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Getting all your staff using the system correctly to track all customer contact, leads, opportunities, and customer feedback is critical to your success with Salesforce. Whether on-site or on-line Xenogenix can train your end-users so that they fully understand the system and have the confidence and ability to apply that knowledge to maximum effect.
We can provide tailored training to your internal System Administrator based on your system configuration so that they can apply best practices to enhance the system's usability in accordance with your business process. Since our training is always customised to your needs, you can be sure that by the end of the training your System Administrator will know exactly what changes they need to make and how to make them, end-users will know how to most efficiently use the system and you get the management information you can rely on to make key decisions and drive your business forward.

We can instruct your users on the standard, advanced and customised features you are using in your Edition of Salesforce. On the smartest working practices which should be applied and that are relevant to your business processes. Exercise centred learning so end-users become consciously competent on how the features really work in practice.
We can coach your staff to overcome resistance to change and different working practices so they become skilled and proficient at using the system.

Prior to the training we create an electronic model of your business processes which invariably helps you identify broken processes or ones that need to change. We prepare scenarios that relate to the way you conduct your business and get your staff to learn by doing what you want them to do.

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