Social Media integrates, via a single interface, a variety of tasks, such as blending, automation, sorting, management, interactions and back-office task control and reporting, as well as any communication through social networks. Creates an interface between the social media network and Presence Suite, any interaction is processed as part of the Suite.


This solution connects clients through social networks and it standardizes the interface among these channels – tweeting, blogging, or even instant messaging – with no need of changing Contact Center’s current features, and no increase in operational costs. This allows the Suite to assign the task to the most qualified agent, controlling the work flow from end to end.





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Comments

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  2. WELCOME_TO_HELL
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    Tunnel??can be utilised to direct all your targeted traffic by means.
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    The participants were clearly discovering.