The Customer Support number for Tracfone is automated and I changed two phones numbers, (one change per call) and it was quick and easy. Although some things you read about customer service can be quite bad, no company has a monopoly on bad service, unfortunately.
Two plans, GreatCall and Consumer Cellular, offer free customer service calls from your cellphone that are not charged to your minutes allowance for the month.

AT&T maintains a few physical locations for configuring your phone or turning them in for repair. While this is a little slower, it's sometimes easier to describe the problem by writing it down.

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