Assertive communication in healthcare,live support chat php free,ttc video how to improve your communication skills,living my dream ayr ontario - Easy Way

Assertiveness is the ability to honestly express our opinions, feelings, attitudes and rights in a way that respects the rights of others.
The main difference between assertiveness and aggression is the respect for others that is an important element of assertive communication.
Statement of problem – describe the difficulty or dissatisfaction with the situation and explain why something needs to change.
Statement of what you want – a specific request for a specific change in the person’s behavior. Use assertive body language – keep eye contact, stand or sit straight, face the other person, don’t use dismissive gestures, have a pleasant but serious facial expression, keep a calm and soft voice. Use facts, not judgments – use factual descriptions of what upset you but do not attach labels or judgments. Assertiveness is not only a communication style, but a life-style in that it affects all aspects of life. Employees who want to make a professional impact, get their message heard, resolve work issues, and strengthen communication skills. Staff who use assertive communication skills to show respect, share information, resolve conflict, and take initiative for maximum effectiveness and productivity. Contact Marilyn Davidoff, the principal of MGD Enterprises, to discuss your training, coaching, or organizational development needs.
Subscribe to my monthly e-zine and get blog posts and other leadership resources delivered to your inbox. How To Close Communication Gaps That Kill Team PerformanceMay 24, 2012Earlier this year, a colleague and I did some team coaching with a client and her team. The Interpersonal Gap is a model of human interaction that was developed by John Wallen in the 1960’s.
All of us bring our own assumptions, histories, cultures, and preferences to our interactions.
When team members share an understanding about the Interpersonal Gap and how it works, they can support each other in identifying when gaps occur, and hold each other accountable to describe impact, clarify intent, and make sure that gaps get closed.


Non-verbal communication includes body language, facial expressions, gestures, stance, etc. We learn that it is selfish to put our needs above those of others and if someone does something we don’t like, we just need to stay away from the person and not say anything. Assertive behavior demonstrates respect for self and others, promotes self-disclosure, self-control and appreciation of self-worth.
Aggressive communication includes manipulation, threats, verbal abuse, and not taking into account or respecting the views of others. If you start with “you”, the phrase will be perceived as an attack and the listener will want to defend themselves and maintain the conflict. People who acquire assertiveness skills often get their needs met and as a result experience less conflict, less stress, stronger relationships, a better mental state and improved health.
When You Say Yes But Mean No: How Silencing Conflict Wrecks Relationships and Companies …and What You Can Do About It.
In the course of practicing one of the communication tools we introduced, one of the team members initiated a conversation with a colleague about an incident that happened two years ago, which left him feeling hurt and offended. Human brains tend to jump very quickly from the facts of a situation (for example, Joe interrupted Sally three times) to our interpretation of those facts (Joe is rude and pushy). When someone says or does something that has a negative effect on you, don’t assume that was their intent. And as teams develop the capacity to address misunderstandings, resolve conflict, and build trust in the process, that’s when you get high team performance. Interestingly, when there is a discrepancy between the verbal and non-verbal elements of our communication, we tend to believe the latter. It is based on an open attitude towards ourselves and others, where we are able to hear others’ points of view while respectfully asking for what we need. They drive both the words and actions we choose to communicate our intended messages, and how we interpret the words and actions of others. And most of us are not in the habit of clearly stating our intentions or openly describing the impact that others have on us.


Problems arise when we don’t take the time to check out our interpretations and instead respond to others as if our beliefs are true. Likewise, when someone else has a negative impact on you, it’s important to take responsibility for your own reaction and acknowledge that the intent was very different. It is, therefore, important to display a consistent way of communicating where verbal and non-verbal aspects are in line. Through direct communication, it is possible to reduce interpersonal conflict in our lives and as a result remove a major source of stress.
Sure, there were other team dynamics that contributed to the two-year silence – yet I remain struck by how significant an impact simple communication gaps can have.
We just don’t give each other enough information to know when there are communication gaps between us.
The way we communicate falls into three main categories – aggressive, passive and assertive.
According to Rimm and Masters (1979), “assertive behavior is an interpersonal behavior involving relatively honest and direct expression of thoughts and feelings that are socially appropriate an take into account the feelings and welfare of other people”. They often fear conflict so much that they prefer to hide their true feelings and needs in order to maintain the peace with others. For this person, the incident negatively affected his perceptions of his colleague and trust took a nose-dive. This blog will focus on assertive communication skills as well as pointing out the differences among all three communication styles.



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assertive communication in healthcare



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