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If a company wants to increase their sales in the long run, it must work towards attracting customers and retaining them. A successful and profitable company is one that knows how to set its priorities right. Then should we invest in the customer care department so that it could be easily turned from a cost center into a profit center? Satisfied customers stay longer with an organization, pay less attention to the competition, and are less price sensitive. A customer that has a good experience may recommend you in the right circumstances, which can also be called the impact of Word of Mouth. Excellent service is a profit strategy because the results include new customers, increased business with existing customers, fewer lost customers, more cushioning from price competition and fewer mistakes requiring the services to be repeated.
On the other hand if customer service is not satisfactory, a firm will almost never have a repeat customer and this will make the company lose its existing customers. It takes only one bad experience to lose a customer and when you lose them, they are gone.
Also in this economy and with so much competition, it is harder and harder for companies to get new customers, so it is imperative that you do everything to retain your existing valued customers. Did you know that cost of bringing a new customer in is 8-10 times that of retaining a current customer. At least 75% of an organization’s marketing budget be spent on customer retention strategy and strengthening these relationships. Related Posts3PL – Third Party Logistics Third party logistics companies provide logistics services for their client for part, or all of their supply chain management functions. In the days of lean six sigma, and the inherent benefits (I am a big believer by the way) how often is the important role of the customer service team made a priority. Freie Arbeit zu dynamischen Objekten mit Spline Effektoren und globaler HDRI-Beleuchtung in Cinema 4D und After Effects. QR LESEZEICHEN In diesem QR-Code steckt die Webadresse des aktuellen Artikels.
This science project requires the Magic Bullet Train kit, available for purchase from the Science Buddies Store.
When working with magnets, keep them away from your mouth, and away from small children and pets.
While trains that fly through the air might still be science fiction, trains that float just above the tracks without actually touching them are real and are actually used in a few countries today. Have you ever seen a science fiction movie or show where vehicles hover just above the ground without touching it? Hovering is also referred to as "levitation," so making an object hover above the ground using magnets is called magnetic levitation, or maglev for short. A diagram of the maglev train model you will build in this science project (left) next to a picture of the actual model train (right).
The train, however, cannot carry an unlimited amount of weight; the magnets can only supply a limited amount of force depending on how strong they are. Follow the instructions that came with your Magic Bullet Train kit to assemble the train with the help of an adult.
If you are using sandpaper to make your wooden block into a train shape, be sure to leave a flat surface in the middle on top of the train; you will need a place on which to put the plastic cup later.
Watch this instructional video from Dowling Magnets on how to assemble your Magic Bullet Train kit. As you gradually add water to your plastic cup, your maglev train will sink closer to the tracks. If your plastic cup is completely full and the train is still not touching the track, either add a second cup, or start over using a larger cup. If you do not have a kitchen scale, pour the water from the plastic cup into the glass measuring cup and measure its volume in milliliters (mL).
If you have a kitchen scale, take the plastic cup off the train (do not pour the water out!) and use it to measure the mass of the plastic cup, including the water. Repeat steps 2–7 four more times, starting with an empty plastic cup on top of the train each time. Did the same part of the train always touch the track first, or were your results different for each trial?
Compared to a typical science class, please tell us how much you learned doing this project.


The Ask an Expert Forum is intended to be a place where students can go to find answers to science questions that they have been unable to find using other resources. If you have purchased a kit for this project from Science Buddies, we are pleased to answer your questions.
Good Question I'm trying to do Experimental Procedure step #5, "Scrape the insulation from the wire.
Physicists have a big goal in mind—to understand the nature of the entire universe and everything in it! Our universe is full of matter and energy, and how that matter and energy moves and interacts in space and time is the subject of physics.
You may print and distribute up to 200 copies of this document annually, at no charge, for personal and classroom educational use.
Reproduction of material from this website without written permission is strictly prohibited. Profit motive is what encourages a firm to undertake different marketing and management strategies which will lead to revenue maximization in both the long run and the short run. Customer satisfaction should always be the first priority and retention of customers should be the ultimate goal in order for sales to be increased. Satisfied customers are over three times more likely to accept an offer for additional services than customers who are dissatisfied with the account rep.
Since replacing lost customers comes at an elevated cost, retention is more important because it can cost five times more to obtain new customer than to keep an existing one as researched by the American Management Association. Most of the providers have combined operation like […]5 Challenges That International Business Brings To Small Businesses Thanks to the Internet and the globalization all boundaries started to disappear in the trading and business world. The magnetic force can be used to make an object hover above the ground by pushing against its weight. Some high-speed trains actually use magnetic levitation, meaning they float above the track using magnets, and do not actually use wheels!
The magnetic force between the tracks and the magnets on the train pushes up against the train's weight, which allows it to float above the tracks. Eventually, if you add too much weight to the train, it will sink down and touch the tracks. It's not as smart as you are, and it may occasionally give humorous, ridiculous, or even annoying results!
If you are going to shape and decorate your train, now is the time to use your sandpaper and paint. Stop adding water as soon as any part of the train touches the track, even if it is just a corner or an edge.
One milliliter of water has a mass of one gram (1g), so you can use the water's volume to figure out its mass. Also record which part of the train touches the track (corner only, edge only, entire bottom of train) Note: If you are not using a kitchen scale, your calculation will not include the mass of the plastic cup, but you can assume the water itself is much heavier than the cup, so this is okay as an approximation. Can you use these magnets to make a magnetic "brake" at the end of your track, to prevent the train from falling off (for example, if you give the train a good push, or tilt the track so it slides downhill)? The experiment simulates the compacity of people that the train can hold before rubbing aka damaging the tracks.
If you have specific questions about your science fair project or science fair, our team of volunteer scientists can help.
To reach that goal, they observe and measure natural events seen on Earth and in the universe, and then develop theories, using mathematics, to explain why those phenomena occur. Physics teachers spend their days showing and explaining the marvels of physics, which underlies all the other science subjects, including biology, chemistry, Earth and space science.
Good customer service is directly proportional to the number of clients and that eventually contributes to higher sales.
It is the key to sustaining revenues so you better start paying very close attention to your service level.
When almost half of your defecting customers leave due to poor service, it is obvious your service levels have a big financial impact on your business.


For any size company it is becoming much easier to reach new markets, […]How to Maximize the Use of Your Freight Forwarder You are running an import business and bringing containers from the other side of the world. In this physics science project, you will build your own levitating train model and test how much weight it can hold before it stops hovering above the tracks. Magnets are metals that generate a magnetic field, which has two magnetic poles: north and south.
In this diagram, we have color-coded the magnets so the north poles are red and the south poles are blue.
Notice how we have used red and blue to indicate the north and south poles of the magnets again (like in Figure 1), but in the actual photo on the right, the magnets just look black. In this physics science project, you will build your own maglev train model and see how much weight it can hold before sinking to the tracks.
Keep in mind that your train might not stay perfectly level when it does finally touch the track; it could tilt to one side, with only one corner touching the track. Scientists like to calculate the average of their results because small changes in each trial mean you might not get exactly the same number each time. Hint: You should use a sturdy piece of cardboard or another block of wood to form a "stop" at the end of the track, then attach one magnet to the train and one to the stop.
Our Experts won't do the work for you, but they will make suggestions, offer guidance, and help you troubleshoot. Physicists take on the challenge of explaining events that happen on the grandest scale imaginable to those that happen at the level of the smallest atomic particles.
Their work serves to develop the next generation of scientists and engineers, including all healthcare professionals. This will help build increasing loyalty and higher revenue per customer over a long period of time. Depending on which way two magnets are facing, their magnetic fields will either attract or repel each other, as shown in Figure 1. However, in real life, magnets can be many different colors (for example, if they are painted), and the north and south poles might look the same.
Their theories are then applied to human-scale projects to bring people new technologies, like computers, lasers, and fusion energy. They also help all students better understand their physical world and how it works in their everyday lives, as well as how to become better citizens by understanding the process of scientific research. Customer service plays a very important role on not only current, direct sales, but future sales as well. Quality service sustains customer faith and is essential for maintaining competitive advantage.
In today's […]Success In Sales Have you heard the saying “a good salesperson can sell anything no matter the product or the service.” Is this really true? To learn more about magnets, you can also read the Science Buddies Electricity, Magnetism, & Electromagnetism Tutorial.
Gravity is what keeps us from floating off into space by pulling us down to the surface of Earth. In your lab notebook, make sure you record how the train touches the track; is it just one corner or edge, or does the whole bottom of the train touch the track evenly?
Is in’t it wonderful to know that the customers of your company are waving your banner when someone in their sphere of influence complains about a competitor? Interestingly, gravity is different on different planets; for example, Mars has less gravity than Earth because it is smaller (which means if you were on Mars, you could jump a lot higher!).
In our industry, every day we receive several leads from a variety of sources. As sales people, do you think we should consider all leads as “quality leads“? So, while an object's mass is the same on each planet, an object's weight is different on each planet.



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