In the previous articles in this series, we discussed risk assessment, the importance of establishing what risks and threats your business faces, how some of them can be prevented or avoided and how you should formulate and use an emergency plan. Surviving an emergency is only the first stage though, if your business is to continue in the long-term, you need to ensure that disaster recovery and business continuity are a high priority, from the moment that you become aware of a disaster, whether imminent or already taking place. Post-incident disaster recovery is an essential element in mitigating the effects of specific incidents, ensuring that operations are resumed as quickly as possible and before any secondary damage (to client lists or reputation) is incurred. Again, this should be an ongoing procedure, detailed in your emergency plan and with post-test and post-incident reviews feeding into improving the plan.
How do you maintain production or service provision if your main business location is out of action?
The emergency plan should make clear what sort of down-time is acceptable before temporary measures are introduced, and how these are escalated. Particularly if there is going to be any lengthy disruption to your business, ensure that you keep your customers, suppliers, staff and contractors informed.
To read the first article in this series, go to Emergency Preparedness Planning: Identifying the Key Stages of your Disaster Recovery Plan. SWING DocPublisher simplifies managing and publishing of policies, procedures and compliance guidelines to corporate intranets. By using SWING DocPublisher, a HR department can inform employees immediately of new benefits information or new policies. Because companies are increasingly thinking about business continuity and disaster recovery plans, IT managers are expected to provide a robust and accurate system of distributing such documentation.
Web-based distribution and easy navigation through documentation make SWING DocPublisher a highly intuitive and easy to use tool to create and manage BCP & DR Plans. Call center scripts should be published on an intranet so that they can be easily followed by representatives who regularly interact with customers. Instead of sending documents to remote locations by email (not to mention hard copies), organizations can post important information on their corporate intranet and instantly notify all people about the latest updates. The Disaster Recovery represents the set of technological measures that promote the recovery of data in times of emergency; thanks to a good disaster recovery plan that are able to ensure the protection of IT resources.
There are several causes that lead to data loss (UPS system failure, cyber attacks, IT equipment failure, human error), and many cannot be avoided.
In order to always ensure the maximum protection of your work and data, as well as the continuity of service for your online business, the company should implement a disaster recovery plan by making a risk analysis and by implementing specific solutions to manage any uncomfortable situation. Considering these aspects becomes appropriate for the company that wants to implement a Disaster Recovery Service plan, contact our Sales Team for highly customizable Cloud Hosting DR solutions that can respond to different levels of criticality of the business. In the last few months, as numerous storms have swept across the USA, it’s not surprising that the amount of time off requests coming in to the HR office have been high for many employers. A disgruntled office worker brings a gun to work on the day he plans to quit, a remote employee attacks a customer, an employee is bullied by co-workers until she has a nervous breakdown. View on FacebookThe HR Writer Blogazine 4 months ago How to create a happier workforce during the holiday season!
The aftermath of the flooding in Calgary, Alberta Canada has show one thing that your business needs a disaster recovery plan. An important part of the recovery plan is to also keep in mind that a change of leadership might follow a disaster. With your small business damaged or destroyed, you need to be made whole as quickly as possible. Keep record of all conversations and the steps you need to take to recover.  A smartphone can come in handy to record critical information and store that in the cloud.

Every employee’s name, address, email address and contact phone numbers should be available to senior managers. With your team leaders carrying out their areas of responsibility, your business will begin to recover from its disaster. Test your business recovery plan by bringing senior managers together to simulate a response.
Periodically review your business recovery plan and update it to reflect the current management structure and procedural changes. Can you arrange alternative supplies or production facilities, or can key activities be conducted by staff working from home? For example, disruption of manufacturing, lectures or the sales team of up to 24 hours may be acceptable, but for any longer, you will need to consider relocating the activity.
In an emergency, people will pull together, and a customer who understands the nature of the disaster that you suffered and is being kept informed on the supply situation is more likely to remain a customer than one who has no idea what is happening or when supply might resume. You not only have to marshal your staff and other resources, but you need to keep everyone informed if you are to retain their trust and business. To read the 2nd article in this series, go to Emergency Preparedness Planning 2: Risk Assessment. In some areas more than others, having current, easily updatable online documentation is critical.
There is increasing pressure to comply with numerous regulations from Sarbanes-Oxley, HIPAA, the USA Patriot Act, the Anti-Money Laundering Act, and SEC rules to Six Sigma and ISO 9000.
SWING DocPublisher enables IT Managers to publish existing documents online, and update them on a regular basis. Examples of online documentation include Employee handbooks, Training manuals, Government regulations, HR forms and more.
If published on the Internet, it becomes a valuable resource for customers and partners, and ultimately reduces support and operational costs. The questions and topics are hyperlinked, and they guide representatives through the correct sequence of steps. New procedures, forms and other critical information are instantly available throughout the organization, ensuring that all employees are on the same page.
However, a web-based document library with versioning and robust security, in a browser-readable format with tree-view navigation and search, is something that can really boost your team productivity. According to some studies, only 6% of companies lacking a plan of this kind will be able to maintain a certain balance and survive long-term. Each plan should in fact be tested at least twice a year so as to ensure proper operation or failure.
When you are structuring the plan, must analyze the situation and set targets: for example, to establish a measure of the maximum amount of data that the system can lose and set the maximum length needed to restore the situation. Inside the Disaster Recovery Plan must keep in mind the whole company and not just a specific section or department. Taylor, PHR After staying up all night watching the news reports about Hurricane Sandy’s devastation along the Eastern seaboard, it occurred to me that not only are there millions without access to the basic necessities like electricity and water this morning, but there are also multiple businesses crippled by this monster storm. A disaster recovery plan, also known as a business continuity plan, is essential for your small business. These individuals can include your information technology manager, a product recovery team leader and managers of your sales, human resources, finance and facilities teams. One or more locations should be identified and may include a bank’s safe deposit box or a business document storage facility.

Provide print copies of the plan for your recovery team and save an electronic copy to the cloud or to a USB flash drive for later access.
A once annual review and disaster recovery simulation exercise will keep your team prepared and knowledgeable of the recovery steps. How long will particular locations be out of action, what can be salvaged and relocated to a temporary work site etc.? To read the 3rd article in this series, go to Emergency Preparedness Planning 3: Continuity Planning. Whether these standards are legally enforced or best industry practice, they all make document distribution practices more critical.
What’s more, IT Managers may require users to read a policy and sign-off acknowledging they have read and understood the policy.
It must make a selection and understand what data is actually important and which can be neglected as unnecessary.
The error or failure may in fact affect all sectors and should be considered all the relevant impacts. Your successor should be ready to step in; therefore, name that individual and train him or her to take over under certain circumstances.
Your attorney should also maintain copies of important business documents including the articles of incorporation, IRS filings, state documentation and other legal forms. Seek help from local, state and federal resources as well as from volunteer groups including the Red Cross. During critical times your staff may be concerned with handling their personal recovery if their homes were affected too. Perform corrective action as needed to address deficiencies and to reroute the response as necessary.
All these need to be considered and you need to think about emergencies not only affecting you directly, but also your suppliers, shippers or customers. To read the 4th article, go to Emergency Preparedness Planning 4: Disaster prevention and avoidance.
DocPublisher makes it easy to notify users, collect their sign-offs, and track the whole process. Take the time to develop a business disaster recovery plan that can help you get back on your feet as soon as possible.
Your senior managers should know who this individual is; your employees should be told on a “need to know” basis. Your sales manager will notify customers and offer possible delivery alternatives, if known. You may be well protected against a blizzard, but will your students still be able to get through, can you still get your products out, or if you are in the power industry, can you cope with the increased demand for heating etc.? Your human resources manager will reach out to your employees, acting as the conduit for internal communications.
Your facilities manager will be responsible for securing the facility, coordinate the submission of an insurance claim and file for a disaster loan, if needed.

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Rubric: Emergency Supply Kits


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