Assertive communication scenarios 5.5,secret diary of a call girl season 4 last episode,improving communication skills in healthcare - Reviews

When you are aggressive, using harsh language or being manipulative, then you are disrespecting the other person.
Assertiveness falls in the middle, whereby you are acting and communicating your needs and interests in a way that is honest and respectful of both yourself and the other person. If you are trying to work on being more assertive, use this simple model as a guideline.  Ask yourself questions like, “Am I respecting myself in this situation?”  “Am I disrespecting this other person by how I’m treating them?”  If your answers indicate a devaluing of yourself or another person, try a different approach. Sometimes people know what makes sense in their gut, but they get caught up in worry about the outcome.
Psychology Tools SeriesClick here for 20+ practical psychology tools based in cognitive behavioral science and mindfulness-based theory. An assertive approach has links to emotional intelligence especially understanding and managing myself. This practical 1 day communication course will help delegates choose from a range of different strategies to promote honest and open communication.
This course can also be very useful for newly promoted team leaders who wish to establish their role within the team whilst maintaining positive relationships. This course is run over 1 day and is fully documented with supporting materials and slides. Each delegate is encouraged to complete a pre course questioner with their leader to inform their self image for reflection on the course. Each delegate will receive an opportunity for 30 minutes remote coaching after the course to build confidence and discuss progress. Work InitiativeWP Cumulus Flash tag cloud by Roy Tanck and Luke Morton requires Flash Player 9 or better.


Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Assertive Communication is communicating in a way that assures a win-win approach is important. The basic difference between being assertive and being aggressive is how our words and behaviour affect the rights and well being of others. How you say things, and your non-verbal body language are equally as important as what you say. We are, fortunately, unlikely to meet with actual physical violence in our working lives, but an aggressive voice and stance can still be used to intimidate other people. Often, the aim of submissive behaviour is to avoid perceived conflict and to please others. When you are passive, not expressing your needs or concerns, then you are disrespecting yourself. It’s about building the personal skills and resilience to get your views across with confidence whilst showing respect to those around you. By understanding our approach and emotional triggers we can identify when we may be liable to take a non assertive or aggressive approach. Look for your own patterns in these descriptions, and think about how you behave in different situations. To do this, you need to express your needs, wants, opinions, beliefs and feelings in a direct, honest and adult way.
To achieve this, you stand up for your rights in such a way that you violate those of other people.


As assertive behaviour is sometimes confused with the milder end of aggressive behaviour, it is useful to compare the two and note the differences. This involves failing to stand up for your rights or doing so in such a way that others feel they can disregard them. This information provides the foundation for becoming more aware of our behaviour and making the right choices with others.
It involves expressing your needs, wants, opinions, beliefs and feelings in inappropriate ways, often ignoring or dismissing the rights and opinions of others. Your needs, wants, opinions, beliefs and feelings are expressed in apologetic, tentative, self-effacing or even dishonest ways.
In these situations, you need to be mindful of who you’re interacting with, as safety is always the priority. Individuals with anger management problems and a propensity for violence can feel threatened by assertive behavior.  If this is the case, then you need to try to anticipate if being assertive may trigger a violent response. Rockville, MD: Center for Substance Abuse Treatment, Substance Abuse and Mental Health Services Administration, 2002.



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assertive communication scenarios 5.5



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