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A business communication diagram provides a graphical view of your organization, and helps you analyze, the relationships, flows, and other connections between business functions, organization units, roles, and sites. Most companies have adopted social media into their marketing, but there are still a surprising number of companies large and small that have done very little to use it as a communication tool.
This infographic by our friends at SocialCast gives us shining examples of the way it should be. This company, PowerReviews, does a great job of creating value for company social media efforts.
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Modern businesses spend a lot of money on customer service and on e-Commerce solutions, but often it seems that there's a disconnect between the two. California-based company Altocloud has come up with a solution that combines machine-learning technology with real-time communications to predict the right time to interact with customers.


The software can determine the best answer to real-time decisions such as "will connecting this prospect to this sales representative now help them purchase today, or should we simply make a recommendation?" Since it's cloud based, the Altocloud software needs no extra infrastructure and is also integrated with existing marketing automation and e-commerce platforms. The software can be used to enhance customer experience by embedding voice, video, chat and screen sharing into websites and mobile apps. Altocloud has announced the commercial availability of its product from today along with $2 million of seed funding to allow it to carry its business forward.
It's exhibiting its software at the Enterprise Connect Conference and Exhibition from March 16-19, 2015 at the Gaylord Palms in Orlando.
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To create a new model, select File > New Model, choose Enterprise Architecture Model as the model type and Business Communication Diagram as the first diagram, and then click OK.


There are subtle differences to be sure, but it’s more than just marketing and branding.
Plus it can be deployed fast with lightweight JavaScript snippets and mobile APIs powered by a SaaS platform.
Live communications can be integrated with marketing automation and CRM systems to enhance existing enterprise contact center solutions.




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business communication jobs 2014



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