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Establish service excellence as a natural extension of your business culture by equipping your team with the essential service, customer care and relationship building skills necessary, to solidify positive client interactions & relationships. This Strategic Business Presentation Skills Course will elevate the delegate's personal and business success by refining their current approach to presentation preparation.
Maximise your team’s interpersonal communication impact and ensure individual and business success! Our 30 year track record as a recognised leader in delivering immediate results through top quality, highly practical Business Presentation, Communication, Customer Service and Sales Skills Training courses and programmes speaks for itself – see what our satisfied clients have to say!
Our skilled Strategic Planning Facilitator will guide your team in creating a fresh, relevant and competitive Business Strategy and Business Improvement Action Plan!
As a popular conference & motivational speaker, Beth-Ann Galvin delivers practical insights into the critical issues that influence business success. Our proven business skills training is led by our highly professional hand-picked team of highly skilled trainers. Outstanding Communication Skills is a short online course that will provide you with the skills and knowledge for effectively communicate using communication skills and also addresses communication difficulties.  The course covers verbal and non-verbal communication and also written and electronic communication.
This course is delivered completely ONLINE via our elearning system, with printed materials available for purchase (optional and subject to availability). The Communication Skills Training Materials offered by Skills Converged focuses on core concepts vital to successful communication such as Styles of Communication, Effective Listening and Questioning Skills, Assertiveness, Empathy and more.
What are the 4 orientations in effective communication and how does each person’s style impact their communication with you?
What are the differences between open and closed questions and how can you take advantage of each?


When should you use first person sentences when communicating with others and when should you use second person? What are the differences between open and closed body gestures and how do they impact your communication with others? Communication is successful when a message has been sent and received without much distortion. In addition to embracing principles of successful communication, this course contains a variety of effective exercises and group activities which have been proven to encourage learning ability and help increase information retention. Here at Skills Converged, we respect and value each trainer’s personal choice on highlighting different aspects of Communication Skills and therefore as with all the other courses on offer from Skills Converged, trainers have unlimited rights to customise, edit or modify the content.
Once payment has been processed, you will receive instructions by email and will be given links to the download pages. Skills Converged is a unique company that provides professionally designed fully-customisable training course materials based on the latest research in learning & development. We can also provide this training course for your staff or your organisation anywhere in the UK. Her motivational talk topics include; How to Deliver High-Impact Business Presentations, Personal Image and Branding, Selling Skills Success and Customer Service Excellence! We offer tailored skills workshops at venues convenient to your team throughout South Africa and Africa. Mastering the art of communication increases our chances of success in both professional and personal lives. This group could include anyone from newly employed floor worker to managers, executives and team leaders.


This exercise is really powerful in getting the message across about questioning techniques while at the same time it is quite entertaining.
Messages conveyed badly by the sender or misinterpreted by the receiver prevent ideas and thoughts to be expressed correctly and cause much confusion and misunderstandings.
By focusing on subjects such as body language, listening techniques, effective questioning, self-analysis and empathy, delegates gain a better understanding of how to have an effective communication with others and improve thier relationships. The specific design on the course also enables trainers to use slides, handouts and exercises in combinations with their own materials. Courses are designed with attention to detail both on content and style so that you can deliver unique state-of-the-art courses to your clients and get maximum results.
Download our training resources and extend your portfolio to meet market demand and deliver state-of-the-art interactive training courses.
Any performance improvement here will directly lead to benefits for your team, your job and your personal life. The course contains various optional content that you can use to tailor the course based on your delegates' needs.



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