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It is of paramount importance that individuals feel safe and secure in their working environment. KISS Training conflict resolution training has been developed to assist the professionals and the front line staff to deal effectively with incidents of potential violence or aggression. This belief may take us into situations where we are vulnerable walking down a road close to our own home, crossing a deserted heath, or visiting a housing estate. We provide training for groups of staff at your premises or for individuals on one of our open courses. Conflict Management Training – Conflict in the workplace is one of the most commonly reported workplace issues, badly handled – challenging behaviour from colleagues can lead to a significant loss in productivity for the organisation and stress for all concerned. Breakaway Skills Training – Designed for delivery to staff working in care homes, or in other high risk roles where the risk of physical assault is a possibility.
Brooks Jordan offers a wide range of both accredited and non-accredited courses, and we’ll help you decide which is the best fit for your needs.  Use the navigation above to find the course that’s closest to what you’re looking for, and then call us on 01623 407 793, or email us here. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising.
The TA toolset is powerful knowledge for trainers, consultants and coaches who optimise human performance.
The TA101 course was extremely helpful in identifying all the different aspects of communication, especially the ego states from which we communicate.

Without hesitation, I can heartily recommend this course for people who want to improve their understanding of themselves and their relationships with others, in either professional or personal contexts. After doing this course, you will wonder how you ever got through life without understanding these powerful concepts. The best parts of the course were relating TA to organisations and personal situations, making it relevant to now. Great knowledge and insights to help moving into more healthy, authentic (real) interactions with others.
This is not only because violent behaviour against staff affects them personally, but also because it indirectly affects the standard of customer care and in the business. The training will enable staff to recognise the warning signs of potentially violent situations and to take steps to prevent them from escalating.
It is this belief of ‘self security state,’ which was held by those who have been subject to violence, and even murder.
Delivered by an expert in Data Protection law this course can be provided as a short course (half day) for staff or as a more detailed programme for managers (one day). Being aware of what you say and how you say it is an important skill to have so that communication is always clear and allows for more authentic living. She is knowledgeable, enthusiastic and her teaching and practice is based on working in organisations and years of study.

I loved Anne’s training style and delivery.  Also she did a wonderful job of ‘very nicely’ controlling a group of very talkative people, without ever making any of them feel like they were not thoroughly valued.
The course equips participants with invaluable Communication, collaborative and creative solution methods, which are vital for effective dispute resolution. But should remark on some general things, The web site style is wonderful, the articles is really excellent D. The “I’m OK, You’re OK” window on the world is something I will definitely remind myself of daily in the workplace and outside of it- Thanks Anne for an enlightening two days! Her values and ethics mean you can trust her to do the best by you and the outcome you are wanting to achieve.
All Skills and strategies taught are applicable in both personal and professional relationships. Thank you Anne and I look forward to completing further TA training with you in the future.

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conflict resolution training package

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