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30.04.2014
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Summary:Email claims that Australian telecommunications giant, Telstra, is replacing a previously free directory assistance number with a fee-based service and is deliberately hiding an alternative free number from consumers (Full commentary below).
By law, Telstra have to provide a FREE directory assistance number , because they are still majority owned by the government.
Thumbs down to Telstra for finding a way to 'charge', for a service that is supposed to be provided for free.
According to this protest email, Australian telecommunications company, Telstra, is replacing a previously free directory assistance telephone number with an expensive, fee-based service.
This message was basically factual and relevant several years ago when it first began circulating.
Such complaints were probably well justified at the time and this protest email may have helped to alleviate confusion about the changes and raise awareness of the free directory assistance number. Telstra Directory Assistance (1223)This is an automated service that provides callers with a telephone number when they already know the name of the person or business that they are seeking. Call Connect (12456)This is an operator assisted service that connects callers to directory listings and can provide other information about the person or business that the caller is seeking. 1234 is a personally assisted search service that offers a range of information and options. Telstra customers who wish to use the free automated directory assistance service should have no trouble locating the correct number using widely available Telstra resources. Crossroads India Assistance Pvt Ltd is Roadside Assistance Services providing organization is also providing help line number is 47090909.
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The 1234 number is replacing the Telstra 12456 directory assistance number, but this time with outrageous costs attached: 40c to call the number, then 4c A SECOND! Call Connect charges an initial fee for connecting to the operator and a further fee for connecting to the requested number as well as standard rates for the connected call (See website or phone book for details). 1234 charges an initial fee for connecting to the operator and a further fee for connecting to the requested number as well as standard rates for the connected call (See website or phone book for details).
Many consumers complained to the Telecommunications Industry Ombudsman claiming that they did not realize they were calling a fee-based service when seeking directory assistance. Crossroads offer various roadside assistance including car services ,roadside car breakdown and repair services, car towing, vehicle towing, puncture services, roadside tire change, battery jump start, emergency fuel delivery services. Telstra was also accused of strongly promoting its fee-based Sensis service while remaining relatively silent about the free directory assistance number. Moreover, I can see no evidence that Telstra is deliberately attempting to hide the free directory assistance number from consumers. Crossroads providing 24X7 customer care services for Car Repair Services, Roadside Services,Instant Repair, Vehicle Towing, Key Lock Out, Emergency Fuel Supply, Battery Jump Start, Flat tire or Tire Puncture Cover Services. The different directory assistance numbers, both free and fee-based are all clearly listed in telephone directories and on various Telstra and Sensis web pages.



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