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This course identifies the basics of good communication and how it can be applied in the workplace to improve efficiency, promote greater collaboration and reduce conflict.
Time management at work is becoming more critical everyday because business has to do more with less resources and budgets. The only constant in business is change, and implementing change can be difficult for management and staff. Change is necessary for business to succeed and this course provides tools to manage the change process to minimise the business impact. Safe Place Training makes every effort to ensure, but does not guarantee, the accuracy of the information on its website.
We are delighted to have been recognized as a leader in Enterprise Service Management in Research In Action Selection Matrix. Of particular note, the report emphasizes how Serena differentiates in realizing the importance of integrating Application Lifecycle Management and ITSM processes for the future of IT Service Management.
Before we get to that lets try and understand the question a little more and find out why customers asking this?
Today Serena Software launched our new community portal Serena Central which provides an enhanced user experience for customers and prospects looking to get the most out of their tools. The new site expands on our previous user communities focused around Build, Learn, and Connect. We were joined by one of our early adopters of the innovative Dimensions CM 14 release, Carmelette Benson of Health Care Service Corporation. With the release of ChangeMan ZMF 8.1 a new era of software development becomes possible for the mainframe.
Leading enterprises are under pressure to deliver innovation rapidly to satisfy their customers, while maintaining high quality and integrity, and reducing cost and risk. Today Serena is announcing ChangeMan ZMF v8, a major update to our flagship mainframe SCCM solution.
Continuous Delivery for the Enterprise has been the subject of much focus and discussion in the industry and in my recent blog posts.
On June 10th I announced Serena Dimensions CM 14 – the best ever, and I am pleased to report that we have now secured a number of successful early adopters, many of whom are live and in production, and attracted a significant number of accounts that are now actively pursuing or planning their implementations and upgrades. We have seen broadOn June 10th I announced Serena Dimensions CM 14 – the best ever, and I am pleased to report that we have now secured a number of successful early adopters, many of whom are live and in production, and attracted a significant number of accounts that are now actively pursuing or planning their implementations and upgrades. Sitting quietly in the background monitoring system datasets and members like the APF authorized libraries, the LINKLIST datasets, console commands and anySystem’s programmers on the mainframe have a pretty difficult time these days. Modern software applications comprise of millions of parts when you consider the huge chunks of code we bind into our applications from the database, security, web server, communications, encryption and authentication vendors. It was very rewarding to see so many customers come by and talk about their experiences with ChangeMan ZMF.
The exciting news of the day is the immediate availability of the Community Edition of Serena Deployment Automation. It has been pretty hectic here this afternoon at the Serena booth (#418) where we are showcasing the latest version of ChangeMan SSM to the nearly 1,000 attendees. It has been pretty hectic here this afternoon at the Serena booth (#418) where we are showcasing the latest version ofIt has been pretty hectic here this afternoon at the Serena booth (#418) where we are showcasing the latest version of ChangeMan SSM to the nearly 1,000 attendees. The intersection of ITIL and DevOps is an interesting one, and a topic that we have previously discussed. We are excited to announce that Serena’s xChange15 will be from Sunday March 22nd until Wednesday March 25th 2015.
No one knows better than the army of Change and Release Managers that guard the mainframe environment, just how risky it is to change anything on the mainframe.
It is with great pleasure that we announce the release of Serena Dimensions CM 14, which is without a doubt the most innovative and powerful release of our premier software change and configuration management (SCCM) product ever. Resolving the growing complexity of application development has been a common theme as we engineered this new release in partnership with 150 current customers that participated in our Preview,It is with great pleasure that we announce the release of Serena Dimensions CM 14, which is without a doubt the most innovative and powerful release of our premier software change and configuration management (SCCM) product ever. Modernizing the application development and delivery lifecycle is top of mind for many organizations as they seek ways to meet the increasing demands for new applications and services.
Welcome to part two of our blog series on change visualization and Peer Reviews (Click here to read part one).
With a focus on the developer experience in Dimensions CM 14, Serena believes that Peer Reviews can unlock the potential of team members to share their learning and encourage teamwork, withoutWelcome to part two of our blog series on change visualization and Peer Reviews (Click here to read part one). Two of the most highly anticipated areas of new development for Dimensions CM 14 are change visualization and peer reviews. Traditionally, Serena has excelled at providing control and insight into theTwo of the most highly anticipated areas of new development for Dimensions CM 14 are change visualization and peer reviews. I’m often asked by customers how they can best modernize their software development practices.
A week after xChange13 wrapped up I followed up with track owners and asked what their top 5 moments were from xChange13.  Some I could have guessed, others were more surprising. Some of the contents of this seventh volume of BSI Archival History, taking the form here of occasional papers, were prepared originally as talks for annual dinners of The Five Orange Pips, who provided a suitable audience for historical discoveries for which the world was not prepared, or at any rate not yet complete to my satisfaction.
This was particularly true of chapter four of this volume a€” for my money, the most interesting discovery about the BSIa€™s beginnings in some time. That meant doing it in a scant two months, over the holiday season, if it were to appear upon the January weekend.
This volumea€™s title, a quotation from the chapter of The Valley of Fear entitled a€?Lodge 341, Vermissa,a€? seems appropriate to me for many reasons. I hope readers will enjoy these papers, and perhaps find them useful to research of their own as I continue with mine. As always, I owe thanks to many people and institutions for assistance and support in researching the contents of this collection, and helping me to prepare them for publication in two hurried months.
Ray Betzner, Peter Blau, Steve Doyle, George Fletcher, Andy Fusco, Tim Johnson, Jerry Margolin, George McCormack, Julie McKuras, David Musto, Steve Rothman, Philip Shreffler, Paul Singleton, Dan Stashower, Bill Vande Water, and David Weiss helped provide information and materials for this book, and I appreciate their time, knowledge, efforts and generosity. Many libraries were also sources of information and primary source materials: The Library of Congress, the Free Library of Philadelphia, the New York Public Library, the Pentagon Library, the library of the Century Assoc-iation of New York, the University of Minnesota Librarya€™s Sherlock Holmes Collections, and the libraries of Georgetown and Yale Universities. The public records office of Bethel, Conn., and the registrara€™s office of New York University provided valuable, if confounding, data about Edgar W.
Finally, my thanks to Sigerson and The Pips for their attention, encourage-ment, and discretion over the ten years that some chapters in this volume have been in making their public appearance. Toasts were important from the very start of Baker Street Irregularity, even before there was a BSI. Elmer Davisa€™s Constitution & Buy Laws for the BSI, as noted, were published in Christopher Morleya€™s a€?Bowling Greena€? column in the Saturday Review of Literature of February 17, 1934.
First, in Buy Law 1, after the words a€?an annual meeting shall be held on January 6th,a€? the words or thereabouts had been inserted.
As for the term a€?Conanical,a€? this change was actually introduced at the 1940 BSI dinner, the one annual dinner in history attended by a Conan Doyle, to wit Denis.


A few other changes in the 1944 Profile by Gaslight version of the Constitution & Buy-Laws were editorial, such as adding the words a€?of Literaturea€? to a€?Saturday Reviewa€? in Qualification B of Buy Law 3. More striking yet, the possibility of women in the BSI was quietly struck from this new appearance of the Buy Laws. Seventeen thousand copies of Profile by Gaslight had been sold between 1944 and 1948, bringing public attention like never before to Sherlockiana and the BSI. The Constitution & Buy-Laws have been reprinted here and there at other times since then, usually muddling the matter further.
In 1998 newly installed BSI management produced a fourth official version of the Constitution & Buy Laws, in a leaflet prepared by Ray Betzner (a€?The Agony Column,a€? 1987) for members of the public requesting information about the BSI.
Restoration of a€?published in the Saturday Review of January 27th, 1934a€? (Betzner said a€?Saturday Review of Literature,a€? which is not as Elmer Davis wrote it, but oh well) still leaves us in violation of our Constitution & Buy Laws, for the toasts drunk at the official annual dinner are NOT those published in the Saturday Review on that date. The toasts missing from BSI annual dinners have, as much as the others, a€?their own overtones for all genuine Sherlockians,a€? as Christopher Morley put it in the Book of Genesis.
The query about his identify was a€” as Bill Hall will tell you a€” the original, first, quickie, abbreviated examination for eligibility to membership in the pre-natal Baker Street club. 1 See Steven Rothmana€™s compendium of Sherlockian Morleyana, The Standard Doyle Company (Fordham University Press, 1990), pp. 4 See the dinner photograph in a€?Entertainment and Fantasya€?: The 1940 BSI Dinner, 1998a€™s BSJ Christmas Annual, pp.
5 More than a few correct solutions to the Sherlock Holmes Crossword, appearing in Morleya€™s column in the Saturday Review of Literature on May 19, 1934, as a membership exam for the BSI, had come from women. 6 Since that remark calls for explanation: the sole deficiency of Shrefflera€™s book was the absence of chronology as a vital Irregular discipline. The VUG was treated to an exceptional upgrade story that engaged the free Upgrade Lab to advance their planning and readiness, and worked collaboratively withWhat a terrific first meeting of the quarterly Dimensions CM Virtual User Group (VUG). With over 400 customer requested ideas implemented and groundbreaking innovations in cross-platform SDLC support, this release makes managing software development, from idea to deployment more streamlined, more automated and more reliable than ever. Agility and accelerated application delivery is required but companies struggle to deliver mainframe changes at the pace that the businessThe best just got better. Enterprises need toToday Serena is announcing ChangeMan ZMF v8, a major update to our flagship mainframe SCCM solution. It is rapidly expanding and supporting other environments including cloud, mobile devices, embedded devices, BYOD and devices in the car and home. Our ChangeMan SSM technology is designed to be the SysProg’s best friend and unswerving ally.
And she was right: getting the online store back online was the most important thing for the business.
It was very quiet competing against a very full and interesting agenda in the general sessions. We had one customer, who had been working as a ChangeMan ZMF Administrator for over 20 years, come by with his intern, a young college graduate who was being trained to take over from him when he retires. Response has been great and a number of Systems Programmers have taken advantage of the special offer of trying ChangeMan SSM for free for 90-days. This topic is getting more and more air play as we see enterprises adopting DevOps practices like Continuous Delivery and Infrastructure as Code. There I was able to see the latest version of Dimensions CM demonstrated by Don Irvine, Senior Director of the Dimensions Development Team. We are bringing xChange back to the east coast and will be in the wonderful Washington D.C.
The bi-annual event is the place to be to learn about the trends and tricks for developing modern applications on the mainframe. And no one knows better than they just how business threatening it is not to keep pace with the market and customer needs. With speed and business alignment remaining the top app dev priorities in 2014 (see my blog post on this topic), we see a re-emergence in the importance of application change and configuration management, the adoption of modern development practices, and theModernizing the application development and delivery lifecycle is top of mind for many organizations as they seek ways to meet the increasing demands for new applications and services. We’ll look at how peer reviews will help developers gain confidence in the release readiness of their work and be empowered to share best practices between peers. Taken as individual new capability areas, these features represent a massive stride forward for our flagship SCCM solution.  And when combined together, they will redefine the way Dimensions CM users think about parallel development and agile practices.
After all, many organizations are under increasing pressure to respond to their business or customer needs faster, while delivering with higher quality to on-premise, virtualized and increasing cloudI’m often asked by customers how they can best modernize their software development practices.
Top of the list was the reception that the Dimensions CMA week after xChange13 wrapped up I followed up with track owners and asked what their top 5 moments were from xChange13.  Some I could have guessed, others were more surprising. As the foreword below states, a breakthrough in regard to the chapter entitled a€?The Friendly Sons of St. It was broached to the Pips in 2001, but the smoking gun did not come to light until the final days of last October. It has been a rush; and for any betraying signs of that which escaped notice to survive in this volume, my apologies. Conan Doyle, the founder of our feast, shed new light upon the schemes of the BSIa€™s hated rival on the Surrey shore, his badly-sprung offspring Adrian Conan Doyle.
I have left more or less untouched a personal aspect that was part of papers composed originally for the edification of The Pips, regarding the tribulations, triumphs, and stalemates of historical re-search. I benefited es-pecially from knowing the late Miriam a€?Deea€? Alexander and the late Ronald Mansbridge, to whom this volume is dedicated.
They were reprinted unofficially in Anthony Bouchera€™s novel The Case of the Baker Street Irregulars in 1940, and then in January 1944 as one of Vincent Starretta€™s extremely rare a€?Sherlockianaa€? leaflets from the hand-press of his friend Edwin B.
At the Pentagon where I spent many years, public statements are subjected to security review before release, and changes may be made for reasons of accuracy or of policy. A glance at Smitha€™s minutes for the 1944 BSI annual dinner, a few months before publication of this version of the Buy Laws, shows that these were the toasts drunk on that occasion.2 And no doubt it was also to spare readers the need to look up the old reference. It arises, you will recall, in Qualification A of Buy Law 3, about special meetings of the BSI. Whata€™s more, the one to Colonel Sebastian Moran a€” decorated soldier, intrepid big-game hunter, superlative exec to the Napoleon of Crime, and high-tech assassin, in short the sort of man whose abilities are appreciated where I used to work a€” did reflect a very special role in the making of Baker Street Irregularity. When, in the course of luncheon at Christ Cellaa€™s or elsewhere, some acquaintance would hear about the Sherlock Holmes society and ask how to get in, he would be asked a€?Who was the Second Most Dangerous Man in London?a€? If he could answer that one, he might get asked others if anybody present wanted to ask them.
I move the restoration of the original and true text to all future official appearances of the BSIa€™s Constitution & Buy Laws, and also restoration of the missing Constitutional Toasts to the official annual dinners in January. They were named as solvers in subsequent issues, and one or two were even cozened by Morley, but none of them were admitted to the BSI. He omitted same because he was unaware, he told me, of any treatment of suitable length demonstrating the art and science of canonical chronologinalysis.
Gathering all the code in one place is seen as the next logical set of distributed data ripe for centralization and optimization.


All these environments need to be configured as a broader system tying into a business platform or application. After the event I sat down with him to ask him about the work his team had been doing on the performance of Dimensions 14.
With super-fast computers and high-speed networks why is it still important to optimize forTwo weeks ago I had the good fortune to be at the Serena Customer Day in Frankfurt.
In this two-part blog, we’ll talk about Change Visualization first and then follow up with a look at Peer Reviews.
Vitus,a€? about what Elmer Davis based his BSI Constitution & Buy Laws upon, prompted me to put it together hastily for the BSIa€™s 75th anniversary, in large part out of past papers for Five Orange Pips dinners. Once that item was in hand (appropriately enough, the day of the Pipsa€™ dinner), I decided to put together this volume to mark the 75th anniversary of the Baker Street Irregulars. As others know, the way is generally long, usually difficult, often frus-trating, and occasionally bitter.
Frank Houdek and Tim Spencer of E Clampus Vitus kindly disclosed some secrets of their Lodge to me, and I hope are not compromised by this grateful acknowledgment.
The BSIa€™s Buy Laws have been amended many times over the years, usually unremarked by the membership (seen but not observed, Sherlock Holmes might say), and only one of those times seems to have had even a semblance of procedural legitimacy. Smitha€™s minutes of that night say: a€?The first order of business under the Constitution was the drinking of the canonical toasts. This was his first BSI dinner, and he was some distance down the table from its head.4 As his own minutes say, a€?Mr. The so-called deluxe edition of the book, whose 1500 copies more than sufficed to satisfy the market for it, contained a a€?Note on the Baker Street Irregularsa€? by Edgar W. Qualification A begins: a€?If said two [members] are of the opposite sexes, they shall use care in selecting the place of the meeting,a€? and so on.
Smith backing up what I am about to suggest, but my surmise is that the BSI heard from many people wishing to join after reading Profile by Gaslight, and that quite a few of them were women.5 And that reference to the opposite sex in the BSI was quietly eliminated from the next public appearance of the Buy Laws as a result. Baring-Gould (a€?The a€?Gloria Scott,a€™a€? 1952) gave a faulty version to the public in an introductory chapter to The Annotated Sherlock Holmes a€” unofficial, but broadcast very widely over the years that followed. It was an attractive product, that leaflet, and doubtless an improvement on the response to public inquiry under the previous rather testy regime. See chapter 6, a€?The Sherlock Holmes Crossword,a€? in Irregular Memories of the a€™Thirties. Everything is growing and becoming increasingly pervasive,The world of configuration management is no longer just about servers in the data center. There is a lot of innovation in this space and these solutions fit in nicely with In February, Infrastructure as Code takes center stage in Europe. It was dedicated a€?In memory of Dee Alexander and Ronald Mansbridge, two treasured correspondents who were there.a€? Miriam a€?Deea€? Alexander had been Edgar W. As we proceed, pray ask yourself at strategic intervals whether any of these amendments were for the better or not.
The first official publication occurred ten years after the original appearance of the Constitution & Buy Laws, in Edgar W. Revision of this Constitutional requirement was, however, adopted, viva voce, and amendment to the Constitution hereby imposed, in that it is required hereafter that the toast shall not be canonical but Conanical.a€?3 This was intended as a salute to that nighta€™s prickly visitor and his dear dead Daddy, for all the good it did subsequent relations between the BSI and the Conan Doyle Estate.
Watsona€™s Second Wife.a€? In short, half the Constitutionally mandated toasts were ignored at that dinner, the first in four years, and one of the toasts proposed was altered in meaning as well as wording. Qualification B alludes to said members being excused from the strictures of Qualification A if they are clients of the Personal Column of the Saturday Review. He seems to have taken his version of the Buy Laws from Vincent Starretta€™s new chapter about the BSI in the revised edition (University of Chicago Press, 1960) of The Private Life of Sherlock Holmes.
But by now you should not be surprised to hear that it perpetuated this irregular tradition of tampering with what should be Sacred Writ. Hence the membership of people like Don Marquis, Frank Henry, Bucky Fuller and other friends of Chris Morleya€™s who couldna€™t be annoyed with studying the Sacred Writings. Watsona€™s Secreta€? by none other than Christopher Morley, in his collection of essays Streamlines (Doubleday, Doran, 1936), so we live in hope of a second edition of Shrefflera€™s book, not only containing Morleya€™s essay but correcting the first editiona€™s faulty version of Elmer Davisa€™s Buy Laws. Smitha€™s second Irregular Secretary at GM Overseas Operations during 1949-49, and in her old age had a memory for detail about her boss, his family, and his Irregular friends that was remarkable.
Rich, editors emeritus extraordinaire, proofread it for me, but under the same pressure of time, and any errors that survive in this volume were made by me. Nicholas Utechin commissioned a€?The BSI at Seventya€? for the Sherlock Holmes Journal in 2003, and Roger Johnson, his successor as editor, urged its inclusion here. Morley always had a casual, not to say cavalier attitude toward these things, since he considered the BSI his personal property and plaything, to do with, or to do nothing with, as he pleased. This appearance referred to canonical toasts which shall be drunk, without identifying them in either Buy Law 1 or a footnote.
As a matter of fact, by God, I doubt like hell if Bill Hall could ever have passed a really probing quiz in those early days. I hope its revelations about the BSIa€™s beginnings and early years will compensate for its faults.
First, the four toasts previously provided by footnote in Profile by Gaslight were now moved, with undue and illegitimate formality, into the body of Buy Law 1. Then Baring-Goulda€™s version of Buy Law 3 split the difference between the 1944 and 1948 official appearances by retaining Qualification A but omitting Qualification B. His defense, when threatened with inquiry, was to roar (and I use the word deliberately a€” ROAR), a€?Dona€™t put me to the question!a€? Ask him and dare him, for me, to deny it.
Ronald Mansbridge (a€?A Case of Identity,a€? BSI) when he died in September 2004 was closing in on his 101th birthday which would have occurred on November 11th that year. Central Intelligence Agency, in my experience the one unfailingly reliable part of that peculiar institution.
And even if so, it is the only change to the Buy Laws we shall consider of which that could possibly be said.
Seventeen years after Baring-Gould, Philip Shreffler (a€?Jefferson Hope,a€? 1974), in his otherwise near-perfect anthology The Baker Street Reader (Greenwood Press, 1984),6 unwittingly passed along this faulty Starrett version of the Buy Laws to another generation of readers. Starrett remarked in 1960 that a€?our constitution and buy laws, written by Elmer Davis, is a unique document that readers may care to see in full,a€? but that has long been a damn sight harder than it ought to be.
At the time of his death Ronald was the sole living survivor of the last BSI annual dinner at Christ Cellaa€™s old speakeasy in 1936, and the first Murray Hill Hotel dinner in 1940.



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