Cathay Pacific is the international airline of Hong Kong with its head quarter and primary hub situated at Hong Kong International Airport. Last time, when I was using AsiaMiles to book a partner award ticket, it was very painful process.
Having more partner awards bookable online would lower the number of phone agents required for booking simple awards that could be done online by members by themselves.
It is weird that it is taking so ling time for many airlines to implement a proper online interface for booking awards. Aviation research company AirlineTrends has cited a range of products and services for business travellers as key factors in choosing the world’s most innovative airlines. AirNZ is the first commercial airline to introduce induction ovens, which allows it to serve fresh pizza, burgers, toast and eggs as well steak cooked the way passengers want it. Passengers then can use their mobile device to check-in on domestic and short-haul flights, enter passenger lounges and self-board at the gate. All Nippon Airways (ANA) has been courting business passengers with an improved product at a time its major competitor JAL is in the middle of a restructuring.
ANA’s new first class features a private suite with a full-flat bed, a 23-inch LCD touch screen and an individual coat closet.
In a nod to business travellers that have traded down to economy class, full-fare economy passengers departing from Japan are eligible for priority check-in, free lounge access and priority baggage arrival. ANA operates B767-300ERs on intra-Asian routes with business class seats that do not have in-seat power ports, so the airline lends passengers an external laptop battery which is compatible with approximately 20 different manufacturers and provides up to eight hours of extra laptop power. The Hong Kong flag carrier has been praised for its new business class seating (shown below) and the super-stylish Cabin departure lounge at Hong Kong International Airport.


Catering to the connected traveller, Cathay Pacific will fit its entire fleet with broadband Internet and mobile phone connectivity by early 2012 in partnership with Panasonic.
Emirates is one of the very few airlines to provide its cabin crew with real-time customer information. The Korean airline is a long-time yet often little-known innovator – for example, in 1999 it introduced a coat storage service Seoul Incheon Airport during the winter season for passengers travelling to sunny destinations. Last year’s new services include an onboard chef and sommerlier as well as a sushi chef on select flights to Los Angeles. For a free copy of the 20 page report, which makes fascinating reading for any frequent flyer, click here.
David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis. Cathay Pacific’s Asia Miles has a ward sale going on until March 31 for travel between March 1 and June 30, 2013.
This offer is only applicable to flights marketed and operated by Cathay Pacific or Dragonair. This offer is applicable to mixed-carrier itineraries on Cathay Pacific and Dragonair (excluding upgrade awards). This offer is not applicable to flights between Hong Kong and the following cities: Chicago, Los Angeles, New York, San Francisco, Toronto, Vancouver, Amsterdam, London, Moscow, Rome, and Auckland. Award tickets must be redeemed and issued between 26 February and 31 March 2013, inclusive.
Blackout period: 23 March – 8 April 2013, the promotional discount does not apply during the blackout period.


For this promotional discount to apply to any subsequent changes, changes must be made within the booking period (26 February to 31 March 2013).
Besides quality and services, safety of passengers is the first mission of this organization. Cynical me thinks that this is just one more hurdle that makes miles more difficult to use and likelier to expire as unused.
Passengers in all classes can also use the new IFE touch screen system to order food and beverages outside of main meal times. On domestic routes ANA passengers can have their luggage picked up or delivered at their home or office for a small fee. The airline’s long-haul aircraft feature an onboard rice cooker as well as a toaster oven and an espresso machine.
In June 2010 Asiana started an US$70 million upgrade program, introducing new flat-bed seats in business class and free video-on-demand in-flight entertainment system on even short-haul routes. It took a while to get through to the call center, as the phone line was simply busy most of the time.
The new business class  also offers a full-flat bed in a staggered 1-2-1 layout which gives all seats unrestricted aisle access. Note that this discount is only applicable for award flights on Cathay Pacific & Dragonair and can only be booked through the call center.




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