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Assignment 1 P1 Explain the role of effective communication and interpersonal interaction in a health and social care context Effective communication is a conversation in which no one gets confused by the other person's meaning. Different cultures have different behaviors with respect and the space between people who are talking. For example, smiling is a powerful signal that transmits happiness, friendliness, warmth, and liking. There are many stressors that can continue long after the individual died such as financial problem and psychological suffering that the family as well as the professional team has to bear.
The first thing you need to do to ensure effective communication is to use reflection (key words).
After this has been done the message should have received effectively , hopefully after this the individual should be able to understand the message that has just been sent, which shows the communication cycle working effectively. Looking at preferences of individuals Looking at the preferences of the ways the client prefers to communicate is a good strategy in helping over come communication barriers, this helps in seeing what the client needs, and how this can be provided, this is also a good way of organise and interpreter or someone to sign between client and professional if this is how the client prefers to communicated. Awareness of non-verbal communication Making professionals aware of their non-verbal communication is a good way of overcoming barriers and the professional can ensure the proximity between them and client is a good distance but not too far away, and being aware of this is a good a lot of the way be communicate comes from body language and facial expression and professionals who are aware of this can improve their practice and the emotional needs of clients.
Knowing and understanding rights and responsibilities will make relationship with health and social care workers at Peacehaven a mutually valuable one. The care plan is to help people, rather than help the GP and other healthcare workers that look after them. For example, in a school a teacher may misunderstand, what a student said and mark the answer as wrong when it was right just said with colloquialisms that the teacher did not understand.
However this can also be seen as a positive factor in communication as you can slowly to start to overcome the negative barriers which would stop individuals communicating with each other, by being able to effective communicate with each other .
A negative side to this is that a professional may not have time to find someone to interpret or sign between client and individual, or there3 may not be enough time to see what the client prefer before the first time they meet or it may be in a doctor this may not have enough time or the interpreter isn't working that day, there also the professional may not know sign language.
According to A Dictionary of Media and Communication in Economics & Business, Chandler, D.
These feelings are crucial to understanding their illnesses and to establish a trusting relationship with a health care worker. Bringing nonverbal communication to the conscious level is the first step to bringing effective communication into the conversation. Active listening is also another form of being an effective communicator as it allows you to increase your understanding of that person's thoughts and feelings. Eye contact and facial expressions is also a form of being an effective communicator as this shows understanding and interest in what the other person is saying.
Victoria Darragh is an award winning Executive Assistant with over 10 years' experience working in the public, not-for-profit and corporate sectors. A Fellow member of the Association of Personal Assistants as well as a member of the Institute of Professional Administrators, EUMA and the Global PA Network, Victoria regularly presents at conferences and companies across the UK and Ireland, Europe and internationally.
Victoria recently won an award at the Mayfair PA Awards for 'Outstanding Contribution to the PA Profession' and has a wealth of experience in creating internal and external PA networks and  working with top companies in the UK helping them to achieve this.
Victoria is extremely passionate about the role of the PA and actively encourages it as a truly fantastic career choice. Lucy Brazier is CEO of Marcham Publishing, specialist publishers of Executive Secretary and The VA Magazine - global training magazines dedicated to the professional development needs of senior and aspiring administrative professionals. As editor of the magazines, Lucy works with some of the best trainers of Executive Assistants in the world to deliver the most up to date and current training in the market.
Lucy runs a LinkedIn group for assistants which currently has over 11,500 international members who share information, network and learn. A sought after trainer in her own right, Lucy regularly speaks at and chairs conferences & webinars all over the world.
She collaborates with trainers including Susie Barron-Stubley, Sue France, Julie Perrine, Melba Duncan, Dewoun Hayes, Eth Lloyd, Dr. Outside of work Nicky enjoys all aspects of the Barcelona sunshine but when it gets slightly too hot you can find her at the cinema or in the shops. She has worked as a Legal PA for the past 15 years in a variety of Entertainment companies including Sony Music (PA to Director of Business Affairs), MTV Networks Europe (PA to SVP Business Affairs) and the BBC (PA to Head of Independent Drama). Alison took a year-long career sabbatical in 2006 to live and work in Oslo, Norway as an English teacher and in her spare time is writing her first novel. Katie’s role working for Jacqueline is quite extensive and has grown in recent years to include people management, business project management and also the leadership of the (small but mighty!) Ann Summers internal PA network.
Laura began her career in marketing, and was lucky enough to work on a number of Britain's best loved brands, including Wall's Ice Cream, Flora margarine and everyone's favourite spicy snack- Peperami!
Her active involvement on a range of company-wide initiatives earned her the promotion of EA to the CEO. Having worked in various administrative roles for 11 years and being raised in a family run guest house, Sherien brings a wealth of knowledge and adaptable skills to the PA role.
Sherien is an award winning PA whose achievements include being awarded PA Newcomer of the Year.
Allan has built a network of very talented and successful partnerships across Europe, along with running his own consulting & coaching business in the last 10 years, with Innermetrix being at the forefront of this Journey.
A dynamic Training & Development Consulting specialist with extensive Management experience working with leading bluechip Companies. Ability to communicate effectively at all levels of an organisation has been pivotal to success. Gilly gained practical management experience in finance, sales, marketing and training in a variety of roles at Midland Bank, Mars Confectionery and Kettle Foods. A lively, approachable and impactful presentation style makes Gilly a popular and sought after speaker.
Mel Sherwood is a pitch and presentation specialist who prepares ambitious entrepreneurs and business professionals to take centre stage, embrace the spotlight and present with more confidence, credibility and conviction. Few people understand the importance of looking after high-profile figures than Joan Serafini.


Strategies to try and overcome this barrier may include getting a translator and to try and use gesticulation to try and help with words that they could understand. Sign up to view the whole essay and download the PDF for anytime access on your computer, tablet or smartphone. Trying to overcome a language barrier can be tough as some of these strategies could put a negative influence on the communication and interaction as they could give you the wrong information or not the right information when you need it due to misunderstanding communication , this could also be due to not understanding the same communication as the individual which can be caused by a number of reasons such as accent or foreign language which could take you longer to try and understand what you need to say it and how to say it in order to perform effective communication so that the right message is being put across. These theories work well within the health and social care setting when the careers are able to understand how they work and being able to use effective communication.
Leaning forward to Majella which shows that I was interested and concerned about what she had to say 2.
A negative side to this is that not all professionals have time to learn about this and also a lot of the time our emotions, facial expressions and body language is sub-conscious and not controlled. Conclusion In conclusion reviewing the different ways of overcoming communication barriers, there can be good and bad points to all the different ways and by using different method of each individual situation, the barriers can be overcome effectively and efficiently.
Communication that's does not involve speech occurs continuously and provides important clues to feelings and emotions. Being an effective communicator requires the person to be open minded in respecting other people's thoughts and opinions in avoiding passing judgement on what that person is saying.
With access to the most forward thinking, passionate and knowledgeable trainers in the world as well as personally meeting and speaking to literally thousands of PAs over the last two years, Lucy’s knowledge of the market and what Assistants all over the world are facing on a day to day basis are second to none.
She also launched adminchat in January last year – a weekly free training session presented on Twitter and hosted by a different world class trainer every week. This year alone she will have delivered training in the US, Canada, South Africa, Moscow, Milan and of course the UK.
Monica Seeley, Marsha Egan and Bonnie Low Kramen as well as organisations including Pitman, OfficeTeam & Hays.
Lucy has previously worked as a Publishing Director for Wilmington PLC, and has managed a team based in Singapore, New York, Germany & London responsible for 13 magazines, 12 international conferences, awards, trade show attendance and marketing for EMAP.
Nicky blogs about her experiences and knowledge which has grown over the last decade working her way up from a Junior Administrator through to an Executive Assistant and Marketing Manager at a global events company.
Aspects of her PA roles have included drafting record deals for world-famous bands and working on the annual MTV Europe Music Awards. Within three months she had been promoted to PA to the Chairman, CEO and CFO, and in addition to her PA duties was appointed to a number of projects and forums.
As the most senior assistant in her company, Laura now manages her own assistant and works to expand and promote the roles of other PAs within ELEXON. Since winning she has really enjoyed presenting to PAs at numerous conferences and events in both the UK and internationally.
Sherien currently works as a PA to four directors, the Chief Executive and provides secretariat support to the Board of Trustees of a charity organisation. This has brought with it a vast amount of opportunities which she has taken full advantage of, networking and encouraging Scotland based PA’s to go for awards, connect with each other and share ideas. Certified Professional Behaviour Analyst, Professional Values analyst Attribute Index Analyst.
With a strong business background and interpersonal skills, Gilly is an enthusiastic and knowledgeable trainer and developer of people. With speeches full of helpful tips and practical suggestions that audiences love for their immediate benefits, Gilly’s approach is enjoyable, frank and very memorable. She is a multi-award winning speaker, trainer and coach and the founder of Grow Your Potential, which specialises in supporting individuals and organisations to design and deliver winning pitches and presentations. The first was providing technical support for physiology and neurosciences departments in further and higher education, across Edinburgh. For the first time in their history, Assistants are starting to get the recognition that they deserve as strategic business partners and not just as a support mechanism.
Wang has gained not only clinical experience but also different levels of administrative experience, from medical practice management to hospital and health care system to physician network.  He has strong interpersonal communication skill, understanding the major trends in healthcare and management care and is adaptable with strong collaborative management style and negotiation skills. I would like to meet government officials and investors for medical tourism investment and other healthcare related joint venture.
This student written piece of work is one of many that can be found in our AS and A Level Healthcare section.
M2 - Review Strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions The strategies used to overcome barriers when communicating in health and social care can have strengths and weakness, this assignment is going to look at how these methods can be successful or not. The language used in within this interaction is more controlled than informal communication.
Whilst communicating with the child I tried to use short sharp sentences and a clear, bright, friendly tone.
It can be a conversation in which two people both enjoy the conversation and learn something.
People with communication disabilities are at risk of not being able to communicate effectively with their health care professionals and this could have an impact directly on their health. Other companies worked for include The Times, The Independent, Centaur Communications and Glass's Guide. Nicky has experience working in a variety of industries including accountancy, banking, insurance and in the public sector. Laura is also a passionate member of several different PA organisations and is very proud to be a Board Director of the Association of Personal Assistants. Laura is always keen to connect with assistants that also share her love of the PA profession and she feels that the highlight of winning PA of the Year has been the opportunities it has provided to meet and learn from so many different PAs from around the world.
Previous to this Sherien worked in such roles as Secretary to a group of Consultants, Marketing Assistant for an Architect firm, Facilities Coordinator for a construction company and Purchase Ledger for NHS Legal department just to name a few.
In addition, Gilly has developed and grown Priority Management in Glasgow with year on year growth; her high standards and expectations throughout the business from administration to delivering training have resulted in a significant market presence. By introducing people to new working processes and by leveraging existing IT, productivity and performance improvements are immediate, tangible and measurable.


Her concept of an event management company seemed to fit in well as another arm of the organisation.The success has come from spotting the possibilities of business events and trips, to and from Scotland.
This involved designing and developing practical teaching materials at a time where technology was developing. We can make sure that we effectively communicate by using clear voice while talking , also make sure that our tone of voice is not too low for the person we are talking to not to be able to hear us or too high which will seem like we are shouting at the person we are talking to. Therefore if you smile frequently you will be perceived as more caring, friendly, warm and approachable. So in the future when dealing with different situations they would be able to use effective communication. If theories are not put into place when communicating with others in the health and social care setting this could cause a breakdown in communication Another role of the effective communicator is being empathetic as a conveying empathy is part of establishing and strengthening relationships with patients as patients talk to your they may express with or without words feelings they have not consciously acknowledged . Becoming more sensitive to nonverbal messages allows you to both 'read the patient' more effectively and to send messages of your own.
She has worked for a number of high profile organisations and Executives in both London and Barcelona.
Sherien realised that she wanted to be a PA early on in her career but knew she had a long way to go before being considered for such a role and natural progression in hand with determination and hard work would get her there. History of successful delivery of a wide range of training solutions within blue chip organisations. Gilly now has a first class team working with her to deliver the Priority Management programmes.
She has to organise possibly the most glamorous event ever to hit Scotland.She was the Scottish co-ordinator of the Braveheart film premiere in Stirling, liaising with BAFTA, 20th Century Fox and essential services, such as local police, to ensure the evening for the event went smoothly. She has worked on computer aided learning for both Medical and Veterinary graduates and developed interactive practical programmes using video technology. They celebrate and recognise the role and its importance while encouraging Assistants to take control of their personal development, and drive their own career agendas. Charter The purpose of the Patients' Charter is to explain both rights and responsibilities when using Peacehaven House. Examples of secondary cancer prevention include the use of the Pap smear to detect cervical cancer, mammography to detect breast cancer, or colonoscopy to detect and remove an early colon cancer. This means you are both able to develop your communication skills and abilities by communicating to each other.
Another barrier used to overcome barriers to effective communication is non-verbal communication. You need to pay attention to eye contact, facial expressions, posture, head position and movement such as shaking or nodding. Nicky plays an active part in the Assistant community and has written many articles for high level industry publications, presented at events, webinars and trade shows.
As well as several science qualifications she has the Training for Trainers Certificate and joined the Institute of Trainers in 1993. In his private practice, as well as large healthcare systems, like Basset Healthcare System and Kaiser Permanente, Dr.
All Rights Reserved.Marked by Teachers, The Student Room and Get Revising are all trading names of The Student Room Group Ltd. This is largely because care professionals tend to work in teams and in partnership with service users and their families. Since then she has gained a Certificate in Social Science, with a special interest in Scottish Politics, Equalities and Scottish Law.
The strategies that are going to be reviewed are: reflective listening, training of professionals, looking at the preferences of individuals, checking the setting, technological aids and the professional's awareness of non-verbal communication. Non verbal communication is a form of interpersonal interaction by gesticulating and eye movements.
In 2002 she became a Quality Scotland accredited EFQM assessor and a Fellow of the Royal Society for the encouragement of Arts, Manufacturers & Commerce (RSA).
Groups can also limit the effectiveness of communication if the group loses sight of its main goal or purpose, drifting into a pattern of ineffective activity that doesn't have a real benefit or outcome, people can also find it hard to speak and contribute effectively or to challenge aspects of the group's thinking or practices.
Wang has built a successful cardiac imaging center.  In past seven years, he has run his clinical practice, he has successful developed and tested his plaque target treatment model. Non verbal communication skills ( Body Language) improve relationships by helping to accurately read people's emotions they are feeling , creating trust and responding to non verbal clues to show that you understand notice and care what the patient is saying . This move was planned, having found she spent a great deal of time volunteering, training and developing youth organisations. In past 7 years, eighty percent of his patients have had plaque regression, the heart attack rate and stroke rate have dramatically reduced.
She worked for the National Bible Society for Scotland, developing teaching programmes for schools across Scotland – including remote rural communiites. This work involved high-tech computer simulations and often travelling back in time 2000 years, 3 times a day! New patients from China are being examined for cardiovascular diseases, Diabetes and early cancer detection. This company has expanded in 2007 and focuses on Training trainers and organisational development. For the last 7 years, Sheila has worked for the Scottish Council for Voluntary Organisations (SCVO), and now works part time for them assisting the sector access rural funding.



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effective interpersonal communication in healthcare



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