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Certificate of Customer Service and Relationship Management an online professional development program that will provide you with the skills and knowledge to use sales techniques and encompasses the key direct selling skills from the initial approach by the customer or service provider to closing the sale.
This course is delivered completely ONLINE via our elearning system, with printed materials available for purchase (optional and subject to availability). Delivering Customer Focused Service is an interactive customer service online skill builder allows for the analyzing of the skills and strategies used every day on the job, to identify techniques performed well, and develop ways to do even better. Identify the professional characteristics you already exhibit on a regular basis, and the professional characteristics you need to develop or improve. Describe the essential communication skills of listening, questioning, verifying, and explaining.


Effectively perform the four steps of the customer service process and know the essential communication skills in each of the four steps of the customer service process.
If you wish to try this course then register for a demo by clicking the 'interactive demo' button.
Understand the importance and benefits of having excellent patient customer service skills.
Understand how body language and listening play an essential role in providing good customer service. This safeguarding vulnerable adults (SOVA) course is designed to help people increase their knowledge, identify signs of potential abuse and understand what to do with any concerns.


This Data Protection training course is designed to help businesses and individuals understand the importance of their strict compliance with the Data Protection Act 1998. During this training, you will learn the guidelines for delivering customer focused service including understanding your role as a professional, the essential skills of communication – listening, questioning, verifying, explaining, and a four-step customer service model. You will be given the option to purchase and continue with your course at the end of your demo!



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