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BARRIERS TO LISTENING? Environmental ? Adverse conditions like hot weather? Semantic ? Speaker’s style of speaking & mannerisms. Essential Listening SkillsListen with your Eyes and Heart ? Attention on not only what is being said, but also the manner in which it is being said, should be noted ? Recognize that people communicate on many levels. Essential Listening SkillsAsk Questions ? To seek information and gather facts and rationale ? Be patient. Essential Listening SkillsListen to your Customer Point of View ? By understanding things from the customers point of view ? People dont buy what you wish to sell. Essential Listening SkillsListen with your Eyes? An authority on nonverbal language says that 55 percent of the message meaning is nonverbal, 38 percent is indicated by tone of voice, and only 7 percent is conveyed by the words used in a spoken message. Watch their facial expressions, eye contact, posture, hand and feet movements, body movement and placement, and appearance and passage as they walk toward you.


Ask questions to clarify the meaning of words and the feelings involved, or ask the speaker to enlarge on the statement. These are words which appear in the media that strike an emotional chord in the listener and interferes with attentive listening (e.g. If you are not hearing-impaired, hearing simply happens Listening: includes paying real attention and focusing with the intention of understanding and responding appropriately.
You will only be thinking about what you are going to say next instead of paying attention to what the other person is trying to say.2. People often find it difficult to speak up about matters or experiences that are very important or highly emotional for them.5. When emotions are high, there is a tendency to tune out the speaker, become defensive, or want to give advice. Listening requires concentration so that your brain processes meaning from words and sentences.


Put the speaker at ease: Relax, smile, look at the speaker and help that person feel free to talk. Pay attention to the nonverbal language of physical gestures, facial expressions, tone of voice, and body posture. You, as the listener, should not express your views until you have summarized the speakers message to his satisfaction.



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