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When you sign a two-year contract with a cell phone provider you consider a lot of things about the company you are choosing. Overall satisfaction among full-service customers who currently subscribe to tiered data plans, which offer varying levels of data allotments, is 748 on a 1,000-point scale, compared with a significantly higher 775 among those who subscribe to the more traditional unlimited data plans.
Sprint and T-Mobile had more menus, while Verizon and AT&T had a relatively easy process of transferring us to a customer service representative. Verizon Wireless ranks highest in wireless customer care performance among full-service carriers with an overall score of 771.
The JD Power and Associates findings are consistent with our own and the menus someone has to navigate before reaching a customer service representative are one of the many ways customer service is gauged by the public. If you need the absolute best service but dona€™t mind dealing with expensive tiered data plans, then Verizon Customer Service andA ATT Customer Service are best.
The annual survey of wireless customer satisfaction from Consumer Reports hits the streets this week and it doesn’t have much good to say about AT&T.
To hear that AT&T (T) ranked dead last in customer satisfaction in high-profile markets like New York and San Francisco isn’t all that surprising. But to find that the carrier placed last in 17 other cities as well suggests that AT&T’s shortcomings are more widespread than the carrier would have us believe and not simply the product of a high concentration of iPhones in the country’s larger cities. Verizon (VZ), which has been mercilessly slamming AT&T’s service in a recent ad campaign, is going to have a field day with this. At $45 per phone, that works out to $135 for the same service that I currently pay $220 for. Well not necessarily, you will be able to keep it as long as you don’t change your plan or sign a new contract. I can technically get it but reception is rather spotty in the areas I’d want to use it. Pretty much only T-Mobile’s Value plans will lower the monthly cost once the device is paid for. If you have ATT or TMobile already and are happy with coverage, you get your choice of SIM with Straight Talk (they utilize Verizon, Sprint, ATT and Tmo’s networks with their various services).
WHERE IS THE ANSWER TO MY FIRST COMMENT?  WHEN IGET THAT I WILL COMMENT ON  YOUR ANSWER TO  MY FIRST COMMENT! Current Verizon customers can take their smart phones to Pageplus and pay $55 (including taxes and fees) for unlimited voice and texts, plus 2GB of data. The new Verizon pricing isn’t bad if you have four or more people with four smart phones sharing the bucket of data, when you consider the value of the smart phone subsidy on an iPhone ($450). Just so we're on same page, the anti-trump protestors over the last 24 hours > any incidents at trump rallies ever, combined.


One of those things should be the customer service, because maybe you will need it along two years.
While satisfaction levels among tiered customers are lower across most of the contact channels, the largest gap in customer satisfaction scores between tiered and unlimited plans is in the telephone channel (34 points). They contacted the 4 carriers to see how long our wait times would be before reaching a customer service representative.
The only significant differences were the number of menus we had to go through to reach a real human being in the customer service department. Verizon Wireless performs particularly well in phone contacts that originate in the automatic response system (ARS) channel and are then transferred to a live customer service representative (CSR), and in phone calls made directly to a CSR. Customer service is important because during that 2 year contract youa€™re about to sign, youa€™re bound to have some issues somewhere along the line.
New Yorkers often carp about dropped AT&T calls, and complaints about lousy service in the Bay Area are legion.
Despite the network problems, a staggering 98 percent of iPhone users in our cell-phone-buying survey were satisfied enough to say they would definitely or probably buy the phone again. And somehow, I don’t think a hurriedly cobbled together Luke Wilson ad will undo the damage.
They should have built the network up more, but now its getting too saturated with too much data use. There is one other item I read recently which makes the additional points here even more maddening.
I picked up an ATT sim for my phone and the coverage has been the same as my Verizon device. Cricket,T-mobile,ATT, Straight talk, Boost mobile all of these offer unlimited plans for a flat monthly charge which usually is 50.00 dollars or less.
There are some consumers that will benefit but others will lose money purchasing a shared data plan. As IBD tells it, Verizon is planning to offer its own standalone streaming service that would be like a relaunch of its infamously disastrous Redbox Instant service that it shut down last fall.
Well, any Verizon customers know that the carrier just loves to slap users with fat fines if they go over their monthly data allotments. Power and Associates ranked Verizon as having the best customer service, followed closely by Sprint Customer Service. It is a fusion of different media styles, different topics, different formats and different sources. Carrier service and customer support are lousy enough across the US that for most people, discounted upgrades and the perceived hassle of changing their service are the only things that keep them wedded to their current carrier at all.


The new customers were good for sales and the choice was nice but its backfired on their loyal customers. Maybe the average consumer should step back and ask themselves WHY are they running with the rest of the lemmings to jump off the next PhoneTech upgrade Cliff? Their wide-spread surveys earned them a reputation as the best measure of quality for a product or service.
What are they doing for which that NEWEST smartphone is SO ABSOLUTELY BETTER and NEWER than the one they only had for less than a year? Thus, Verizon users who watch Verizon’s new TV service over its wireless network are likely to run over their data cap limits very quickly. I appreciate the two yr contract allows Verizon to recover the $$$ they laid out for the phone, fair enough.
Also noted in the report was the difference in customer satisfaction between tiered and unlimited data plans. Service is great fast and friendly and my phone signal at home is 4 full bars with Verizon I was lucky to get 2 bars.. Prepaid carriers like Ting, payLo (a subsidiary of Virgin Mobile) and Straight Talk are popping up all over, and US customers are noticing. According to analyst Chetan Sharma, the top 7 US phone operators lost a total of 52,000 subscribers in the first quarter of 2012. If Verizon’s own customers do the same, its attempt to force unlimited customers to update could throw out the one perk that keeps those customers buying Verizon Wireless service.
Besides the 2 or 3 times a year that I need nationwide coverage I just prepay the 5 or 10 dollars extra for that month to use roaming.. More customers are moving to prepaid rather than post, mostly due to continuing uncertainty over the economy.The price difference is startling.
Straight Talk, which has been well reviewed by several websites, offers a $45 BYOP (Bring Your Own Phone) plan for iPhones with unlimited everything.
Now that my service is better at home I’m even saving on gas, not having to get in my car and find a stronger signal.



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