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Customer Service Phone Skills uses multiple highly interactive exercises, enabling participants to practice skills which apply to their work environment.
A behavioral instrument is used in the class to determine the representative's primary and secondary behavioral styles when interacting with their customers. Redefined their perception of customer service, customer expectations, and how it translates in a telephone conversation. This negates the sales training effect of salespeople sounding as if they have been on a sales course!
I will accompany the sales person on live sales calls to evaluate the sales persons approach and also to understand the customers buying reasons. Our customer service training is delivered as a bespoke training package - designed to suit your business, your customers and your customer service people. All organisations benefit from high customer service levels, better customer service equates to better customer satisfaction which in turn equates to repeat business and increased business through word of mouth (including social media) recommendations.

You can employ a marketing or a content management agency to generate and supply all your social media. Make good use of professionally generated press releases within your website and social media, but good social engagement will come from genuine interaction between the public and someone knowledgeable within your business.
Also see our cus­tomer ser­vice courses for tech­ni­cal sup­port and field ser­vice representatives.
If you want your cus­tomer ser­vice rep­re­sen­ta­tives to pro­vide a world-class expe­ri­ence, then Get­ting to the Heart of Cus­tomer Ser­vice™ is the answer you’ve been look­ing for. Hun­dreds of com­pa­nies have proven that our cus­tomer ser­vice train­ing gen­er­ates mea­sur­able busi­ness results. The focus of this class is to develop an understanding of what constitutes quality customer service and the correct way to provide these services over the telephone.
From there I will produce a suitable sales approach and mentor the sales person in adopting and developing to suit their own style.

They’ll reward com­pa­nies that pro­vide it by remain­ing loyal, and they’ll take their busi­ness else­where if ser­vice skills of your staff are mediocre. This train­ing pro­gram teaches your employ­ees all the skills they need to com­mu­ni­cate pos­i­tively and pro­fes­sion­ally with customers—both inter­nal and exter­nal.
However the heavy lifting is in the initial correct identification of both positive and negative keywords and the development of suitable campaigns and ads. They’ll leave the train­ing feel­ing upbeat, moti­vated, and ready to deliver the level of world-class ser­vice cus­tomers expect today!
Those that invest in their employ­ees’ suc­cess see the quick return on invest­ment that cus­tomer ser­vice skills train­ing provides.

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