Phone number to check telstra credit 2014,mobile phone number search sydney,find owner name by license plate number - Tips For You

Mobile device support - telstra, Mobile support welcome to our interactive guides for smart phones, mobiles and tablets. Telstra mobile phone plans - whistleout, Compare telstra mobile phones and mobile phone plans. How to check a telstra pre-paid mobile account bal, Got an android phone and don't have any other telstra .
Mobile device support - Telstra Mobile Support Welcome to our interactive guides for smart phones, mobiles and tablets. Telstra Mobile Phone Plans - WhistleOut Compare Telstra mobile phones and mobile phone plans. Your browser does not support inline frames or is currently configured not to display inline frames. This week I finally made the exciting technological leap and purchased an HTC One XL 4G smart phone from MobiCity. After looking at all of the different plans on offer, I decided to stay with Telstra, the former government-owned monopoly. Change my Telstra mobile account from a legacy post-paid plan to Telstra’s Pre-Paid Cap Encore. With my HTC One XL 4G smart phone in hand as well as my wife’s new Samsung Galaxy SIII 4G, I enter the Telstra Shop at a major Melbourne shopping centre to get both phones connected to the Telstra network. She then explains that I will need to have my legacy plan switched over to pre-paid and then have my new microSIM activated. The woman on the phone makes an appointment for a person to call me at 12pm tomorrow to confirm that the work is completed. I ask whether I can use My Telstra to check when the work is done, and am told that there is a lag between when the accounts are updated and when it will show on My Telstra. Realising that I can’t get any further, I thank her for her getting back to me and we end the call. I log-in to My Telstra and I can see that my mobile phone has been removed from the post-paid plan.
Despite previous advice of needing to wait until next week, I persevere and log onto Live Chat to follow-up my case. After more than 45 minutes of direct technical assistance, I am finally able to get my HTC One XL 4G phone to connect to the Telstra network.
Change a Telstra mobile account from a legacy post-paid plan to Telstra’s Pre-Paid Cap Encore.


It always seems to come down to getting the right person to help, that is the person who realises that the customer is experiencing rubbish service and does something about it. I’ve just become a new Telstra customer and activated my phone recently, but they keep sending all these marketing rubbish to my phone.
After following their automated instructions on the phone to opt out, I was informed that it would take a MONTH before all the marketing will cease. Pleased your phone is now working, and hope you have better luck with dealing with Telstra in future. I work part-time at the TechBar at a Telstra store (MSc(Phys)) and I see situations like yours all the time but from your post it sounds like it took a little longer than I would of expected.
It sounds simple enough to change from a post-paid to a pre-paid, but in fact the process is quite complicated and in your situation, going from a legacy account to a pre-paid is extremely complex. Legacy accounts are generally for business or enterprise customers and is probably one of the oldest computer systems in existence.
It sucks that you had to go through it all, but the Telstra store that you went to, should of managed your expectations better.
You have been very lucky, I signed up on the 20th August 2014 early afternoon, it is now 2nd September, early afternoon and still no connection. The way your Telstra bill looks, and how the information is presented, differs depending on whether your account has been migrated to our upgraded systems.
To learn more about the information that appears on your Telstra bill, please choose from the links below. Telstra is Australia's leading provider of mobile phones, mobile devices, home phones and broadband internet. Check for any scheduled or unexpected events, such as maintenance work or outages that may affect your Telstra services. Solved: Hi there, Would you be able to perform a phone line check on my home phone connection?
Join us to get support and advice about products and services, discuss the latest products and share your knowledge. After issuing me with a blank microSIM, she asks whether I would like to do the conversion. We’ve both been listening to muzak for 20 minutes on the speakerphone at the shop counter.
Given that they cannot use my mobile phone number, I asked whether they have my alternative phone numbers and I am told that they don’t.


After I point out that the Telstra Pre-Paid website (below) says it will take 4 hours (not 5 days), there’s no response from the client manager. After a few tests to confirm that I can receive calls and have internet access, I am ready to go. I also expect that when I walk into a Telstra Shop that the staff have the knowledge and capability to perform basic tasks, like access customer records.
Being very old and outdated, account in legacy are generally not compatible with our newer systems so many of the processes need to be actioned manually and each process needs to be fully completed before the next one can be actioned. That Telstra store should of known the expected time frame and they could of told you why the process does take so long.
The woman behind the counter is able to sell me a $30 SIM card and explains that my wife would need to activate it online, which is easy enough. I have to make four attempts as the chat session frustratingly terminates after a couple of minutes on each occasion. Given that I was previously promised a call at 12pm to confirm that the work is done, this puzzles me.
Elated that I am finally getting proper help, a friendly computer technician starts guiding me through the settings to get my phone connected to the Telstra network. I can only assume that as an existing customer that I must have turned them off previously.
I don’t think Telstra would ever get rid of this system because many business and enterprise customers depend on continuous, un-interrupted networks (ie. The Telstra sales assistant has been explaining what she’s trying to do to various call centre staff who have shifted her from one department to another.
Despite assurances to the contrary, it appears that the matter hasn’t been escalated until now. You can manage everything yourself and hopefully, you’ll never have to go through it again.




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