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Anne, a consultant geriatrician and Honorary Clinical Associate Professor at the University of Glasgow, holds a portfolio post with the Scottish Government and Joint Improvement Team as clinical lead for Integrated Care. Anne is passionate about support and care that are citizen led, fully integrate health, social care, housing, community and voluntary sectors, and are co-designed and delivered with enterprise and academic partners.
Ranald is Chief Executive of Scottish Care, the representative body for private and voluntary Care Homes, Care at Home and Housing Support services in Scotland.
Ellen is currently the Associate Director, Professional Practice for the Royal College of Nursing, Scotland.
Niki Maclean joined the SPSO in August 2005, taking on the role of Director in 2010 where she has responsibility for operational delivery.
Prior to the SPSO, Niki worked as an HR professional, and has 12 years' experience within the fields of HR and organisation development across the public and private sectors including the teaching, health, legal and accountancy professions.
Jacqui Pentland is a Research Practitioner from the Firefly Research Team (led by Professor Kirsty Forsyth) at Queen Margaret University, Edinburgh. In 2013 Jacqui completed an MSc degree in Occupational Therapy based on her resilience research and recently gained a place on the Professional Doctorate course at QMU. Rosemary has worked within the Scottish Court for 40 plus years as both a technician and a manager. Claire has worked for Audit Scotland for ten years and is responsible for national audits of performance in primary and community care and housing. Lynn Williams moved to SCVO in May 2012 following almost three years lobbying to improve the lives of Scotland’s carers at The Princess Royal Trust for Carers.
Valerie works for Snook, an award-winning service design agency with offices in Glasgow and London. Sue has an extensive professional health background in nursing, midwifery and public health. She leads work to transform care and support for older people and people with Multimorbidity in Scotland, participates in the European Innovation Partnership on Active and Healthy Ageing and supports the implementation of the National Delivery Plan for Telehealth and Telecare.


Prior to coming to Scottish Care in 2007, Ranald had an extensive career in Social Work and Social Care across a range of settings. She is responsible for leading the professional arm of the RCN which includes managing and supporting the learning & development, knowledge and research and policy functions within RCN Scotland.
Her focus at the SPSO has been on continuously improving the efficiency and effectiveness of its service in order to support improvement within the many public services SPSO interacts with. The Firefly Research Team collaborate with service users, practitioners and managers from health, social care and the voluntary sector to deliver evidence into practice and generate evidence for practice. She holds a diploma in Management and Leadership from the Chartered Management Institute and was delighted to be a finalist at the NHS Allied Health Professional Advancing Healthcare Awards in 2013. Previously he was a consultant in old age psychiatry, national clinical lead for dementia with the Scottish Government and clinical advisor to the older people in acute care programme at Healthcare Improvement Scotland. She has been with the Office of Accountant of Court for the last 15 years - being involved in the management of the old Curatory cases prior to the implementation of the Adults with Incapacity (Scotland) Act 2000.
She has led on reviews of mental health, drugs and alcohol, the major pay contracts in the NHS, Community Health Partnerships and transport for health and social care. Previously, Lynn worked for Careers Scotland and Skills Development Scotland with a wide portfolio including equality, operational planning, and staff engagement in planning for service delivery. She is an experienced service designer who focuses mostly on co-designing health and social care services, improving both the experience of the citizen and the efficiency and effectiveness of the service delivery. During her career she has held a diverse range of posts from Head of Midwifery to leading on service redesign for cancer and palliative care services across hospital and community settings. She has held a number of posts including Development Manager, Healthcare Manager, Complaints and Quality Assurance Manager and Inspection Programme Manager North area, prior to being appointed to Depute Director of Inspection, Adult Services at the Care Inspectorate.
He completed his undergraduate degree at Stirling University and his professional training at Nottingham. She has been with the team at QMU since 2009, before which she worked as a community Occupational Therapist in Edinburgh.


Before joining Audit Scotland Claire worked in acute and primary care trusts in the North East of England and for the Audit Commission. Lynn is an unpaid carer and continues to work in her own time to raise the issues affecting carers across Scotland. She has a PhD in Healthcare Service Design and is motivated by creatively addressing the challenges associated with engaging patients and citizens in co-producing public services. She also worked in the Middle East in the 1980s, modernising maternity services in this area. He also has a Post Qualifying Award in Child Care Studies from Newcastle University and the Certificate in Social Services Management and Leadership from Robert Gordon’s. Prior to joining the RCN, Ellen was Head of Nursing for the Rehabilitation & Assessment Directorate in NHS Greater Glasgow and Clyde.
Jacqui is currently co-leading a research collaborative called Making it CLEAR- community living, enablement and resilience (MiC)’, alongside Professor Forsyth. As one of two Deputy Public Guardians, Rosemary manages one of the multi-functional teams, the guardianship account review team and the investigation team which investigates complaints received regarding possible financial abuse of incapable adults. The aim of MiC is to enable older people to live well within their communities by better understanding what supports them to remain resilient. Ranald is also involved in a range of Scottish Government planning groups for services for Older People.



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