When you sign a two-year contract with a cell phone provider you consider a lot of things about the company you are choosing.
Overall satisfaction among full-service customers who currently subscribe to tiered data plans, which offer varying levels of data allotments, is 748 on a 1,000-point scale, compared with a significantly higher 775 among those who subscribe to the more traditional unlimited data plans.
Sprint and T-Mobile had more menus, while Verizon and AT&T had a relatively easy process of transferring us to a customer service representative. Verizon Wireless ranks highest in wireless customer care performance among full-service carriers with an overall score of 771. The JD Power and Associates findings are consistent with our own and the menus someone has to navigate before reaching a customer service representative are one of the many ways customer service is gauged by the public. If you need the absolute best service but dona€™t mind dealing with expensive tiered data plans, then Verizon Customer Service andA ATT Customer Service are best. So, you are planning on getting that new, shiny iPad and you also want some 4G goodness along with it, eh? Not sure what these guys are smoking but anything running on faster than 3G speeds will eat up 1 GB very quickly.
Just use Wi-Fi and save money - for those with unlimited plans - tether - Verizon will not care as much as AT&T will about that, but it will save money in the long run. Half the coverage, half the customers, you're not going to run into as many problems when you're managing a smaller service.
One of those things should be the customer service, because maybe you will need it along two years. While satisfaction levels among tiered customers are lower across most of the contact channels, the largest gap in customer satisfaction scores between tiered and unlimited plans is in the telephone channel (34 points). They contacted the 4 carriers to see how long our wait times would be before reaching a customer service representative.


The only significant differences were the number of menus we had to go through to reach a real human being in the customer service department. Verizon Wireless performs particularly well in phone contacts that originate in the automatic response system (ARS) channel and are then transferred to a live customer service representative (CSR), and in phone calls made directly to a CSR.
Customer service is important because during that 2 year contract youa€™re about to sign, youa€™re bound to have some issues somewhere along the line. Or in other words, neither of them would require you to sign a 2-year contract in order to use 4G connectivity on your iPad. It reminds me when my college had to start charging extra to print in their computer clusters.
And, iKnow what everyone is thinking: wait, he's about to bash the NEW ipad but, seriously, iAm not. I only have it at work and since I work multiple locations, not all locations have wifi either.
Power and Associates ranked Verizon as having the best customer service, followed closely by Sprint Customer Service.
And to make things even better, there are no activation fees, meaning that you can always try out the service for a month or two, then opt out, and hop back on whenever you feel like it. Its because they were losing so much money on the top 5% of users that were printing 1000+ page reports and entire textbooks on a regular basis.
This is about the bestest' 4G LTE coverage (albeit iLTE) in the land with the better options. I do not have internet at home nor does my girlfriends place, this being the reason why I bought a tab with verizon service. Their wide-spread surveys earned them a reputation as the best measure of quality for a product or service.


The choice, however, can be difficult to make as both carriers have pretty speedy 4G netwoks and have more than a few markets blanketed already. Verizon offers WAY better coverage and the ability to use the ipad as a hotspot for roughly the same price. I get 9-12 Mbps on H+ and 23-32 on LTE with my Note in the Orlando area, some areas are faster. That is why we decided to put together their 4G plan offerings side by side for your convenience. However, most of you would probably go straight for the 3GB data plan from AT&T, which costs the reasonable $30 per month. For $50 monthly, both carriers will provide you with 5GB of mobile data, and if you are a really heavy data user, the 10GB data plan from Verizon will give you the best value for your money.Still, there are a few more things that we have to mention. Also noted in the report was the difference in customer satisfaction between tiered and unlimited data plans. If you intend on using your new iPad as a Wi-Fi hotspot, bear in mind that only Verizon will be offering the service, at least for now.
The carrier has about 200 markets under its 4G LTE blanket, and that figure is expected to double by the end of 2012. And in cities where the carrier does not offer 4G LTE yet, you can ride on its HSPA+ network.
The carrier does not only have a much broader LTE footprint, but offers better value for your money, as long as you choose a plan with a monthly allowance of 5 or 10 gigabytes.



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