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Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Train staff to clean rooms in an efficient manner according to established standards or partner with external vendor to ensure staff is trained properly. Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendor. Prepare work schedules for HHM associates or provide vendor with anticipated occupancy to ensure proper staffing levels. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching,kneeling, bending. Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States. Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement. Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success.
All guest rooms are equipped with free high speed Internet access, data ports, dual line telephones, iron and iron board, hair dryer, in room coffee maker and three channels of HBO! As a member of the Hilton family of hotels, we proudly offer the HHonors guest rewards program with Points & Miles. The newly renovated SpringHill Suites by Marriott in historic Williamsburg, Virginia provides a sensible choice for travelers to Virginia's historic triangle of Colonial Williamsburg, Jamestown and Yorktown.
A designated person should analyze how changes on the worksite can affect equipment, processes, and materials for hazards and potential hazards. A Job Hazard Analysis is a technique that focuses on job tasks as a way to identify hazards before they occur. Employees play a key role in identifying, controlling, and reporting hazards that may occur or already exist in your workplace.
At the core of the OPERA enterprise solution is our premier property management software, the OPERA Property Management System (PMS).
Reservations OPERA Reservation features are integrated with other functionality such as profiles, cashiering and deposits.


Rate management The OPERA Property Management System offers an extensive set of features for setting and automatically controlling rates, for rate quotation, and for revenue forecasting and analysis to create the most comprehensive rate management system in the industry. Profiles OPERA’s property management software also provides profiles – complete demographic records for guests, business accounts, contacts, groups, agents and sources. Front Desk Arrivals and in-house guests are served using the Front Desk features of our property management software. Back Office interface Revenue transfers, market statistics transfers, daily statistics transfers, and city ledger transfers can be easily made from OPERA Property Management System to a back office system.
Rooms management OPERA Property Management System’s Rooms Management features handle all facets of room supervision including availability, housekeeping, maintenance and facility management. Cashiering Posting guest and passer-by charges (including taxes and other generates), making posting adjustments, managing advance deposits, settlements, checkout and folio printing are a few of the many activities handled by OPERA Cashiering. Accounts ReceivableAR is fully integrated with the OPERA Property Management System database and includes direct billing, invoicing, account aging, bill payments, reminder and statement generation, and account research. Commissions OPERA’s property management software also offers integrated features for calculating, processing and following up on travel agent and other types of commission payments, either by cheque or via EFT.
Fully configurable Choice of OPERA features, system behaviours and priorities, and system-wide defaults are controlled by the property. Global perspective OPERA Property Management System supports multi-currency and multi-language features to meet the requirements of global operations.
Hospitality System Interfaces OPERA PMS includes interfaces to hundreds of third-party hospitality systems including yield management, telephone and electronic switching, TV and video entertainment, key lock, restaurant POS, activities scheduling, minibar, and wake-up call systems.
OPERA Xpress OPERA Xpress offers a scaled-down edition of our property management systems for smaller properties or properties offering limited services. HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.
Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry. Whether traveling on business or pleasure, the hotel is equipped with all the latest conveniences to make you feel right at home in the Big Apple! Also included in your stay is our nationally famous hot breakfast bar and free local calls! Located in the heart of Colonial Williamsburg's historic district, this hotel offers nearby attractions including Busch Gardens, Water Country USA, Colonial Williamsburg, the College of William and Mary, Merchants Square Shopping District, Prime Outlets, the Williamsburg Winery, and The Pottery.
Ideally, after you identify uncontrolled hazards, you will take steps to eliminate or reduce them to an acceptable risk level.


All of the following should be reviewed to more specifically analyze how changes that affect safety occur on the worksite, except _____. All of the following are good reasons to conduct daily safety inspections on the worksite, except _____.
Designed to meet the varied requirements of any size hotel or hotel chain, OPERA PMS provides all the tools a hotel staff needs for doing their day-to-day jobs – handling reservations, checking guests in and out, assigning rooms and managing room inventory, accommodating the needs of in-house guests, and handling accounting and billing. This property management software module provides a complete set of features for creating and updating individual, group and business block reservations, including deposit handling, cancellations, confirmations, waitlisting, room blocking and sharing. OPERA’s Property Management Systems interface with OPERA Revenue Management Systems and other major yield management applications. Profiles include addresses, phone numbers, membership enrolments, stay and revenue details, guest preferences and additional data that make reservations handling and many other activities faster and more accurate. This module handles individual guests, groups and walk-ins, and has features for room blocking, managing guest messages and wake-up calls, and creating and following up on inter-department advisories, or traces. Cashiering accommodates multiple payment methods per reservation including cash, cheque, credit cards and direct bill. Reports can be customised for each hotel and new reports may be created as needed using OPERA’s built-in Report Writer.
User permissions determine which property management software features may be accessed by each user and user group.
Rates and revenues can be dynamically converted from the local currency to any other currency.
Based on the core OPERA property management software product, properties may choose the features they want from a menu of product options.
The property management software is configurable to each property’s specific requirements and operates in either single-property or multi-property mode, with all properties in a complex sharing a single database. In multi-property environments, guest charges can be cross-posted from any property in the hotel complex. The appropriate language for guest correspondence can be automatically determined by the guest’s profile language; country-specific address formats are supported.



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