There should be software that is implemented into an environment to ensure frequent backups of all major systems occur. If such a disaster occurs the Disaster Recovery Team needs to assemble as soon as possible.
Once the Disaster Recovery Team has outlined the correct actions to take based on the DRP they will start the execution phase.
We analyze your needs, together with you and our partners, and build custom software solutions, for improving your business processes.
A Disaster Recovery Plan (DRP) is only a part of the Business Continuity Plan (BPC) and it covers general procedures for a business disaster recovery.
Aligning the time coefficients that have to be achieved in the recovery process(Recovery Time Objective – RTO, Recovery Point Objective – RPO) to values which are established through the High Availability strategy (part of a BCP).
Risk factors any business are exposed to may include: floods, fires, hurricanes, explosions, earthquakes, military conflicts, terrorism, temporary and total electricity interruptions, telecommunications or internet problems, viruses, hackers, human error, etc.
How to communicate the materialization of a threat inside and outside the organization, so as to have the support of internal human resources, as well as business partners (suppliers, customers, intermediaries)?
According to some studies, most companies spend between 2% and 4% of the IT budget on disaster recovery planning in order to avoid bigger losses should the IT infrastructure fail or should the organization data sustain severe damages. Among the organizations that have suffered as a result of a major disaster, 43% failed to recover, 51% were closed down within the next 18 months and only 6% survived on a long-term. If you are new to disaster recovery planning, make sure that you research the subject thoroughly before embarking on a disaster recovery planning project.
The primary objective of a Business Resumption Plan is to enable an organization to survive a disaster and to reestablish normal business operations. Historically, the data processing function alone has been assigned the responsibility for providing contingency disaster recovery planning. Defining how contingency planning considerations must be integrated into ongoing business planning and system development processes in order for the plan to remain viable over time. The successful and cost effective completion of such a project requires the close cooperation of management from all areas of Information Systems as well as business areas supported by Information Systems.
Since disaster recovery planning is a very complex and labor intensive process, it therefore requires redirection of valuable technical staff and information processing resources as well as appropriate funding. Phase 1 is used to obtain an understanding of the existing and projected computing environment of the organization. The Security Assessment will enable the project team to improve any existing emergency plans and disaster prevention measures and to implement required emergency plans and disaster prevention measures where none exist.
Present findings and recommendations resulting from the activities of the Security Assessment to the Steering Committee so that corrective actions can be initiated in a timely manner. Analyze, recommend and purchase recovery planning and maintenance software required to support the development of the plans and to maintain the plans current following implementation. Another key deliverable of this phase is the definition of the plan scope, objectives and assumptions.
Once plans are developed, initial tests of the plans are conducted and any necessary modifications to the plans are made based on an analysis of the test results.
The approach taken to test the plans depends, in large part, on the recovery strategies selected to meet the disaster recovery planning requirements of the organization. The primary objective of recovery planning is to enable an organization to survive a disaster and to continue normal business operations. Although statistically the probability of a major disaster is remote, the consequences of an occurrence could be catastrophic, both in terms of operational impact and public image.
Develop and implement contingency plans that address both immediate and longer-term needs for the Data Centre and other business facilities. The project team organization is designed to maximize the flexibility needed to deal with the implementation of a plan in the most efficient manner possible. The composition of the Project Team may vary depending on the environments and business units for which plans are developed.
The management and control for this project should be supported by project management software. During Phase 1 activities, detail work plans for Data Processing and user personnel identifying tasks and responsibilities along with their associated start and completion dates will be developed. The following is a schedule of deliverables by phase that will be developed and delivered as part of this project. Organization who have tried to develop disaster and business resumption plans without dedicating the required resources to the effort have been largely unsuccessful in implementing effective recovery plans.
It is therefore essential, that management is committed to the development, implementation and maintenance of this program, that required resources are freed up during the development cycle and that a resource be dedicated to the on-going maintenance of the program. ServiceMaster Clean is part of a $3.2 billion dollar group of companies under ServiceMaster.


ServiceMaster Clean is structured to handle both residential and commercial work, with a tiered approach to handling any size commercial loss. Pre-Loss Agreement• 866 RECOVER is a pre-loss agreement that allows companies to use ServiceMaster as their vendor of choice to mitigate losses. Priority Restoration Services• Do you have a plan?• Our program is designed to be part of a company’s Contingency or Disaster Recovery Plan.• 866 RECOVER Clients are given priority service in the event of a major storm of regional disaster. Organized to Deploy our NetworkSpecialized commercial Organized to harnesstraining equips us to respond the power of our nationalto any size commercial footprint and the capabilitiesloss – anywhere in and experience of our networkthe United states. Certified Disaster Recovery Locations IOWA STATE UNIVERSITY Despite flooding that damaged 17 facilities and 52 buildings, including sensitive areas such as museum collections, athletic facilities, and residence halls, ServiceMaster was able to restore the Iowa State campus in time for the start of the fall semester. Certified Disaster Recovery Locations THAILAND FLOODS In response to the historic flooding in Thailand in 2011, ServiceMaster mobilized to service its many clients in the affected areas.
The first step is to be prepared in the case of a disaster (human or natural cause), is done by an organization creating and maintaining a disaster recovery plan (DRP). An organization should have the ability for their IT staff to have remote access into important servers to provided visibility into the environment.
This will be done by evaluating the cause of the damage, what systems have been damaged, was it critical damage, is there a possibility of future damage, was critical infrastructures affected, and what is the expected recovery time.
This means they need to be prepared with their disaster recovery plan (DRP) to insure the correct actions are taken to remediate any damage as quickly as they can which will help limit negative financial and public relations impacts. Consider engaging a consultant (internal or external to your organization) to help you in your project planning effort.
In order to survive, the organization must assure that critical operations can resume normal processing within a reasonable time frame.
Frequently, this has led to the development of recovery plans to restore computer resources in a manner that is not fully responsive to the needs of the business supported by those resources.
Senior personnel from Information Systems and user areas must be significantly involved throughout the project for the disaster recovery planning process to be successful. In order to minimize the impact such an undertaking would have on scarce resources, the project for the development and implementation of disaster recovery planning and business resumption plans should be part of the organization’s normal disaster recovery planning activities.
The committee should have the overall responsibility for providing direction and guidance to the Project Team. It is preferable, from an economic and business strategy perspective, to concentrate on activities that have the effect of reducing the possibility of disaster occurrence, rather than concentrating primarily on minimizing impact of an actual disaster. This report identifies critical service functions and the timeframes in which they must be recovered after interruption. This phase also includes the implementation of changes to user procedures, upgrading of existing data processing operating procedures required to support selected recovery strategies and alternatives, vendor contract negotiations (with suppliers of recovery services) and the definition of Recovery Teams, their roles and responsibilities. As the recovery strategies are defined, specific testing procedures should be developed to ensure that the written plans are comprehensive and accurate. Management appreciates the implications of an occurrence, therefore, it should assign on-going responsibility for recovery planning to an employee dedicated to this essential service.
As explained earlier in this document, disaster recovery and business resumption planning is a complex and labour intensive program.
Both the information processing and the business environments are constantly changing and becoming more integrated and complex. It is important to note that the managers of environments and business units for which plans are developed will be responsible for the maintenance and testing of their respective plans. The software should be used for scheduling of personnel resources to specific tasks and identification of end deliverables and their target completion dates.
Some organizations, after spending time and money developing recovery plans, have failed in maintaining their recovery capability. Together, we are a proven leader in both residential and commercial services within the United States and around the world. This should follow the “Building Rapport” and “Identifying Need” steps of the MasterSales process. Remember, our 657 QRV Providers have to qualify and become certified before they can get work from our claim capture unit. 866 RECOVER ® provides a variety of comprehensive services to minimize your business interruption. This ensures the company that immediate actions will be taken when a disaster occurs to mitigate the loss. The first step of the Disaster Recovery Team is notifying individuals of the organization, whether it is employees or upper management. After the assessing takes place the Disaster Recovery Team will need to decide on the correct actions based on the DRP and start to implement them. They must develop their plan based on the critical assets and critical operations that need to be restored.


Disaster recovery planning is not a two-month project, neither is it a project that once completed, you can forget about. The committee should also make all decisions related to the disaster recovery planning effort. The BIA Report should then be used as a basis for identifying systems and resources required to support the critical services provided by information processing and other services and facilities. The profile is developed by identifying resources required to support critical functions identified in Phase 3. Testing strategies tailored to the environment should be selected and an on-going testing program should be established. It is critical that existing change management processes are revised to take recovery plan maintenance into account. Throughout the recovery effort, the plan establishes clear lines of authority and prioritizes work efforts.
The managers represented on the various teams may choose to recommend other senior individuals in their area to represent them or to join specific teams where their expertise will be required for the development of the plans.
Recovery Planning software implemented during Phase 2 of the project will be used to document the plans. This is mostly due to a lack of commitment to keep their plans current or to do regular testing of recovery capabilities. There are several products on the market that have been designed to support the development, testing and maintenance of recovery plans.
Services range from emergency procedures planning assistance to mitigation and reconstruction with large-loss capabilities. While the response can vary depending on what type of disaster occurs, I will cover the main points of what should be included in your disaster recovery plan. The organization should provide itself with the ability to access archives to replenish any lost data. Finally, the Disaster Recovery Team will restore the affected systems back to their original state. He was involved with Laser Optics Research before taking an internship with the Government in Cybersecurity. In today’s environment, the effects of long-term operations outage may have a catastrophic impact. The Project Manager should work with the Steering Committee in finalizing the detailed work plan and developing interview schedules for conducting the Security Assessment and the Business Impact Analysis. In areas where change management does not exist, change management procedures will be recommended and implemented. 354 QRV businesses, in over 400 locations, have completed rigourous commercial level certifications qualifying them to handle commercial losses. The program guarantees priority emergency response service - with one of the fastest on-site response times in the industry. The key information that needs to be relayed is the estimated time of remediation, important details regarding the status of the environment, if there is a need for relocation, and instructions on who to contact for future communications. If the original state can’t be achieved they will replace the systems with completely new systems. The organization also must ensure that staff with recovery responsibilities are prepared to execute the plans. Beyond the 354, there are 46 Regional Account Managers who specialize in managing the largest commercial losses. Rich Faber, CFO Vision Ease TROPICAL STORM IRENE Heavy rain from Tropical Storm Irene flooded businesses along the Northeast coast of the United States in the summer of 2011.
Their work will continue by performing frequent checks on the previously affected systems until they can be completely sure that the systems are unaffected and working perfectly. They are a single point of contact that organizes whatever resources are needed to handle the loss.
ServiceMaster rapidly responded to its clients’ needs throughout the affected areas, mitigating claim severity and minimizing business interruption. Once that has been accomplished the team can close the DRP and make any changes or upgrades to the process.



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