SWING DocPublisher simplifies managing and publishing of policies, procedures and compliance guidelines to corporate intranets. By using SWING DocPublisher, a HR department can inform employees immediately of new benefits information or new policies.
Because companies are increasingly thinking about business continuity and disaster recovery plans, IT managers are expected to provide a robust and accurate system of distributing such documentation.
Web-based distribution and easy navigation through documentation make SWING DocPublisher a highly intuitive and easy to use tool to create and manage BCP & DR Plans. Call center scripts should be published on an intranet so that they can be easily followed by representatives who regularly interact with customers. Instead of sending documents to remote locations by email (not to mention hard copies), organizations can post important information on their corporate intranet and instantly notify all people about the latest updates.
If you host a website, then you will want to ensure that your site is safe, backed up and online.
Heart Internet is most known for it’s reseller package, that enables the customer to be in the position of being able to resell hosting, and this is where things can get tricky. Here’s the problem, all data centres are, are basically warehouses containing thousands of servers (hard drives with outputs to the internet), not that dissimilar to the hard drive in your computer, and if your computer, laptop or device has a hardware failure, then you are pretty much screwed at that moment in time. The problem with most people, and businesses that use data centres for hosting (and we all have to if we have a website) is that you really are totally reliant of their professionalism, and back ups, as well as their ability to communicate with customers – not just in the good times, but also during outages. Now with Heart Internet, in my personal opinion, their service has dramatically declined over the last few years. It seems that at Heart Internet, and I see this myself in the poor response to ticket replies, is that the cost cutting has seriously affected customer confidence.
When your website goes down, and offline you expect at the very least to know when you can expect it back up again. If you are running a website for profit, then every minute and hour your website is down, new business and profits are being lost, which if you have never been in that situation, is highly frustrating.
Now of course Heart Internet are not the only company that can literally make your blood boil over. The following are procedures I personally use to ensure my websites stay online (unless I was say on holiday, or not near a computer, then that would be different, unless you had somebody in place to complete the recovery procedure for you, but I am talking about generally). To save time when a hosting disaster strikes, make sure that you have already researched suitable alternative hosting companies to switch to.
What you could also do, and I advise you do this, is once you have already chosen a suitable alternative, have them already host your website files. The above, are actions I already take to ensure my websites stay online in the event that a hosting company turns bad, or has blanket downtime of a timescale that can cause you problems.
OK, when a hosting company has downtime, I firstly consider how long this downtime is likely to take, and how their communication has been historically.
Of course sometimes the downtime can last minutes, but my personal decision, and the basis of activating my disaster recovery plan, is when the period of downtime is already lasting several hours.
Then once the website is looking how it needs to on the temporary URL,  I go to where my domain is registered and change the nameservers to the new hosting company. Sometimes the DNS may take an hour or so to propagate, but is most cases this happens in minutes, and then the website is back online also in minutes.
And that is it, bingo, by managing a recovery plan, you have now switched your website to a new hosting company that is live, attracting customers, and more importantly is not losing you money.
This week I have literally watched thousands of customer comments from Heart Internet’s customers, almost crying over the fact that their business websites have been offline, and as I write this content, this has now run into 4 days of downtime for some of their customers. Why people, and companies, who rely so much on their website to bring in income fail to plan, and prepare is a mystery to me.
The problem with resellers relying on companies like Heart Internet, is that if they themselves are using Heart as a reseller, and have resold many website hosting package to their own customers; which means moving and migrating so many sites elsewhere takes much more time. Remember also, that even though your original hosting company may have gone bad at that moment in time, it does not mean you have to cancel all services.
Therefore, if you follow the above plan of action, you will always have a back up plan in place, and a hosting provider that you can immediately switch to, should the worse happen. Always be prepared, and remember that hosting companies WILL have downtime, as night follows day.
And if you are a reseller of any kind, and are reliant on a third party for hosting, then make sure that your customers also have a back up plan in place.
Spot on Ben, I have 2 website still down on heart internet’s servers an absolute bl**dy joke they have been, I also have a ticket open from over a day ago asking them to fix this. If anything, this should definitely be a learning experience for you, to protect yourself in future against these situations. 4 days of downtime is not on at all, but again from what I have read, the pure lack of communication from Heart will not be helping.
No doubt they have tens of thousands of websites being hosted in their data centre, but with such a responsibility, comes a liability when things go wrong.
Personally, I would never host a main website with Heart Internet, it is well known now that the once great service they offered has rapidly declined since the HEG takeover. Heart have been totally shambolic over this, my database has been corrupted and they have told me to fix it, can you believe it. I have lost 6 clients through this already on my reselling package and I don’t know how many more are going to jump ship.
A good plan for a blog Ben but I see it as unrealistic for sites with rapid data changes in real time – discussion boards, e-commerce, etc. If you jump ship after an hour and change your DNS it may take a couple of days before this change is effective world wide during which time, if the old site comes back to life, you will end up with differing data on different servers. Yes, I did state that it depends on what type of website you have, but it at least it would give you control over your website.


Many websites on Heart are still down now, on day 5, so if those were business websites, and I would image the majority are, I feel that most of them would have migrated quickly with hindsight.
Regarding DNS, I have been hosting websites for around 15 years and never seen DNS take longer than an hour or so to resolve (of course it could, but unlikely in my experience). Just as an update to this, 10 days later, many customers of Heart Internet are still having problems with their websites being down.
It seems crazy that in this day and age, that one of the largest web hosting companies in the UK can create problems for so many customers. An absolute kick in the teeth considering all the money I have spent with them over the years. I haven’t even purchased anything through you yet but I can tell that you are full of integrity and have a no bullshit approach!
It’s what this industry really lacks, but I am glad I found your site and will be buying and testing the top recommended earners you have!
After coming across this site on TWF i am please with what i found, The reviews are brilliant and pursuaded me to purchase this item. Disclosure: We are an independently owned professional review site that sometimes may receive compensation from the companies whose products we review.
Using a web based software application to manage your plans provides for standard terminology, maintenance efficiency and access at time of disaster.
Knowing that each organization is different, Tech Valley Continuity works with multiple software companies to ensure our clients have the right fit.
Tech Valley Continuity has partnered with industry leaders to provide either brick and mortar facilities at a geographically protected location or by bringing mobile offices to your parking lot or designated thereby reducing employee hardship and ensuring attendance.
A Certified Business Continuity Professional will review your plans for best practices, regulatory requirements (where necessary), and provide you with recommendations or the services to bring your plans up to standards with current information.
Tech Valley Continuity will help to review your telecommunications usage and recommend an alternate solution to mitigate your telecommunications risk. Tech Valley Continuity has partnered with industry leaders to ensure your data is safe and available should you accidentally delete files, experience a virus, or have a computer failure. In most organizations, Disaster Recovery Planning is the quintessential complex, unfamiliar task. All Business Continuity Disaster Recovery Planning efforts need to encompass how employees will communicate, where they will go and how they will keep doing their jobs. But the critical point is that neither element can be ignored, and physical, IT and human resources plans cannot be developed in isolation from each other. The Disaster Recovery Plan (DRP) is that tool which can be used as a Disaster Planning Template for any size of enterprise. The Disaster Planning Template and supporting material have been updated to be Sarbanes-Oxley and HIPAA compliant. Preparation for Disaster Recovery and Business Continuity in light of SOX has two primary parts. Disaster Recovery Business Continuity Template (WORD) - comes with the latest electronic forms and is fully compliant with all mandated US, EU, and ISO requirements. Included with the template are Electronic Forms which have been designed to lower the cost of maintenance of the plan. Work Plan to modify and implement the template. Included is a list of deliverables for each task. Click on the link below to get the Disaster Planning and Business Continuity Planning Template full table of contents and selected sample pages now and make it part of your Disaster Recovery Planning toolkit. Testimonial -  Kelly Keeler - Martin's Point Health Care -I have received and I began using the template immediately. In some areas more than others, having current, easily updatable online documentation is critical.
There is increasing pressure to comply with numerous regulations from Sarbanes-Oxley, HIPAA, the USA Patriot Act, the Anti-Money Laundering Act, and SEC rules to Six Sigma and ISO 9000. SWING DocPublisher enables IT Managers to publish existing documents online, and update them on a regular basis. Examples of online documentation include Employee handbooks, Training manuals, Government regulations, HR forms and more.
If published on the Internet, it becomes a valuable resource for customers and partners, and ultimately reduces support and operational costs. The questions and topics are hyperlinked, and they guide representatives through the correct sequence of steps. New procedures, forms and other critical information are instantly available throughout the organization, ensuring that all employees are on the same page. However, a web-based document library with versioning and robust security, in a browser-readable format with tree-view navigation and search, is something that can really boost your team productivity. Many customers of Heart Internet this week have had a 3 day (and counting) downtime of their websites. When you are searching for a hosting company yourself, you will no doubt come across such resellers offering hosting services which have been purchased from companies such as Heart Internet. Nope, no hosting company is going to openly admit that they are in fact just a reseller for another company, and that if the original company, and their hosting platform goes down, then subsequently so do all the resellers, and their customers – everything goes down like a pack of cards in the wind.
In fact, on TrustPilot, there are now what seem like endless negative reviews for Heart Internet, and their Facebook page reads like a horror story. And this, backed with higher than previous outages (websites and servers going offline) leads to a very precarious situation for anybody hosting a website using such companies.
This week alone I have moved some of my own websites away from Heart Internet during their downtime, and I will explain how I did this later, and how I was almost totally unaffected by this poor performance.
Also, when you cannot even get hold of the hosting company concerned, with an update (tickets not being answered) this magnifies such frustration – It drives you fricking mad, let me tel you!! Like I already mentioned, when Heart Internet went down this week, and so many thousands of their customers were panicking, I managed to move my main websites elsewhere inside around 45 minutes, thereby keeping my websites live on the internet and avoiding all the problems mentioned in the bullet points above.


I don’t promise these techniques will work for everyone, but I absolutely guarantee that if you follow these procedures, that your hosting concerns will be much lighter than they are now – and this could save you from a major headache! Even if you do not have a backup of your database, or if this will take time to reinstall, then at least you can put up a holding page with a message to your customers IF you have control of the nameservers, as mentioned in the first bullet point. The last position you want to be in, is having to decide on a migration of your website, as well as having to decide on a suitable new hosting company.
I mean, for ?2.99 per month you can have a back up hosting company in place, that is already hosting the bulk of your files, and then when such a problem arises, you just need to update the database (from your PC), and change the nameservers. Now Heart Internet (at least for the last 2 years) have been taking longer, and longer to answer support (cost cutting), and there have been a few issues in the last few weeks of other periods of downtime, all of which you need to take into account.
If your website is just a blog of family photos, then you may wish to bear with the hosting company through this down period, but if your website is a website that is run  as a business, and therefore any downtime is costing you money or losing you customers, then you would want to act sooner, rather than later. This means you can view what the new website will look like, and act like before changing the nameservers. When I moved hosts this week, the DNS was resolved inside minutes, and unless a visitor has been on your website that day, under your old hosting company’s IP address, then they will never have known your website was even down. Simple really, but it is only simply IF you have already taken care of the details for when such a disaster strikes. It really is not rocket science to create a situation whereby you are protecting your business as much as you can. But, then again, everybody is responsible for their own website back up, or they should be, so it is all solvable with a recovery plan. No, if the hosting is cheap enough it may be worth using that hosting company now as your back up plan, and switching between both hosting companies. The main questions you need to ask yourself are how much downtime are you prepared to accept, and can you be bothered to spend just a few hours in advance on setting up your recovery plan. But this is now day 5 of the mess and there is still no sign of it ending and I know many others in the same boat as me. Sure there may be a few customers who have not cleared their cache, etc, or flushed the old IP, but compared to days worth of downtime, I personally would feel it a good workaround, but yes, agreed, it all depends if you are prepared to lose an amount of data compared to a live website. I also have lost over ?3000 in business over the downtime and even today I am having problems.
The details can vary greatly, depending on the size and scope of a company and the way it does business. The first is putting systems in place to completely protect all financial and other data required to meet the reporting regulations and to archive the data to meet future requests for clarification of those reports.
Whether these standards are legally enforced or best industry practice, they all make document distribution practices more critical.
What’s more, IT Managers may require users to read a policy and sign-off acknowledging they have read and understood the policy. I wait almost an hour to be told in no uncertain terms that they have no idea what the problem is, and that they ‘should be able to fix it over the next few hours’? By changing your nameservers, you can in effect point the domain name at any hosting company in the world, and as soon as you do so, you can quickly bypass all the problems the current hosting company is having.
Many people simply do not back up their websites, or rely on backups that their hosting company promise they are doing each day.
And if a customer has been on your website on the old hosting, then usually a quick flush of the computer’s cache solves that anyway, or a re-start of their router to force through the new DNS changes so that they can view your newly hosted website. I activated my recovery plan inside the first hour, and was back online inside that same hour. I have now purchased the system through your link and am looking forward to starting up in a few days time.
What's more, the myriad interconnected data, application and other resources that must be recovered after a disaster make recovery an exceptionally difficult and error-prone effort.
For some businesses, issues such as supply chain logistics are most crucial and are the focus on the plan.
The second is to clearly and expressly document all these procedures so that in the event of a SOX audit, the auditors clearly see that the Disaster Recovery and Business Continuity Plan exists and appropriately protects the data and assets of the enterprise.. DocPublisher makes it easy to notify users, collect their sign-offs, and track the whole process.
I agree; businesses have suffered, profits have been lost, but what can you really do to protect your website, and online business from such serious problems?
But, even if the hosting company are doing backups on a daily basis, then if you cannot access these back ups they are absolutely useless in a disaster. The results you experience might be better or worse and we are not liable for any financial losses or damages should you decide to act on any of the information found on this website. Even if you have never built a Disaster Recovery plan before, you can achieve great results. For others, information technology may play a more pivotal role, and the Business Continuity Disaster Recovery Plan may have more of a focus on systems recovery. And, BlueHost are a massive company, who once had a very good reputation, until they were taken over by Endurance International Group.
So always back up YOUR website on a daily basis, including databases, and keep them on a hard drive on your computer.
Just follow the DR Template that Janco has created and you will have a functioning plan before you know it.



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