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Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Communication Skills Overview•Effective communication skills are acritical element in your career andpersonal lives.•We all must use a variety ofcommunication techniques to bothunderstand and be understood. What is Communication?COMMUNICATION IS THE ART OF TRANSMITTINGINFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON TOANOTHER. This is a€?Developing Your Personal Communication Skillsa€?, section 12.6 from the book Management Principles (v.
This content was accessible as of December 29, 2012, and it was downloaded then by Andy Schmitz in an effort to preserve the availability of this book. PDF copies of this book were generated using Prince, a great tool for making PDFs out of HTML and CSS.
For more information on the source of this book, or why it is available for free, please see the project's home page.
DonorsChoose.org helps people like you help teachers fund their classroom projects, from art supplies to books to calculators. By being sensitive to the errors outlined in this chapter and adopting active listening skills, you may increase your communication effectiveness, increasing your ability to carry out the managerial functions of planning, organizing, leading, and controlling.


Communication freezers put an end to effective communication by making the Receiver feel judged or defensive. By practicing the skills associated with active listening, you can become more effective in your personal and professional relationships. Some companies have MySpace pages where employees can mingle and share ideas and information. What advice would you give to someone who is going to become a first time manager in terms of communication? See the license for more details, but that basically means you can share this book as long as you credit the author (but see below), don't make money from it, and do make it available to everyone else under the same terms.
However, the publisher has asked for the customary Creative Commons attribution to the original publisher, authors, title, and book URI to be removed. The following are additional tools for helping you increase your communication effectiveness.
Ask yourself this question at different points during the communication to keep the information flow on track.
Typical communication stoppers include critizing, blaming, ordering, judging, or shaming the other person.


You may also download a PDF copy of this book (15 MB) or just this chapter (933 KB), suitable for printing or most e-readers, or a .zip file containing this book's HTML files (for use in a web browser offline). Ita€™s tempting to multitask when you and the Sender are in different places, but doing that is counterproductive. Potential employers have begun searching the Web as part of background checking and you should be aware of whata€™s out there about you. Finally, be aware of the types of remarks that freeze communication and try not to use them. Listening with only half your brain increases the chances that youa€™ll have questions later, requiring more of the Speakera€™s time.



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