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My struggles have taught me invaluable lessons that allow me to drastically shorten the learning curve for the next generation of girls. Because I am committed to providing my clients with the utmost value, I frequently share these hard won lessons and tangible tools with my newsletter subscribers for FREE!
I appreciate the attention to detail that you gave us in observing our service associates and integrating our specific examples in the course content. I would recommend the entire Phone Pro training program to anyone looking for a real world customer service training approach that provides real world results. We are very pleased at the results and are continuing- to reinforce the training in fun ways. Our customers should be prepared to receive superior customer service from our recharged telephone service teams!
It is a pleasure to walk through my department and hear the difference that Phone Pro has made. We already had a very capable and highly skilled group of agents and I was interested in providing them with additional training to make them even better! We are delighted with Phone Pro and will ask them to do further training for us, in the future, with no reservations.
We were all astounded to find that there were new things to learn and better ways to handle calls.
A commendable training that has enhanced and improved the way phone calls are conducted on a day-to-day basis. Your presentation is professional, fun and provided with such clarity that call center representatives can begin practicing the new skills immediately. We never thought we would find a Company or a Person that could bring so much more than just phone training to us. Success Stories The Tele-Service and Tele-Sales training you provided to our organization was excellent and spot-on. Starwood Vacation Ownership Your presentation is professional, fun and provided with such clarity that call center representatives can begin practicing the new skills immediately. Social Security Administration I have received very positive feedback from both management and participants.
We turn common sense into common practice with fun, effective training that will really resonate with your staff!
Hormones were raging and although girls around me were developing, I was still short and flat chested. For 6 months I roamed the earth from Bolivia to Vietnam, cataloguing life-changing experiences that led me to one pivotal moment.
It is because of those challenges that I am deeply passionate about providing girls with exceptional support during their greatest times of need.
It is a privilege to be let into their world, and I am grateful for the opportunity to affect positive change every single day.
Leading up to my birthday I wrote a post on what I learned in my 20s.But I did something else.
They feel that professionally they are more positive and productive as a result of this learning opportunity. Over exposure to drugs and alcohol, roommate horror stories, homesickness, freshman 15, limited academic accountability, loneliness, trying to find my place in an unfamiliar territory… I experienced high highs and low lows. I greatly look forward to supporting you and your daughter in maximizing your experience of the adolescent years.
I sent an email out to my subscribers (subscribe here) and asked readers age 37 and older what advice they would give their 30-year-old selves. My family is unbelievably supportive, I received top notch education and have been fortunate enough to live a pretty luxurious life.


Like many others, my most embarrassing moments inevitably became the hot topic of conversation at the lunch table. It was an emotional roller coaster of epic proportions.Graduation from college was absolutely terrifying. Unfamiliar with the field at the time, this stranger described coaching as a profession dedicated to identifying and fostering personal strengths, facilitating action-oriented change processes and supporting others in reaching their greatest potential.
To offer them sound guidance, tools and strategies that will prevent them from falling into the deep, dark pitfalls of adolescence. The idea was that I would crowdsource the life experience from my older readership and create another article based on their collective wisdom. Like most young adults these days, I wanted a career that was both aligned with my passions and financially lucrative. The light bulb went on, and from that moment forward, I knew what I was put on earth to do. Parties led to poor choices that fueled the rumor mill and ignited school hallways with whispers. Achieving both seemed impossible; I felt like I had to choose between being a starving artist or a financially stable slave to the man.
The uncertainty of the future felt overwhelming, and triggered my greatest fears and insecurities.
I felt like I had to adjust my personality to fit in with the various groups I hung out with. The same 5-6 pieces of advice came up over and over and over again in different forms across literally 100s of emails. My grandmother’s passing had a profound effect on my entire family, creating disconnect and distance during an already tumultuous time. It seems that there really are a few core pieces of advice that are particularly relevant to this decade of your life.Below are 10 of the most common themes appearing throughout all of the 600 emails. Start Saving for Retirement Now, Not Later“I spent my 20s recklessly, but your 30s should be when you make a big financial push. Understanding boring things like insurance, 401ks & mortgages is important since its all on your shoulders now.
That is the one word that sums up the training that our staff received from the first encounter to the final training, I was certain the right choice had been made.
I would have been more diligent about a retirement fund, because now mine looks pretty small.” Gee whiz! Saving is so easy and so fun!And then there were the readers who were just completely screwed by their inability to save in their 30s. Her career took a turn for the worst and now she’s stuck at 57, still living paycheck to paycheck. They later got divorced and she soon ran into health problems, draining all of the money she received in the divorce settlement. She, too, now lives paycheck to paycheck, slowly waiting for the day social security kicks in. One woman emailed me saying that she had worked low-wage jobs with two kids in her 30s and still managed to sock away some money in a retirement fund each year. Because she started early and invested wisely, she is now in her 50s and financially stable for the first time in her life. These were emails from cancer survivors, heart attack survivors, stroke survivors, people with diabetes and blood pressure problems, joint issues and chronic pain. I think that between 30 and 40 is the decade when a lot of shit finally starts to happen that you might have thought never would happen to you or those you love.
Parents die, spouses die, babies are still-born, friends get divorced, spouses cheat… the list goes on and on.


It takes a lot of sacrifice to achieve anything special in life.”A few readers noted that most people arbitrarily choose their careers in their late teens or early 20s, and as with many of our choices at those ages, they are often wrong choices. It may mean ditching a career they spent a decade building and giving up money they worked hard for and became accustomed to. Don’t Be Afraid of Taking Risks, You Can Still Change“While by age 30 most feel they should have their career dialed in, it is never too late to reset. The individuals that I have seen with the biggest regrets during this decade are those that stay in something that they know is not right.
When I asked my mom this question, her answer was, “I wish I had been willing to think outside the box a bit more.
Many readers related the choice of going back to school and getting their degrees in their 30s as one of the most useful things they had ever done. Others checked themselves into therapy or began a meditation practice.As Warren Buffett once said, the greatest investment a young person can make is in their own education, in their own mind. Stop assuming you can plan far ahead, stop obsessing about what is happening right now because it will change anyway, and get over the control issue about your life’s direction.
Fortunately, because this is true, you can take even more chances and not lose anything; you cannot lose what you never had. While this is disturbing to those who cling to permanence or security, it’s truly liberating once you grasp the truth that things are always changing.
Sorrow is part of everyone’s lifetime and the consequence of an open and passionate heart. They are always going to see you as their kid until the moment you can make them see you as your own man. Take advantage of the time you have left to set things right and enjoy your family.” (Kash, 41)I was overwhelmed with amount of responses about family and the power of those responses. Family is the big new relevant topic for this decade for me, because you get it on both ends. Your parents are old and you need to start considering how your relationship with them is going to function as a self-sufficient adult. And then you also need to contemplate creating a family of your own.Pretty much everybody agreed to get over whatever problems you have with your parents and find a way to make it work with them. You will never regret it.” (Kevin, 38)“It’s never the ‘right time’ for children because you have no idea what you’re getting into until you have one.
Try to stay open to the experience and fluid as a person; your marriage is worth it, and your happiness seems as much tied to your ability to change and adapt as anything else.
Children are the most fulfilling, challenging, and exhausting endeavor anyone can ever undertake. Ever.” (Rich, 44) What do you want kid?The consensus about marriage seemed to be that it was worth it, assuming you had a healthy relationship with the right person. I would add, don’t forget to actually grow up and start a family and take on responsibilities other than success at work.
This is the part of the website where I put a big toothy grin on my face and scream “BUT WAIT!
THERE’S MORE!” at you in hopes to hold your attention for more than 30 milliseconds.Because wait, there actually is more. If you’d like to learn more about where some of the ideas from these articles came from and hear my responses to critical feedback, and if you’re interested in hearing me answer reader questions like I’m Anne fucking Landers and talk a bit more about my own experiences, my business ventures, and what I eat for breakfast on Sundays, well, then there actually is more.



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