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Earlier this week, the local chapter fell victim to another issue that could have been avoided had we developed a stronger communication system. In the past, these kinds of problems caused unnecessary complications that do more harm than good. What I haven't told you is that my administration was all over the problem from the moment it reared it's ugly head.
Moving forward, I would like to share a few recommendations on what I can do better next time.
In closing, remember to recognize the problem when you are first made aware of it, control expectations by sharing your plans for resolution, and take action immediately.
Subscribe to my newsletter today and you will receive the latest updates, articles, news, upcoming events, and FREE gifts. While there are certainly some people who are more naturally inclined to be good communicators, communication is a skill that can be learned and improved by anyone. In simplest terms, communication requires two parts: 1) stating clearly and accurately your need, want, or feeling and then, 2)  having a partner who not only listens but hears and interprets accurately what you have said.
1) Learning to clearly, concisely state what you want, need, think, or feel is a crucial step in creating healthy relationships.
3) We too often fail to repeat back our interpretation of things, and that’s where we get in trouble.
The examples above show how improved communication can strengthen our intimate relationships.
Our children are even more lacking in communication skills than we were, thanks to the digital age of texting, emails and Facebook. Encourage your children to call their friends on the phone, to speak face-to-face about more important matters, and teach them what to say and do in social situations. It’s also very important to model healthy communication for our children by using these skills in our relationship with them.
It is very important that teachers and students get along because if they can not communicate well than the teacher’s objectives will never be fulfilled. At the beginning of the year tell you students what are your expectations because this way they will not get caught off guard and they will be able to plan their study better.
When you give out an assignment you should ask your students what kind of assignment they would like because this way they will focus on what they have to do.
One of the worst mistakes Legal and IT teams make around eDiscovery is not explaining their challenges to each other. Legal is notoriously bad at demanding large amounts of data, which is incredibly burdensome on IT to produce without explaining why they need it or even exactly what they need. In order to comply with eDiscovery requirements, parties must turn over all relevant non-privileged information that is in their care and control. When an eDiscovery request comes in, IT and Legal should meet and discuss each case and collection in detail.
Creating a repeatable defensible process is one of the best things an organization can do for itself. Legal will often tell IT broad statements like, “I need everything that shows negligence,” without offering any context or explanation.
Just because Legal just asked for Mary’s emails for the last five years, don’t assume that is all they really need.
Lawyers lose their ability to speak in clear understandable English somewhere during the second year of law school. If left to their own devices, Legal and IT would speak different languages - if they spoke to each other at all. We believe the source of most relationship problems is a breakdown in communication between individuals.
Improving communication skills can be a long process of breaking unhealthy communication patterns and learning new ones.
The first tool on how to improve communication skills, which is really more of a tip, is the “I feel” tool.
If you can get your partner to do the same, it’ll take you to a new level of communication – one from the heart, rather than the mind. The sharing concept is the most fundamental in our relationship, and it’s always surprising. Sharing is different than an ordinary dialog, in the sense that sharing gives a space to express oneself, knowing no one will intervene in the middle of the share, and the whole space is only for the one who shares. Although it’s hard at first not to react to things that are shared, in time it gets easier and it becomes habit to fully listen to the other person.
Skip the technical details (the time you left work, how much time the train delayed, etc), and focus on the feelings and sensations that have had an impact on you for better or worse.
After the first person finishes sharing, he or she can ask for comments or can ask for there to be no comments.
You don’t have to wait for the next argument or rough patch to start using these tools – start using them today! If you’d like to more ways on how to improve your communication skills, check out some of our awesome communication activities in our ebook. You are in the challenge, and the first email is on it's way to your inbox (it could take up to 15 minutes)! A reader named Linda wrote, saying,The lack of communication within organizations is a frequent complaint. This was especially challenging because of the SEC’s rules regarding “selective disclosure.” If the news got out prematurely, it could have a catastrophic impact on our stock price, our credibility with our constituents, including stockholders and analysts. When we were sued a couple of days after the announcement, I e-mailed our employees and told them that my prediction had come true but there was no need to worry. One thing is for sure: morale increases in direct proportion to meaningful and timely communication. Please note: I reserve the right to delete comments that are snarky, offensive, or off-topic. If you're like most of my readers, you're committed to winning at work and succeeding at life. About MeI am the co-author of the Wall Street Journal and USA Today best seller, Living Forward: A Proven Plan to Stop Drifting and Get the Life You Want.
I am also the author of the New York Times best seller, Platform: Get Noticed in a Noisy World.
I am the founder and CEO of Michael Hyatt & Company, an online leadership development company. About MeI am the author of the New York Times bestseller, Platform: Get Noticed in a Noisy World. The vast majority of physicians, nurses, and hospital administration would agree that efficient communication of vital information is a necessity for efficient and accurate care for the patient.
Good communication benefits the staff by providing the most needed information in a format that can be regularly and quickly updated. Research has found that the use of whiteboards improves communication between hospital staff and patients and improves communication between nursing staff and physicians.
Nurses bear the brunt of communication with patients and 80 percent of nurses surveyed agreed that whiteboards improve patient communication.
White boards have been shown to provide as much as a 50 percent reduction in errors, a 73 percent increase in patient and family understanding of the treatment being given, and an 80 percent increase in willingness to read the information posted on whiteboards by all persons involved in the patient’s care. The basics of good whiteboard communication as established by surveys of nurses include the information to be displayed, the placement of the board and information, and the color scheme of the whiteboard. Nurses and attending staff agreed that discharge date, daily goals, and family contact information are imperative for whiteboard communication.
Surveys of all levels of hospital care personnel indicate that whiteboard design is essential in communicating the most important information to each group of personnel that sees the patient.
The whiteboard can be segregated into sections that provide general information to all staff and the patient and specific information for nursing staff, attending staff, and physicians in separate sections. A color scheme that is easy to read from any distance in the room improves accuracy of communication and provides a pleasant atmosphere for the patient as well as reassurance that they are being cared for properly and effectively.
Web video is a great way to improve communication by delivering more accurate messaging to your potential and existing customers. When you combine moving images with audio you have the makings of an opportunity to fully capture a visitors attention. At Defined Visuals we work with your business to understand the challenges and deliver solutions that clearly communicate who you are and what you deliver. As the president of the local chapter, I take responsibility for our lack of sharing and transparency.

As a result of that situation, I'd like to brainstorm some initial thoughts on the subject and identify a few recommendations for making things better in the future.
Instead of addressing the issue immediately, the problem festered and quickly grew out of control.
While I use the fraternal organization to introduce the topic, this problem is not limited to our membership, region, or gender only. Unfortunately, nobody outside the few called to fix it were aware of the strategy and the action to resolve  it.
Instead of keeping silent, I would have reported what I knew and shared our plan to resolve it. When I was first made aware of the issue, I should have recognized that there was a problem.
You can do this by responding to an email or verbally expressing that you identify that there is a problem. As the week rolled on, the membership received no official word on what the next steps were going to be. Christina Hibbert Leave a Comment ShareThere’s a big difference between talking and communicating.
In fact, with the increase in technology, including texting, chatting, and various forms of social media, people today are even less prepared for healthy communication, especially face-to-face. This is excellent news for a couple of reasons: 1) Improved communication leads to improved relationships, and 2) Improved communication helps us get our own needs met, increasing our sense of self-worth and joy in life. Some of us may have had skilled parents who taught us well, but most people probably grew up with poor examples of communication. We want others, especially the men in our lives, to be “mind readers,” to “know” what we need without having to tell him. Reflective listening involves repeating back what the other person says and adding an interpretive quality.
After all, it’s not about the facts as much as each individual’s interpretation of the facts that makes up our differences. When each partner is able to speak, and feel heard and understood, it only increases our connection and intimacy. Teaching children to actively listen and reflect back their interpretation of what you or others say will be incredibly valuable as they navigate friendships, budding romances, and as they become adults. They don’t even have to learn to spell correctly, let alone speak face to face, if they choose not to!
I’ve taught my teenage sons that if they ever break up with a girl via text I will personally drive them to her house so they can make an embarrassing formal apology! It is the way to get our needs met and to resolve issues that may otherwise lead to mental or emotional distress.
In order to keep ourselves strong and healthy, and our relationships flourishing, we must be open with one another. As teacher it is very important that your students understand what you are saying and that they open to you when it comes to studying. What you should do is give your students an idea on how the school year is going to enfold and also how a day in class is going to happen. At the beginning of every unit you should ask your students to write on a piece of paper what and how they would like to learn. If they feel that you respect their desires even a little they will respect the requirements and do their best, if not they will come to you with a bunch of questions and they will lack interest in what they have to do. More and more, it is crucial for your business’ Legal and IT department to align and work together in order to ensure your electronically store information is accessible and sustainable.
Rather than say “Get me all Steve’s emails,” they should explain what each particular case is about. But cases change - custodians and claims get added and dismissed - as these changes occur it is critical for Legal to circle back with IT and keep them up to date of any changes so they can release legal holds or increase collection activities.
Unfortunately, you will likely be sued again in the future and rather than having to recreate the wheel each time, a documented process will help manage employee turnover and automate your process - saving time and money for the organization.
Know that you are in the corporate setting and interacting with IT and business units you need to re learn that skill. Save the Linux code chat to the IT department and recognize Legal likely has no idea what you mean by MD5 Hash vs.
There is an amazing movement called NVC – Nonviolent Communication, which has superb tools to effectively improve those skills. If a conversation is heated, start your sentences with “I feel…” and then truly express what you feel.
When there is something on our heart, or even just times when we are together, like after dinner, we decide we want to do a sharing, and one of us starts. The one who shares gets the opportunity to have an emotional and mental sequence, which sometimes helps to get to deeper feelings than if there was a discussion on the matter. Only then, once the first person is completely done sharing, may the other partner start sharing. The more you practice them in your daily life, the easier it’ll be to use them when things are heating up or when you need to connect with your partner.
Not everyone processes information in the same way, so you can’t communicate one way and expect everyone to get it.
When we were about to take the company private, we knew that we had really important news to communicate.
Since this information was so sensitive, I wrote the first draft myself and asked the lawyers to bless it. I needed a small team of dedicated professionals to craft the documents we would need (more about this in a minute). As a follow-up to our phone call, we wanted to send out the press release to our key contacts with certain information in the body of the e-mail. Again, because of the rules of “selective disclosure,” we were prohibited from telling anyone before we announced the news publicly. Again, I wanted to make sure our employees heard everything from us first, before they heard from their friends and before they read it in the papers.
Regardless, I only recommend products or services I use personally and believe will add value to my readers.
We help overwhelmed high achievers get the clarity, confidence, and tools they need to win at work and succeed at life.
Communication errors cause 65 percent of the sentinel events in most hospitals according to recent studies.
The benefit of better communication to the patient is a greater sense of security and confidence in the care being provided and the benefit to the to the hospital is a minimum of five percent increase in patient satisfaction reports as measured by increased Press Ganey scores. Effective communication provides the impression that the care facility is more interested in patient needs than in the institution’s needs.
An updated white board containing these few basic pieces of patient information was found to be beneficial to attending physician, all care attendants, the patient’s family, and the patient. The idea is one quick look updates the next person as to patient status and needs without having to comb through a large set of paper. Location of the whiteboard in the room must make the whiteboard the first thing staff see when they enter the room.
Properly designed web videos between 1 and 2 minutes in length are readily consumed by visitors who are interested in the topic being covered.
As a result, people reacted the way you'd expect them to react in the absence of information.
People talk all the time, yet poor communication is still one of the most common struggles in relationships of all types.
If we want stronger relationships, communities, and families, however, we need to focus on learning the skills of communication. As adults, we  must make the effort to learn skills of communication in order to teach them to our children; schools and churches should teach these skills, and leaders and governments should also make communication a top priority. We may have seen how our mother always became emotional and yelled, or how our father shut down, put up a wall, or refused to communicate at all. I hear it all the time, “He should know better!” But ladies, the truth is, most of the time they simply don’t, and if you don’t ask, you have no right to expect a thing. When I would tell him, “You’re not even listening to me” he used to quickly reply, “Yes I am” and repeat back the last few words I said.
For instance OJ may say, “So, you’re saying you feel abandoned when I golf every weekend?” “Yes, exactly,” I might reply. Good communication involves making sure you understand what the other person is really saying, then making sure they know you understand.

It also helps prevent unnecessary problems from either a lack of communication or misunderstandings, and significantly improves problem-solving skills as a couple, too. The most important job I feel I have as a parent is to make sure my children are comfortable talking to me. Healthy communication helps us improve the relationships that mean so much to us, and healthy relationships bring greater peace, joy, and love into our lives, too. We must practice the skills of communication in order to keep our marriages, friendships, partnerships, families, and communities strong.
If you notice that your students have a hard time understanding you or that they do not get your course at all then it is time for a change in your strategy. You should ask your students what type of projects they would like to do for certain units because some may like working in groups while others may like working alone.
IT needs to be sure to communicate the difficulty in collecting that much data from backup tapes for you and your staff.
In doing so your IT may be able to give you invaluable information, like the fact that Steve actually conducts most of his work over IM, a data source you did not even consider collecting from prior to receiving that information. Sure they could google what “negligence” means, but that is a really ineffective strategy when trying to comply with a court order. Be proactive about offering additional data sources to consider collecting from at the onset - Legal doesn’t know what they don’t know.
The corporation has a duty to produce all relevant information in their care and control regardless of data source.
Legalese can be intimidating and therefore shut down any helpful dialogue you could get with your colleagues - leave it for the courtroom.
If you have the time to learn this incredibly helpful application, we highly recommend going to a course or reading a book on the subject.
Don’t accuse, don’t speculate – only focus on yourself and express what is happening inside you at that moment. If you think something, they may say you’re wrong, they can show you why you’re mistaken, and will try to convince you otherwise. I had them sign confidentiality agreements and then discussed all the elements of the communications plan, as I had developed it to that point. We wanted to make sure that we had a laundry list of all the major points we wanted to cover whenever we discussed this topic.
This is the WIIFM principle—“What’s in it for me?” So, we drew up a list of key questions for each of our major constituents: employees, agents, authors, analysts, stockholders, customers, and vendors.
We also gave them a copy of the news release, which had just hit the news wires and the Internet a few minutes before the meeting. These were ranked in sequential order with the person’s name, phone numbers, and a place for notes. For example, in the employee meeting, I told them it was almost a certainty that we would get sued over this transaction. Over the next several weeks, we worked hard to keep everyone in the loop and let them know how things were progressing. That's exactly why I wrote my new ebook, Shave 10 Hours Off Your Workweek: 4 Proven Strategies for Creating More Margin for the Things That Matter Most. The key to success is accuracy of information and a regular schedule of updating the whiteboard information so that all the data is current and therefore useful. Major brands are now using web video in conjunction with television advertising to improve brand recognition with consumers. As a result, members grew concerned, upset, frustrated, confused, and ultimately distracted. Marriages fail because of it, children get in trouble because of it, wars are started over it! Perhaps our parents never seemed to resolve problems in front of us, so we have no idea how to do that now.
And the conversation continues on from there until he cancels his golf plans to stay home and play with the kids all day so I can take a nap and read!
Healthy communication also leads to greater health, relaxation, and less stress, overall, because when we ask for what we need, we tend to get it.
You have to apply simpler strategies which encourage your students to communicate thus making the course go smoothly all year long. If you want your students to present you their homework at the beginning of the class then you should tell them that, tell them when and where they should place their homework. The more Legal can articulate what they need and why they need it specifically, the more helpful IT can be in explaining where that data is likely to reside and how long or difficult it may be to comply with that request.
Chances are the other side does not understand your challenges and is therefore not working with you to accommodate your needs. If it is not organized and you do not have an inventory of what you have and where you have it, complying with an eDiscovery request can become a nightmare. Take a minute and explain what you mean by negligence in each context and give examples of the type of search terms that might render the results you desire.
THerefore, we use newsletters, blogs, e-mail blasts, one-on-one meetings, department meetings, divisional meetings, and all employee meetings.
I made sure they understand the importance of confidentiality and the consequences of leaking this information. The committee consisted of a few key executives, outside legal counsel, an outside PR advisor, etc.
This forced us to identity the headline and the most important facts about our story, which we wanted to appear in the first paragraph.
We did not want the story to get “lost in translation.” We wanted everyone “singing from the same hymnbook,” so that the message was consistent, regardless of who was delivering the news. We didn’t tell anyone what the meeting was about, other than we had some important news to share with them. I did not want them to be alarmed, because this happens in every going-private transaction.
Small and mid-sized businesses can take a cue from this strategy and improve communication and messaging accuracy of their products and services by adding web video to their marketing efforts. It takes out the blame that happens so often in communication, and makes it much more likely the other person will stick around long enough to really hear what you’ve so clearly said. I will simply listen and do whatever I can to ensure they are safe, well, and loved; and yes, I will enact consequences as they are needed. By doing this you will see that your students will not get confused when you give them homework. Its is also extremely important that each group be sure to communicate in their shared language versus IT speak or Legalese.
To this day day, 4 years after we started this activity, we still share at least once a week. Even if you employ all these methods, you will still have some people that managed to miss the message. We read the press release from every conceivable angle: from the shareholder, analyst, media, employee, agent, author, vendor, and customer perspectives. However, we also knew that we would not likely get through on the first call, so we scripted the voice mail message that our executives would use. However, we didn’t want to risk confusion, so we instructed our people to direct all media inquiries to me. Unfortunately, a whole class of lawyers make a living cranking out boiler-plate complaints. Whatever the case, we learn from watching our parents’ interactions, then we grow up and tend repeat the same patterns. There is a difference between hearing words and actively listening to the meaning behind the words. Both groups have so much to offer and are integral to successful eDiscovery compliance working together is essential. Obviously, we didn’t reach everyone on the first call, so we used the voice mail script to leave messages.
The suits are generally baseless and essentially nothing more than a legalized form of extortion. I personally called several agents, some of our top authors, top customers, and specific industry VIPs.

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