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This comprehensive course will give your managers expert training on issues related to disciplining employees whose performance doesn’t measure up. We conduct quality evaluations after each training day to ensure your complete satisfaction.
Participants will learn the how to apply financial management principles within their organisation.
John Cammack is a qualified accountant, manager and teacher, and specialises in the international non-profit sector with more than 25 years of experience. Download our whitepaper “How employee engagement drives profit” to better understand the "Service-Profit Chain" concept as well as the relationship between engaged employees, customer satisfaction and superior profits.
Over the past few years, mobile learning has rapidly developed and revolutionised the way we learn. To understand this better, Prosell sponsored two Aston University post graduates to conduct an independent study of mobile learning. Provide your customer services managers and supervisors with the skills to coach and develop their staff. Learn how to develop conversational selling skills and turn a conversation into a sales opportunity.
Equip your sales managers with the skills to coach and develop their frontline staff on an ongoing basis. Designed for frontline retail staff, this course will equip your teams with the skills to adopt a successful conversational selling approach. Appropriate for client facing staff, this course will equip technical experts with the required skills to cross-sell other departments and harness the potential of word-of-mouth referrals.

Suitable for sales and business development teams in industries where high value, low frequency transactions are the norm. Gain the necessary skills to become an effective sales manager and develop your sales teams. This course offers a solid grounding in the basics of sales for those who are new to sales, recent graduates or people who have spent less than one year in the sales function. They’ll learn practical solutions for correcting problems and will return to work with the skills necessary to achieve optimum productivity in their teams, work groups or departments. It includes: planning and monitoring budgets, using financial information to make the most of available resources, achieving sustainability, managing finance to maximise organisational and programme impact. His consultancy work includes programme and financial management reviews for southern organisations, and assessing systems to meet the needs of international donors. However, for many organisations the key questions still remain – is mobile learning here to stay?
This intensive five day course ensures that your in-house trainers can confidently plan, develop and deliver customer service training programmes throughout your business. Appropriate for new call centre recruits and more experienced operators, wishing to fine-tune their skills. Ensure they understand how they can actively contribute to lead generation and nurturing potential customers. A good workplace coach can lead to increased employee engagement, lower turnover and improved performance. This intensive five day course will ensure that your in-house trainers will be confident to plan, develop and deliver sales training programmes.

Whilst many frontline staff might not feel comfortable with what they regard as “selling” they are very happy to talk to customers, understand their needs and suggest solutions.
Suitable for those moving into key account management or wishing to improve their key account management skills.
Ideal for those new to sales management or for a refresher course for more experienced managers.
Your managers and supervisors will learn the communication skills that are critical to maintaining an open dialog with a problem employee. And also how to communicate effectively about financial management with colleagues across the world and across the office. He is also the author of Building Capacity through Financial Management, Basic Accounting for Small Groups and Financial management for Development.
It is suitable for recent graduates through to those new to a frontline role, or who have spent less than one year in customer service.
They’ll unlearn some common misconceptions that can sabotage discipline and performance plans.

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training managers to communicate effectively relationship

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