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Poor communication in the workplace is rarely A problem, it’s nearly always THE problem. This course is for Team Leaders and Managers at all levels who want to examine how their every action and communication (or even lack of them) can have an effect on the behaviours and beliefs of their team. As with all Impellus open courses there is no role play and no-one is asked to stand at the front or demonstrate techniques.
This course can optionally be taken as one of the courses that contribute to an ILM Level 3 Award. Level 3 is for all managers and leaders who are (or aspire to be) managing people or teams.
Use clear goals, KPIs or performance targets in line with departmental requirements to engender buy-in and achievement, and use good feedback and appraisal skills to maintain performance.


Guests who would like to make reservations at The Beverly Hilton should contact The Beverly Hilton reservations desk directly by calling 1-310-274-7777.
Pepperdine's School of Law provides a superior legal education that aligns personal values with areas of interest, such as dispute resolution, religion, public interest, criminal, and entertainment law. Our management and leadership course modules combine with e-learning, in-house training courses and mobile learning to complete your management training program.
This course gives Managers essential strategies and skills to successfully deal with their teams, situations or difficult individuals.
It can be particularly useful for those who have to deal with difficult people or have a tendency to react negatively to certain situations. The material allows delegates to comfortably examine communications strategies and techniques for ensuring that they generate the behaviours they want from others.


They are all close to major routes and none is in a town centre so they are very easy to get to. Delegates typically have diverse experience from first-time team supervisors to much more experienced managers who have no formal training or qualification. Days purchased can be booked immediately or left on account until you’re ready to use them.
Thus two delegate days could be one person on a two-day training course or two separate one-day courses, or two people taking a one-day course either together or separately.



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