Relationship skills training 2014,live a life you love charlie de haas qc,leadership skills of vijay mallya - Plans On 2016

In the field of international customer service, an essential for happy customers is to ensure good communication and interaction. Whether in multi-cultural teams or in business interactions, understanding cultural nuances is a key success factor in any business or organization. Our Customer Service Program is centered on what we call 'the human moment' - when businesses actually have personal interaction with their customers rather than communicating via technology to get their message across. Coaching has been recognized as one of the most powerful and effective tools for the development of individuals and the service desks they work on. Our Communication Skills Program provides participants with the skills, tools and insight to make a noticeable difference to the way communication happens around them, and to improve communication socially and professionally. This program is designed to help people feel better about who they are and to recognize the resources they already have. This program provides a practical opportunity for anyone who has decided to develop their skills as a presenter and add finesse to their delivery. With this workshop, identify your personal writing pitfalls and unblock your writing potential. Abundant practical situations to delve into your selling and negotiating ability, is what is on offer in this program. Managers everywhere want teams that are effective, focused, and committed to organizational goals. Goal setting is a powerful process of thinking about your ideal future, and motivating yourself to turn your vision of this future into reality. This program is for all those interested in being professional voice-over artists, anchors, presenters, broadcasters and effective public speakers. Everyone will agree that looking and feeling good is important to people all over the world, in varied professions and even socially. A successful employee engagement strategy helps create a harmonious community at the workplace. Employee engagement officers carry this huge responsibility on their shoulders of culling out various programs and activities to keep employees engaged, interacting with employees to ascertain if they are content at the workplace, issues that need to be resolved and many more. High Impact Communication is a journey that explores the dynamics and techniques of effective interpersonal communication, strengthening your personal communication style, what gets in the way of you being a more effective communicator, tools and techniques to help you be more adept and self-assured, the full impact of connection when presenting and relationship building. This program is for individuals who want to deal more effectively with difficult situations and people, while understanding their own style of dealing with it.
This program will explore the impact of change on individuals and teams, helping people to become more aware of how to approach uncertainty in their work environments. Stress Management is an important skill that all adults need in order to improve themselves as problem solvers and be in control of their lives. Emotional intelligence is increasingly being regarded as a major key to personal success and as being more important than IQ. Having good eye for detail or observation skills is an essential asset to people around the world and it is a skill that can be developed by practice. Winning Interviewing skills is a program for managers and professionals involved in the sensitive and crucial task of interviewing potential candidates for the organization.
This program looks at Influencing and Negotiation as skills that work differently for each individual.
Working as part of team is a great idea, but the whole ought to be greater than the sum of its parts and often it isn't.
Stephen Covey is his book a€?7 Habits of Highly Effective peoplea€™ says, a€?Trust is the highest form of motivation.a€? Delegation entrusts people with tasks deemed important, and this can motivate and energize your team. This program aims to enable you to explore, discuss and develop the skills required for interactions with clients on a one to one basis. About Transactional Analysis-Transactional Analysis (TA) is both a theory of human personality and a system for the improvement of human relations. Negative organizational politics hampers creativity, productivity, fairness, motivation, teamwork, and a host other critical issues that almost everybody knows but is not allowed to speak about in the official hierarchy.
Some of these statements might be too formal for a young person and would be better suited for an older teenager. Mistakes and unexpected circumstances are bound to occur, and these will require private and respectful debriefing to explain.
One of the most powerful ways to connect with others with similar passions is through the Internet. Although Aspergers is at the milder end of the autism spectrum, the challenges parents face when disciplining a teenager with Aspergers are more difficult than they would be with an average teen.
If you’re the parent of a child with Aspergers or High-Functioning Autism, you know it can be a struggle from time to time. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Social and Emotional Learning (SEL) enhances the ability to communicate and connect with a range of people in healthy ways. These handouts were designed to help youth work professionals model and explain positive communication skills. Created by Wisconsin 4-H Youth Development, this collection of teaching materials includes activities, games, exercises, handouts, and worksheets that deal with interpersonal communication skills, relationships, conflict resolution, and public speaking. Created by Michigan 4-H Youth Development, this toolkit provides activities to engage young people in creative expression and communication activities using different media.
This Innovation Center manual offers activities for youth and adults, both separately and jointly, in preparation for working together. The Raising Children Network describes six steps for working with a young person in order to reach a solution together. Developed by University of Illinois Extension, this interactive site teaches children conflict resolution skills.


This Child Trends brief discusses peer conflict and aggressive behaviors, ways to reduce these behaviors, and assessment.
This Child Trends literature review of 38 programs identifies practices that work, or do not work, to promote positive social skills. This site requires JavaScript to function properly.Please enable JavaScript in your web browser. Many customers have difficulties understanding accents other than their own, hence accent neutralization or reduction becomes important for customer satisfaction.
Cross-cultural understanding helps equip people with skills to interact in a global environment. This program provides participants with the capacity to deliver good customer care even in the most trying circumstances. This program covers the complete coaching process and the techniques of call coaching for service desk analysts. By improving your listening skills, you can radically improve your relationships around you.
This program offers a range of tools and techniques to make managing your time simple and straightforward.
Participants become aware of how to deal with the frustration, resentment and stress that being too accommodating can create and allows each individual to find simple, practical, doable things that will work for them. More than what is the "right way" to present, the program looks at understanding different styles, the environment, the audience with differing levels of communication and understanding the final outcome of an impactful and persuasive presentation. There'll be loads of practical writing tips and techniques on offer for you to translate your communication strengths into fluent and readable writing that creates a positive impression. It explores everything that you need to know on closing the deal and meeting sales targets. So anyone from aspiring public speakers-radio jockeys-voice-over artists-educators-anchors and many others will hugely benefit from this program. When trainers themselves receive training, it is usually aimed at familiarizing themselves with the specifics of a new or revised module or program. When employees are positively and effectively engaged, they form an emotional connection with the company. This could be in person, on phone, on email, during meetings, with clients or even when hosting a party or dinner. We know that it can be difficult for an individual or a company to acknowledge just how stressful things can get. Some of the most successful people in life today are those who are regarded as having a high level of emotional intelligence whatever their level of IQ.
Observation is a very unique skill that is not studied formally through books or lectures; in fact, it is acquired through the day to day routines of life, on the fly.
Participants get the opportunity to practice a variety of Influencing and Negotiating tools and techniques to see what works for them and what best suits their personal style.
Some problems and decisions are very challenging, and require a lot of thought, emotion, and research. The essence of good leadership is a leader with good communication skills, excellent team building capacity and the ability to bring the best out of everybody while using your own personal style.
Rise above being just an individual, get a deep understanding of team dynamics, define the way you want to function as a team and have a great time getting to know the people you work with so that all the parts work together to create a powerful whole. It will cover a whole range of areas including preparation, understanding requirements, content of the presentation, practicing effective communication skills. This workshop is based on the theory of a€?Transaction Analysisa€? and therefore has a special way in which understanding human relations is addressed. Its application to everyday living provides a systematic approach to understanding the links between human needs and behaviors. When we struggle to get our way, we can so easily criticize others for being overly-political or playing dirty tricks. Others may dominate the conversation with lengthy discussions about their special interests.
Similarly, the youngster who is overly verbal knows how to talk circles around a particular topic and may think that everyone has the same degree of interest such that they are spellbound. What do your child’s favorite cartoon or TV characters use as conversation starters or enders that are socially acceptable and fit well on the list?
Perhaps you and your Aspie can come up with other statements to add to this list (ones that are more your child’s style). Because the Aspergers child tends to internalize how others treat him, rejection damages self-esteem and often causes anxiety and depression.
They are somewhat like overblown temper tantrums, but unlike tantrums, meltdowns can last anywhere from ten minutes to over an hour.
In layman’s terms, Aspergers is a developmental disability that affects the way children develop and understand the world around them, and is directly linked to their senses and sensory processing.
In this section of the SEL Toolkit, we link to strategies and resources that will help youth work professionals teach relationship skills.
Department of State "Diplomacy in Action" site includes a helpful page describing the positive use of "I" messages.
Shapiro includes strategies for teaching social skills to children, particularly those with social problems. Explore what to look for in a healthy relationship, obstacles to a healthy relationship, red flags, green flags, and skills to building a healthy relationship. This program focuses on neutralizing regional accents to increase personal and professional opportunities, aiding participants to engage in extensive conversations, presentations, and telephone calls and improving overall confidence both socially and professionally. Participants will learn how to develop appropriate call coaching techniques to ensure that the individuals in their team both meet and exceed the customer service goals set for them.


In this program we talk about the balance between listening, hearing and responding, clearing hurdles to active listening and practical tips to help make listening an interactive process. It will explore why time management issues arise, and explore areas such as prioritizing, planning workload and techniques for effective delegation. Not only do we look at the producta€™s USP, the program uncovers your own USP to give your sales ability a double dose!
Our motivation skills program focuses on the need to motivate your team to create a productive work environment. By knowing precisely what you want to achieve, you know where you have to concentrate your efforts. It aims at aiding participants to work on their content and presentation making them successful communicators.
But what about a trainers' ability, confidence and motivation to deliver those training programs effectively? This affects their attitude towards their colleagues and the companya€™s clients and improves customer satisfaction. Being able to manage themselves and others successfully is often a crucial factor in their success. Altogether a dose of energy, understanding and communication skills that will help you become an excellent influencer and negotiator. Our approach is both challenging and insightful and our aim is to develop each individual's leadership style.
Its application to work-life provides insights into building sustaining relationships, communication, team working, motivation and creativity. Unfortunately, most of us either avoid politics or become a a€?sharka€™ feeding off the success of others. The challenge with Outbound training, as a process for experiential learning, is the ability of the facilitators to debrief and bring out learning from seemingly unrelated activities. However, with parental support, Aspies can grow to learn ways to improvise and improve the quality of those interactions. Your Aspie may reflect these traits at different times, or generally fall somewhere in between. Your Aspergers youngster may respond well to understanding social conversation when his favorite TV cartoon show is involved. Your youngster may learn more about other children of the same age, beyond just the passion they share, by locating them on a map and learning about the local industry, economy, and more. These groups provide a forum for unconditional acceptance in a safe and comfortable environment. As the child feels worse about himself and becomes more anxious and depressed – he performs worse, socially and intellectually. By combining good motivational practices with meaningful work, setting performance goals, and use of an effective reward system, you can establish the kind of atmosphere and culture that you need to excel. Such stress reduces productivity, increases management pressures, and makes people ill in many ways. Our EI program will help participants increase their awareness levels on the ability to manage people and relationships using emotional intelligence.
The social skills you teach your youngster now will have long-term benefit as he matures through the teenage years and into adulthood. Providing feedback may include responding with a question in order to elicit more information from the other person. The youngster passionate about Japanese animation may even have the chance to communicate with someone of that culture. Such groups do not advocate exclusion from neurotypical kids; rather, they are an opportunity for some kids to learn social skills in a place where it's perfectly acceptable to mess-up as you learn and practice.
You, as a neurotypical parent, may value many friends as a mark of being socially successful. Our aim is to identify, support and equip individuals to deal with pressure and strike a balance between work and personal life.
Learning how to develop social circles and relationships that can lead to true friendship is important to your youngster's future successes and mental health stability. You and your Aspie can identify when this works best (usually during a conversation lull or when someone has stopped talking). Your local school district or county human service program may be able to tell you if any such group already exists in your town - or a neighboring town. This workshop brings up all these issues, increases awareness levels of individuals and helps them identify the right methods and attitudes to create a win-win situation for people.
Most likely, moms and dads previously unconnected will want to meet to discuss the similarities of their lives, but the focus should stay on supporting the kids to meet their individual needs in a comfortable atmosphere. Unless they want to become more out-going, such individuals may simply be completely comfortable with a small group of close-knit friends. As a mother or father, you can arrange to expose your youngster to a variety of people within a range of environments and circumstances.
Your youngster will guide you to those with whom he feels connected and wishes to know better.



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