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Order Now and this 75 – 90 minute On-Demand Webinar will be available to view online for 10 days.
This webinar will give you the skills that you need to get results, by improving your communication skills.  The greatest hindrance to growth in any organization, or in any individual career is poor communication. For the past 18 years, Lauren Schieffer has been educating and energizing global audiences. The fundamental communication skills that clinicians need to work with patients who have life-threatening illnesses are (1) "Ask-tell-ask," (2) "Tell me more" (both illustrated below) and (3) Responding empathically (see the Empathy collection).
We created these videos to make our overview talks--so important in the early part of the learning trajectory--more effective. The point of all these videos is to illustrate some specific skills we think are useful in communicating with patients, and in teaching communication to trainees.

Enabling JavaScript in your browser will allow you to experience all the features of our site. She is the architect of and driving force behind the High Road Communication revolution where her clients include Colgate Palmolive, the United States Departments of Labor, Veterans Affairs and Justice, QuikTrip, InterContinental Hotel Group and Trump Enterprises to name a few.  Able to relate to – and motivate – everyone from the custodial staff to C-Level executives, Lauren has spent her career pinpointing not only how to understand differing communication styles but also how to resolve conflict. To explain our design decisions: we wanted to show how clinicians and patients respond to each other, so we shot the videos in a studio so we could frame and light facial expressions much more clearly than in most medical videos (where you often see the patient and doctor from the side and can't see their expressions well).
These videos were based on spontaneous videotaped interactions that Tony had with 3 different first year Medical Oncology fellows that we did not want to distribute freely; thus we transcribed the original interactions and used these scripts to films these videos using actors.
We also wanted to show how communication skills that are well developed in the doctor influence how the patient responds, but we also wanted the videos to be spontaneous.
So what the fellows say in these videos is what real fellows said when they were talking to Tony and talking to patients.

But we did not film videos where we were intentionally trying to communicate poorly--while we've seen (and in our past lives used) bad examples, we now think that it's much more powerful teaching to show good examples. Her first book, Road Signs on the High Road of Life, has been listed in the top ten for corporate gift-giving by Lifestyle Magazine.
So the communication skills videos were completely unscripted, and the doctors and patients are both improvising. Think of these videos as virtual role modeling, and when you're using them as a teacher, remember that most medical types are so trained to pick out what they don't like, what's imperfect, that they won't even notice what was good--and unless they know what they should be doing, they won't be able to stop doing the stuff that they need to lose.

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