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A CV is a marketing tool that conveys your personal details in a way that presents you in the best possible light.
Customer service is a critical area of business that connects companies to their customers. Often referred to as service management, programs focusing on customer service are most commonly offered as certificate and associate’s degree programs. Certification programs can take from six weeks to a year to complete, whereas associate’s degree programs typically last two years and bachelor’s degree programs will take four years. Students enrolled in customer service classes are provided with a strong foundation in business fundamentals, such as finance, accounting, management, sales, marketing, and organizational communication. The expertise gained in customer service programs can be applied to a variety of fields, including retail and wholesale, food and hospitality, telecommunications, manufacturing, and healthcare. The success of every business depends on its ability to provide customers with a high level of service that meets or exceeds their expectations. Good customer service is crucial for retaining existing customers, as well as growing a business.
According to the Bureau of Labor Statistics, customer service representatives earned a median annual wage of $30,580 per year in 2012. If you work well with people and have strong analytical, decision-making, and communication skills, consider entering the field of customer service. Office Management Training: Learn to Run a Business Smoothly Managing a busy office can be a challenging endeavor.
Entrepreneurship Degree: Become Your Own Boss Do you have dreams of founding your own company and working for yourself? Nowadays, it is easy to find online universities that offer full degree programmes to their students online.
This doesn’t mean that you have to pay for all of your employees to get a degree online, however. If an online presence has a major effect on your business, it is important for you and your staff to learn as much as possible about your existing website or blog and how to make it succeed. Going over the same things repeatedly when instructing each new employee on all of your policies, rules and procedures can be a major hassle.  It can take time away from other important things that you need to be doing for your company. This entry was posted in business, customer service, marketing, Popular and tagged Google Analytics, Small business, Virtual education by guest contributor.

Any unauthorized reproduction or distribution of the contents of this website may result in legal proceedings. This mind map provides an outline for approaching cusomer service training and development.
Please download the latest version of the Google Chrome, Mozilla Firefox, Apple Safari, or Windows Internet Explorer browser. Customer service representatives answer customers’ questions and help customers resolve problems with a company’s products and services. However, there are also sales and business programs at the bachelor’s and master’s degree level, which have customer service or service management as a concentration. Areas of specialization that students may pursue include hospitality management, mass-market retail, information technology, sales, and food service management. Customer service reps interact with customers on behalf of an organization by taking orders, listening to their needs and concerns, providing information about products and services, handling complaints, and researching answers or solutions.
The employment of customer service representatives is expected to grow by 15% from 2010 to 2020. Every business understands the importance of keeping customers happy, and many companies are looking for ways to improve and measure customer service.
You probably don’t have the resources or funds that larger business owners have, yet you have to compete with these large businesses on a daily basis. This can be a great way to get the education that you have always wanted without having to sacrifice your existing commitments, and it can also be a great opportunity for your staff. Fortunately, there are plenty of online universities and training schools that offer individual courses on a wide variety of subjects, from business-related and financial matters to computer science and everything in between. There are a lot of expensive and fancy tools out there, but you don’t need these tools.
Therefore, consider investing in an online tool that will allow you to create your own training materials for your employees.
All views and opinions expressed are those of the author(s) only and are not representative of any company listed. It is essential for customer service representatives to be tactful and patient, as they often have to deal directly with frustrated and angry customers. Customer service specialists who want to pursue a doctoral degree can go on to earn a PhD in management, which can last from three to five years.

Many entry-level customer service positions require candidates to have at least an associate’s or bachelor’s degree. The skills and knowledge you gain in a customer service degree program could prepare you for a variety of jobs in an array of industries.
In the past, small business owners had an even more difficult time keeping up with larger corporations, but the Internet can help level the playing field. If you feel as if your staff could benefit from a bit of additional instruction in a certain field, consider enrolling all of your employees in an online course or two; the best part is, they can work around their own schedules while still benefiting from these courses.
Instead, consider using Google Webmaster Tools and Google Analytics to learn more about your site. With one of these tools, you can upload PowerPoint presentations or other files that offer instruction, and you can even create quizzes to make sure that your employees have a clear understanding of the material. All trademarks, slogans, text or logo representation used or referred to in this website are the property of their respective owners. Customer service courses are designed to prepare students for careers in customer service, client relations or sales support. With a degree, you may qualify for positions like customer service representative, call center manager, director of client relations or communication system analyst.
If you would like to build a rewarding business career, pursue customer service training today. There are plenty of great online training tools that you can utilise in order to prepare your employees and yourself to give your customers the best possible service. You will be very surprised by just how much you can learn from these online tools, and the best part is that they are free. If you would like to pursue a career in this growing field, undergoing customer service training can improve your knowledge and skills, as well as boost your job prospects.

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training on customer service skills

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