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As a business and as an industry, we believe protecting children using the web via their mobiles matters.
O2’s internet filter is aligned to the British Board of Film Classification (BBFC) framework.
Q: What if I don’t want to put my credit card details into your age verification mobile website? If the customer clicks on “61018” on the first page, then their phone will call our age verification IVR (credit card still required). Of course the customer can choose to dial 61018 as normal from their phone; they don’t have to start from this page. A: To ensure that children are protected from inappropriate content when using the internet on their phones, we require customers to prove they are over 18 before they can use these sites. A: Over the last few months we’ve been gradually migrating our customer base onto a new age verification platform.
Sites are automatically categorised and, if they are classified suitable for those aged 18 and over, they require age verification.
A: Customers can also take photo ID (passport, driving license) into an O2 retail store, where they can be age verified by our store staff.
They’re experts in this space, with many years of experience working with both mobile operators and content providers worldwide.


A: We have a “Parental Controls” setting, which restricts mobile access to a limited number of websites approved for younger children. A: All the other UK operators also run content filtering and age verification on their mobile networks, based on the BBFC guidelines.
We’ve completed, which will ensure all our Pay & Go and Pay Monthly customers are protected by the age verification system. Occasionally we do accidentally block sites that should be available to anyone without proving their age.
You can also take photo ID (passport, driving license) into an O2 retail store, where they can be age verified by our store staff.
A: By making a charge on the credit card, it ensures the transaction appears on the card holder’s statement. Once they’ve done this it may take up to 48 hours for the customer’s access to be “unblocked” (in reality it should be done a lot quicker, but 48 hours is the stated service level). Eckoh has provided components of O2’s age verification and parental controls systems for over 5 years. Parents can easily choose to restrict their children’s mobile access by calling 61818 for free. As mentioned above, it’s an industry regulation that’s been agreed by all the main UK networks.


However we know that many parents take out Pay Monthly contracts for their children, so it’s not safe to assume that all Pay Monthly phones are actually being used by adults on a day to day basis. If you find an example of this please let us know, and we’ll do our best to unblock the site quickly. O2 is the only UK mobile operator to offer parents this kind of “parental controls” protection for their children. Where that happens, we will of course listen to our customers and take action to unblock sites, where appropriate, as quickly as possible.
However we do credit the customer with ?1 back onto their mobile bill, so O2 won’t make any money as a result of this charge. The WAP age verification service is only accessed if you are blocked when trying to get to 18+ websites on your mobile. But we know that credit cards could be used fraudulently to age verify (for example a child “borrowing” their parent’s card). That’s why we take a ?1 charge from the credit card, so that a message appears on the cardholder’s statement confirming the transaction has taken place – and providing a feedback mechanism.



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