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Our goal has always been to create a magazine that keeps pace with the rapidly changing training industry in Middle East, by providing you with new content regularly, educational resources and other initiatives. Whether you are a manager, or a leader, or an individual guiding and directing your team, one of the critical paths to business success is by adopting a coaching approach. According to eMarketer, around 92% of mobile Internet users in the Middle East have at least finished high school. Tell us your name and what you do Joan Kingsley, Consultant Clinical, Organizational Psychotherapist and author of The Fear-Free Organization: Vital Insights from Neuroscience to Transform your Business Culture.
This module covers all of the above areas by using a variety of interactive and practical exercises which prepare the participants for their ultimate presentation. Obviously this in-store staff’s training was not just inadequate in facts and figures, but pitiful in soft skills. So he has no clue, no sales tactics or behavioural skills on how to engage with a shopper through dialogue. So in such stores you may find shoppers coming in, taking a round with eyes glued to products on the shelves as though on an inspection, and walking out the exit door. That’s why it is very difficult to follow the Western model where discipline and review are inbuilt and cultural. Ivan Pavlov’s theory of classical conditioning founded in 1927, which is associative learning, can perhaps be applied here. In retail design, the shopper’s walk-through in an organised retail is a pre-determined planogram process. A simplistic example would be placing accessories such as cuff links and neckties, or cravat and blazer-pocket silk handkerchiefs next to formal wear shirts or suits. How should the sales attendant approach these different types of people with different personalities? On a recent US visit, my wife and I entered a large Wal-Mart store when it was quite crowded. What we felt heartened about is that the woman brought the electric cart on her own initiative. Another day at Wal-Mart I was looking for a video camera charger that I forgot to pack into my suitcase.
After two hours he called to apologize that they didn't have the charger I was looking for as they don't deal with this brand. I’ve clearly understood now how Walmart has grown to become a $407 billion within 30 years. The Expository Writing Program is staffed by full-time, non-tenure-track lecturers on continuing appointment.
If you are interested in teaching opportunities with the Expository Writing Program, please see our Employment page. Victoria Anderson (Senior Language Lecturer) holds a BFA in dance from The Juilliard School, an MFA in dance from the University of Washington, and an MA and Ph.D. Nat Bennett is the co-writer of the stage play Ham Lake and the movie Stuck Between Stations. Kimberly Bernhardt is a Senior Language Lecturer teaching Writing the Essay and International Writing Workshop I and II. Mark Braley is a Senior Language Lecturer in the Expository Writing Program and serves as the Writing Affiliate for Hayden Hall at New York University. Bruce Bromley is senior lecturer in expository writing and the winner of the 2006 Golden Dozen Award for teaching excellence.
Nicole Callihana€™s work has appeared in, among others, The L Magazine, PANK, Forklift, Ohio, Painted Bride Quarterly and as a Poem-a-Day selection from the Academy of American Poets. Katherine Carlson is a language lecturer in the Expository Writing Program at New York University, as well as a writer of fiction and short humor pieces. Michelle Dent is a Senior Lecturer in the Expository Writing Program and Faculty Fellow in Residence at the Broome Residential College. Elisabeth Fay specializes in transnational literature and cinema, with a focus on narratives of migration and diaspora. Angela Frattarola received her PhD in literature from NYU, and is a Senior Language Lecturer, teaching Writing the Essay, Advanced College Essay, and Freshman Seminar.
Josh Goldfadena€™s short stories have appeared in The Sewanee Review, New England Review, ZYZZYVA, and others. Andrei Guruianu is a writer whose work often explores such topics as memory and forgetting, the role of art and of the artist, and the ability of place to shape personal and collective histories. Robert Huddleston holds an MA and a PhD in comparative literature from the University of Chicago. Mara Jebsen is a Senior Language Lecturer at NYU, where she specializes in teaching Tisch students. Abigail Joseph holds a PhD in English from Columbia University, and is at work on a book about the relationship between gay identity and material culture in nineteenth-century England. Austin Kelleya€™s writing has appeared in The New York Times, The Nation, and The New Yorker, where he spent four years in the editorial department.
Beth Boyle Machlan is a Senior Lecturer and a faculty mentor in the Expository Writing Program and the pedagogical coordinator for the Advanced College Essay course. Christine Malvasi is a lecturer in the Expository Writing Program at New York University, where she was awarded the Willy Gorrissen Award for her teaching.
Denice Martone has been the Associate Director of the Expository Writing Program since 1992, and has been teaching Expository Writing at NYU since 1986.
Jono Mischkot holds an MA in English from San Francisco State University and an MFA in Fiction from New York University.
William Morgan (Bill) is Director of the Writing Center and Clinical Associate Professor of Expository Writing. Matthew Nicholas is a lecturer in the Expository Writing Program who has taught Writing the Essay, Writing the Essay: Science, and Advanced College Essay. Gerard Oa€™Donoghue is a Language Lecturer in the Expository Writing Program and a Faculty Affiliate at Goddard Residential College.
Jenni Quilter is a Clinical Assistant Professor at EWP, and also the Director of Fellowships Advising at NYU, which helps students apply for nationally prestigious scholarships.
Dara Rossman Regaignon is Director of the Expository Writing Program and associate professor of English at New York University.
Originally from Atlanta, Jackie Reitzes holds a BA in English from the University of Michigan and an MFA in Fiction from Cornell University.
Brian Schwartz has published fiction and non-fiction in Harvard Review, Painted Bride Quarterly, Rhetoric Review and elsewhere. Megan Shea is lecturer at EWP who has taught classes in film, writing, acting, and theater history. Emily Stone writes essays and poems that draw on academic disciplines ranging from media criticism to anthropology. Michael Tyrell, a Senior Language Lecturer, is the author of the poetry collection The Wanted. Zach Udko earned undergraduate and graduate degrees in English from Stanford University and a MFA in Dramatic Writing from NYU. Christina Van Houten is a Lecturer in the Expository Writing Program at New York University. Sara Wallace is a Language Lecturer in the Expository Writing Program at New York University.
Justin Warnera€™s plays have been produced throughout the US, UK, and Canada, and are published by Sam French, Original Works, and BMI.
Joshua Ewing Weber is the co-writer of the forthcoming feature films Focus Puller and Mission Road. Wil Weitzel teaches in the Expository Writing Program at NYU, and his stories have appeared in Conjunctions, Kenyon Review, Prairie Schooner, and elsewhere.
Amanda is a senior language lecturer and professional musical theatre writer whose lyrics have won a Jonathan Larson Award, Dramatists Guild Fellowship, Jamie deRoy Award, Dottie Burman Award, and 8 MAC nominations. Ethan Youngerman, a Senior Language Lecturer and Faculty Mentor, began teaching at EWP in 2001.
Hospitality in these groups is dominated by a clonable, emotionless corporate template whereas it should be about love, kindness, and compassion. The main purpose as a presenter is to deliver a message which creates an impact on the audience. Unlike the proverbial garrulous British barber who entertains you with a constant stream of talk as he shears off your hair, the sales staff of modern Indian retails has cultivated no speech that can engage a shopper and help him to buy.
When teaching an individual a response, you need to find the most potent reinforcer for that person. The answer is low cost real estate, high spend in soft skills training for sales people, highly aspirational retail design and appropriate merchandize that caters to entry, mid and premium price tag.
Suddenly a woman came, hugged my wife with a smile enquiring after her broken leg, and gave her an electric shopping cart with a seat. Faculty include poets, fiction writers, playwrights, theater artists, and journalists, as well as scholars in the arts, humanities, and social sciences. He writes fiction and non-fiction, and his work has recently been published in The Two Cities Review, The Miami Rail, and The Modern Spectator. Co-director and co-writer of the forthcoming feature-length movie Trophy Husband, he holds a B.A.

His work has appeared in Out Magazine, Environmental Philosophy, Fogged Clarity, The Nervous Breakdown, and in the Journal of Speculative Philosophy, among other journals. He has also taught composition, literature and the humanities at Iona College and Kean University. Her books include SuperLoop, a collection of poems published by Sock Monkey Press in early 2014 and A Study in Spring, a chapbook which she co-wrote with Zoe Ryder White that is forthcoming from Rabbit Catastrophe Press. She holds a PhD in Performance Studies (NYU), and her research interests are typically located at the intersections of the Arts & Humanities and the Social Sciences.
Before coming to New York he taught writing, comparative literature and literary theory at Brown, Harvard, Cornell and Princeton. Her collection of poems, Phrasebook for the Pleiades, was published in 2013, and her poetry and essays have appeared in Gulf Coast, FIELD, Barn Owl Review, and American Poetry Journal. She received her PhD in Latin American Literatures and Cultures from NYU and her BA from UC Berkeley. She has a PhD from Cornell University, where she studied minor literature in contemporary Italy. His poems have appeared in The Awl, The American Reader, The Literary Review, Poetry, and Tin House online, among elsewhere.
Primarily a fiction writer, hea€™s the author of the novels This is How it Starts (Simon and Schuster, 2009), Drivera€™s Education (Simon and Schuster, 2013), and People We Hate at the Wedding (Flatiron Books, forthcoming). He is the author of the short story collection, Human Resources (Tin House Books) which was shortlisted for the 2007 Story Prize, and awarded the 2008 Devil's Kitchen Prose Award.
His most recent project is Dead Reckoning: Transatlantic Passages From Europe to America (SUNY Press), a co-authored dialogic and ekphrastic collection of essays and prose poems.
He holds a PhD from the University of Southern California, where he completed a dissertation on urban space and population change in Los Angeles fiction. She received a PhD in Cultural Anthropology from the University of Illinois at Urbana-Champaign.
His fiction and essays have appeared in AGNI Online, The Best American Nonrequired Reading, Fence, Electric Literature, The Gettysburg Review, The Stranger, and other publications. His essays on poetry and poetics have appeared in Boston Review, Chicago Review, and Colorado Review, and have been featured online at Arts & Letters Daily and Poetry Daily.
She is the founder of Small Anchor Press and has taught writing and art to undergraduates, high school students, and the disabled in China and New York. A poet, performer, and essayist, Mara has written for the website 3quarksdaily, and has poems featured in the American Poetry Review and Transition Magazine, Harvard's Afro-Diasporan journal. Her writing on fashion history has appeared in Victorian Studies, Public Books, and the edited collection Crossings in Text and Textile.
Her dissertation focused on the contested status of literary biography in late nineteenth-century culture.
His essays, poetry, and reviews have recently appeared or are forthcoming in The Boston Review, Guernica, Publishers Weekly, Narrative Magazine, and the Missouri Review. A former Fulbright scholar, Listona€™s first book, Labor Disorders in Neoliberal Italy, received the Society for the Anthropology of Work Book Award in 2013. She graduated summa cum laude and Phi Beta Kappa from Princeton University and earned her MFA in Creative Writing from New York University, where she served as a Starworks Fellow. His current project centers on the conflicted relationship between artistic ambition and love in 20th-century literature and art, particularly as exemplified by numerous modern reinterpretations of the myth of Orpheus. He is a Senior Lecturer and Pedagogical Coordinator for Curriculum and Staff Development at NYU's School of Engineering. He teaches essay writing, leads the Writing Center and Writing Tutors Program, and directs the College Writing Workshops for summer high school students. He studies twentieth-century Irish and English literature, with a particular focus on the works of James Joyce.
Trained as a Victorianist, she has published From Life: Julia Margaret Cameron and Victorian Photography (Palgrave 2003) as well as a middle-grade historical novel and essays and reviews for various print and online journals. A Rhodes Scholar, she focused her graduate work on British literary modernism and contemporary post-colonial fiction, producing theses on Virginia Woolf and Michael Ondaatje. He consults in the Writing Center, teaches Writing the Essay, leads Freshman Seminars, and participates in the Writing in the Disciplines program. Her most recent published book is Painters and Poets of the New York School: Neon in Daylight (Rizzoli 2014). Her articles have appeared in Pedagogy, Victorian Literature and Culture, Writing Program Administration, WAC Journal, and Childrena€™s Literature Association Quarterly. She has published short stories in Iron Horse Literary Review and The Madison Review and her non-fiction has appeared in The Huffington Post, ESPN: The Magazine, and The Minneapolis Star Tribune.
She is a fiction writer and essayist, and has also taught creative writing at a multitude of places, including NYU, the Choate Rosemary Hall School, and the Harvard Westlake School. Areas of interest include creative non-fiction, the short story and the culture of American sports.
She is theater maker (playwright, costumer, director) whose plays have been seen in NYC at The New Ohio Theatre, The Kitchen, and Dixon Place and others. Her poems have appeared in American Poets Magazine, Georgetown Review, Painted Bride Quarterly, and The Bellevue Literary Review.
Her most recent projects examine the relationship between aesthetics of the unsayable and representations of pain, loss, and trauma in 20th century literary and visual culture.
Previously she taught at Hostos Community College in the South Bronx and prior to that at The American Univeristy in Cairo, Egypt.
Her work has appeared in AGNI, Fourth Genre, North American Review, and Tin House and been among the notable selections in The Best American Essays and The Best American Travel Writing.
A former Dramatists Guild Fellow and theater critic for Backstage West, Zach has written and directed shows in New York and the United Kingdom. She specializes in twentieth and twenty-first century literature and culture, with an emphasis on late modernism. His play Dreams Of the Washer King debuted Off Broadway (Backstage Critica€™s Pick) and was subsequently produced in LA.
She is the author of The Rival, winner of the 2015 Agha Shahid Ali Poetry Prize (The University of Utah Press) and the chapbook Edge, winner of The 2014 Center for Book Arts Poetry Chapbook Competition. Her articles and reviews have appeared in The New York Times, The Los Angeles Times, LA Weekly, Newsday, and Back Stage West. His poems have appeared in Boston Review, Southeast Review, and other journals, and his first book, Interstate, was released by WordTech Communications in 2014.
He was nominated in 2014 for a Pushcart Prize and received a 2014 NYC Emerging Writers Fellowship at The Center for Fiction and the 2014 Washington Square Flash Fiction Award. Her poetry and writing have appeared in Tin House, The Literary Review, Los Angeles Review of Books, Gulf Coast, Narrative Magazine, and elsewhere. Selected: Her work has been produced at Portland Center Stage and the Hangar Theatre, presented at the Kennedy Center, performed by the Boston Pops, and published by The Dramatist and The New York Times (lyrics and Sunday crossword). Such retail outlets need a service manual productization for training that covers every moment of action of the sales personnel’s activities at the retail. She explained how simple it was to operate the cart, to drive inside the store and shop without walking. Her research focuses on efforts to foster democracy by supporting greater political inclusion. Her current interests lay in developing pedagogy for students in dance studies and expository writing that values close reading, critical thinking, and reflection.
Her research interests include modern and contemporary poetry, literary theory, and composition. His academic specialties include 20th century literature, American studies, the history of sexuality, Southern studies, rhetoric and aesthetics, autobiography, the gothic and grotesque, and assemblage theory. Her latest chapbook, The Deeply Flawed Human, will be released by Deadly Chaps in Spring 2016.
Her research interests include early American literature, womena€™s intellectual history, and the influence of French literature in the early United States. His dissertation, "Paralytic Animation: The Life of the Frozen Body in Dickens and Victorian Visual Culture", explores how frozen bodiesa€“effigies, statues, stuffed animals and othersa€“operate in the novel and Victorian visual culture. Her work has been published in The Drama Review (TDR), Women & Performance, Streetnotes, Cambridge Scholars, Routledge, and MIT Press.
His interests include writing pedagogy, history of rhetoric, and modern European narrative since Flaubert. Her current project examines the way that recent Mediterranean migration has shaped notions of transnational identity and community in the region.
She has published in journals such as Genre, Woolf Studies Annual, Modern Drama, Mosaic, Studies in the Novel, and Journal of Modern Literature. Lately, he has been working on a novel and is especially interested in finding ways to experiment with the novel form. With traditional and digital tools, she produces texts and images that place the manufacturing of objects in a literary context. A New York Foundation for the Arts fellow, Mara is also a veteran of New York's performance poetry scene, and sometime member of PUP (Pop Up Poets).
Her current book project explores the intertexts of James Joycea€™s a€?Finnegans Wakea€? and William Carlos Williamsa€™s a€?Paterson.a€? Her areas of interest include composition studies, writing pedagogy, and literary modernism and postmodernism. Areas of interest include life writing (historical and contemporary), self-education, death and material culture, the performance of celebrity, and nineteenth-century aesthetics.
She has received the Teaching Excellence Award at NYU and the 2011 Quin Morton a€™36 Teaching Award from Princeton University. She's received multiple writing grants and fellowships, including awards from the Lower Manhattan Cultural Council, Vermont Studio Center, and Poets & Writers.

His articles and reviews appear in publications such as Art Journal, Art in America, Flash Art, Art Papers, and Hyperallergic. He received the Outstanding Teacher Award from NYU in 2008 and developed and edited the core textbooks for the Advanced College Essay courses. His work on style and the practice of tutoring has appeared in College English, Praxis, and Reader. He also serves as a contributing editor for The Modern Spectator, a literary journal focusing on sports and culture.
She loves travel and nature writing, and is currently at work on a book about the body and trauma, healing and community.
Her research interests include literature and the environment, urban nature writing, childrena€™s literature, and popular culture. Research and teaching interests include poetry and poetics from Romanticism to modernism, aesthetic theory, history and philosophy of science, and various critical formalismsa€”intellectual commitments that inform her approach to composition pedagogy.
She's currently writing and publishing about silent cinema, bodybuilding, Zeno's paradoxes, Afro-futurism, North-African piracy, Norway, and animal migration. He previously taught writing and English literature at Bryn Mawr College, where he also served as visiting director of the Writing Center. He is a Senior Lecturer in the Expository Writing Program at New York University, and has also taught at Bard, U.C.
She is a co-artistic director of the OBIE award winning National Theater of the United States of America. His dissertation examined the representation of paranoia in modern fiction and psychoanalytic theory. His poems have appeared in Agni, The Best American Poetry 2015, The Iowa Review, The Paris Review, Ploughshares, The Yale Review, and elsewhere. He contributed to the Plume anthology Girls Who Like Boys Who Like Boys, has published travel pieces in Christie's and British Airwaysa€™ High Life Magazine, and contributes regularly to The Huffington Post. She is working on her first book and is published in African American Review, The Black Scholar, Callaloo, and The International Journal of Diverse Identities. His non-fiction has appeared in Longform, Los Angeles Review of Books, Poets & Writers, The Missouri Review, and other publications, and three of his works have been cited as a Notable Essay of the year in the Best American Essays anthology. She received her PhD from the University of Southern California, and her dissertation, a€?Legal Spectres, Narrative Ghosts: The Mother and the Law in the Victorian Novel,a€? considers how the fictions created by the novel work to expose a reality obscured by the law. Her research interests include human rights, migration, and memory in the Americas and the Jewish diaspora. An organised retail environment requires systematic discipline for the sales and store management staff. She has published in academic journalsa€”The International Journal of Cultural Studies, Constellations: An International Journal of Critical and Democratic Theorya€”as well as in City Limits, a NYC investigative news website.
Her work has been published in TDR, Movement Research Journal, and the anthology Planes of Composition: Dance, Theory, and the Global. Sam holds a BA in Studio Art from Vassar College and an MFA in Creative Writing from NYU, where he was a recipient of the New York Times Fellowship for Creative Writing. For the last three years, she has served as a Faculty Affiliate, working with residents in the Outdoor Community and Serve the City. He is currently working on his book project, Time Out of Mind: Style and the Art of Becoming. His work has appeared in New York Irish History, the journal of the New York Irish History Roundtable.
She has been awarded fellowships from the Virginia Center for the Creative Arts and the Woodstock Byrdcliffe Guild. She was awarded a Copeland Fellowship on the Future of the Humanities and served as a Five College Womena€™s Studies Research Center Associate.
He has also written on novelistic form and on contemporary Irish poetry, and is Director of NYUa€™s Study Abroad program at Trinity College Dublin. A songwriter and singer who interweaves voice, guitars and a€?founda€? instruments, his latest project is digitally recording and mixing twelve new songs for his album Invisible Man. Spanish & Portuguese Languages and Literatures, and more recently in the School of Professional Studies. She has translated works by a wide range of authors, from Oriana Fallaci to Giorgio Agamben, for academic and commercial presses. She is presently at work on a manuscript titled, Modernist Soundscapes: Auditory Technology and the Sonic Novel.
He is also the co-writer of the film Gods Behaving Badly, starring Christopher Walken, Sharon Stone, Edie Falco, and John Turturro. Her book, Haunted Heritage: The Cultural Politics of Ghost Tourism, Populism, and the Past, was published in 2015. She is a recipient of fellowships from NYU Shanghai and Ithaca College and an ambassador for the American Heart Association. She writes about parenting, music, health, fiction, and ice hockey, and her essays have appeared in The New York Times, The Hairpin, The Awl, The Huffington Post, and the African-American Review.
Passionate about international education and civic engagement, she leads the social justice stream at Goddard.
He has published in Philip Roth Studies, Notes and Queries, and the Dublin James Joyce Journal. She received her MFA in fiction from Virginia Commonwealth University and was born in Beirut, Lebanon. She is currently at work on two scholarly projects, one on poetic logic, another on imagination and forms of literary emergence. Gladstein) was Writing Program Administration at Small Liberal Arts Colleges (Parlor Press, 2012). A lover of contemporary fiction and American lit, she is currently at work on a short story collection. Her work has been published in Theatre Topics, The Journal of Dramatic Theory and Criticism, and TheatreForum.
His scholarly writing has appeared in the Journal of Latin American Cultural Studies, Romance Studies, and Chasqui. His dissertation, "Mercurial Culture: Cycle Messengers and the Surplus of Circulation," explores the relations between the bicycle messenger industry and the messenger communities that have developed around it. A recipient of teaching awards from Pittsburgh and EWP, she has also taught at Sun Yat-sen University in China. A graduate of NYU and the Iowa Writers' Workshop, he is also an actor who has performed at the New York Fringe Festival and in several short films.
Recent work has been published in Comparative Literature Studies, Womena€™s Studies, and Politics and Culture. Prior to NYU she was Assistant Director of UWa€™s EWP and received a faculty-teaching award as an Acting Instructor of literature. At NYU, she created the course Writing in Community, which pairs college writing mentors with NYC high school students.
Her research interests include the long nineteenth century, studies of the novel, and narrative and feminist theory. This course addresses these concepts using the latest trends in presentation design and delivery. For twenty summers, he also taught in the Educational Opportunity Fund Program at Montclair State U. She teaches the Tisch School of the Arts courses "Art in the World and "The World Through Art" and is particularly interested in the intersection of, and relationship between, "high art" and pop culture. His poetry was featured in the anthology Voice Recognition: 21 Poets for the 21st Century by Bloodaxe Books. His research interests include the 20th-century literary left, American Jewish culture and history, race and ethnicity, and visual art. She has served as President of ATHE's Performance Studies Focus Group and is currently a Faculty Affiliate at Goddard Residential College. He has also covered academic labor, technology, and the humanities for publications such as Dissent and the Chronicle of Higher Education. Levine) was Landscapes of Memory and Impunity (Brill 2015) and her articles have appeared in The Tablet, Latin America Goes Global, and Foreign Affairs. A former Air Force officer and United States Air Force Academy English instructor, hea€™s interested in American literature and the literature of war.
She has published on Virginia Woolf and Agnes Smedley in Modern Fiction Studies, and a piece on Elizabeth Bowen is forthcoming in Twentieth Century Literature. He has written for the New Stage Theatre Company, helped develop documentaries for the Oscar-nominated Red Antelope Films, and writes on the intersection of film and philosophy. Montgomerya€™s Anne of Green Gables novels to summer vacationing in Kate Chopina€™s The Awakening to journey narratives in the Muppet movies.
Before coming to NYU, he was the Frederick Donald Sober Postdoctoral Research Fellow at the University of Michigan. A former classical ballet dancer, Ricketts performed with the Chicago City Ballet and Pittsburgh Ballet Theater. She also edits the Argentina Trial Monitor for Rutgersa€™ Center for the Study of Genocide and Human Rights.

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