We offer a comprehensive and customised service from initial development of the business continuity plans, crisis management plans and emergency response plans to plan review, training and testing via a business continuity or crisis simulation or live exercise.
The work will normally starts with a scoping meeting between our consultant and representatives from your crisis management team. For further details on incident and crisis management planning and testing, contact RQA.
Our specialist consultants will work with you to develop your business continuity plans including effective procedures for specific crisis types, e.g.
As a first step towards developing effective business continuity plans one or more meetings will take place between the RQA consultant and key members of your crisis management team.
The RQA consultant will evaluate the core content of your business continuity plan and then delve into the detail to ensure it is sufficiently comprehensive and effective. During the day, the RQA consultant will discuss all key elements of an effective business continuity plan and will run through a number of specific incidents relevant to your business. It is very important to test your business continuity plans, your team and company systems; once they have been completed and then annually. On completion of the business continuity simulation, a full report will be prepared highlighting findings with recommendations for further developments of plans and capability. The procedure for testing a business continuity plan depends on the plan and type of business. If it is possible to completely stop operations for an entire day, it may be beneficial to run through the plan from start to end.
If you cannot cease all operations for the test exercise, it may be better to schedule a specific period of time over consecutive days to implement different sections of the plan. You cannot test a continuity plan without sharing and discussing it with managers and employees.


One of the most often overlooked aspects of running a test exercise for a continuity plan is funding it. Executing the plan, however, also includes taking notes about the exercise, particularly any problems.
After the test, consider meeting with managers and employees to discuss how they felt the plan worked during the emergency. A continuity plan is not entirely worthless if it is untested, but testing offers a greater sense of comfort once you ensure that the plan meets your business' needs.
HR Matters is a trusted resource for expert human resource management tips, techniques, explanations, compliance-related information and more. However, the task also includes testing the plan to ensure it is both adequate and logical. Because plans are designed to meet an individual business' needs, there is no single way to test a continuity plan. Although it may seem the plan itself should contain all necessary elements for it to operate, the truth is you cannot test the plan without preparing for the test. This is important because not all emergencies affect every aspect of the business, thereby necessitating practicing each part of the plan.
Performing the exercise means reducing the amount of time employees spend working and may also require using different software programs, telephone communication systems and other items not commonly used in day-to-day business. This includes announcing that an emergency has occurred, thereby requiring implementation of the continuity plan. This will help identify any issues that should be resolved, unnecessary elements or aspects that need to be completely revised. This meeting will provide you with feedback on what worked and what didn't, which you can then compare to your notes.


The RQA consultant will spend time with individuals within your company to best understand the issues and current crisis plans (if any); looking for best practice as well as gaps to fill.
The most important aspect of planning for the exercise is to decide the schedule of events and the type of emergency that will occur. For example, a tornado might wipe out your business' main office, but a flood may not have the same effect, if your office is located on the fifth floor. You may want to highlight areas that pertain to specific managers that require them to perform a task. Make sure you tell the employees exactly what is expected of them and what the purpose of any upcoming exercise. Whether you make the exercise a surprise or schedule it is up to you, but, regardless, all procedures should accord with the plan's directions. Therefore, communicate your goals with your team prior to implementing a test run to ensure it will provide you with the information you need. Despite the fact that each test differs because of distinctions in individual plans, there are four main components to every exercise: planning, preparation, funding and execution. To choose the type of disaster to incorporate in your test exercise, identify the ones that will likely involve the most parts of your plan. If possible, hold a meeting to discuss the plan as well as the goals and desired outcomes from performing the test.
Later, you can imagine alternative emergencies if you want to test other parts of the plan.



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