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In addition to challenges of dealing with customers; many companies experience their toughest challenges within. One of the easiest ways to gain cross-departmental cooperation is to give them a stake in decreasing deductions. The list of duties for the members may be very general, but it should be seen that the Compliance Steering Committee has the responsibility of building and maintaining the customer compliance strategy. The compliance coordinator must review all of the existing customers' routing guides and vendor manuals. Reconciliation of chargebacks can be a difficult task as chargebacks may reflect shipments that were made several weeks ago. Once the deduction information is received a process must be in place to resolve the chargeback and get the right functional team members involved.
Also, most EDI retailers will send letters or emails describing new initiatives and changes. Setup Alert Systems: Create alert systems that will advise of you of potential chargeback risk. Improve customer relationships: Hold face-to-face meetings with your top customers at least twice a year. Sometimes you can convince your buyers to wave the chargebacks or give you a grace period if they see strong progress in improving vendor compliance. As employee training environments become more complex, so does the management of the training. These records include the most recent completion dates, description of training materials, names and addresses of training providers and, finally, a certification that the employee has been trained and tested.  This is usually in the form of a standard “certificate of completion” that can be provided to the trainee but then is maintained by the employer. The reality is that a lot of companies rely on paper methods or spreadsheets to manage their training. The majority of incidents are the result of human error; training is the best approach to incident prevention.
Smaller organizations tend to have fewer resources dedicated to tracking their employee training records.  Those duties may be split among multiple personnel responsible for different groups of trainees, each using their own recordkeeping methods. Large corporations manage higher volumes of employee training and may have more resources dedicated to recordkeeping, but do not have a cohesive way to effectively manage their process.
A training management system helps companies organize and issue their training materials, deliver the training, record, and store the required results and information.
ATMS systems offer more operational efficiency and organization to companies than just a straight LMS by maximizing productivity, eliminating human errors and saving valuable time from manual recordkeeping done with archaic paper filing and spreadsheets. One of the greatest advantages between an ATMS and a typical LMS is that the ATMS often provides unlimited training courses (from classroom to eLearning) without charging additional fees; an LMS will sometimes charge a fee for every course taken. Whether a company decides to use ATMS installed on-site or in a hosted environment, the feasibility of the system provides plenty of options to meet all needs.


The reality is most companies have many different departments managing their training processes. Organizations also run into pitfalls when trying to use only an LMS to manage their training. An ATMS includes a built-in LMS, managing all training requirements for those in the regulated environment.  ATMS goes beyond just completing an eLearning course and getting a notification by managing multiple training schedules, collecting grades on any type of training, handling vendor training they may be responsible for, manage training expiration dates for qualifications, handle recurrent training, and managing billing.
It may be wise to review a course for effectiveness or ask others in peer groups for recommended courses.
How has your organization dealt with compliance training?  Add your experiences in the comments! As AQT’s Director of Marketing, Elizabeth Donahey has a deep understanding of training management systems. Join our software expert blogging community, learn more about our editorial guidelines, and propose a topic you'd like to write about. Do not conduct chargeback research to play the "blame game" instead make sure that internal operations and computer systems are corrected and employees are trained.
Cooperation of almost all departments will be required in order to achieve success in reducing chargebacks.
This group should include managers of departments, but it should be flexible enough to include members who might not be classed as managerial. All the other roles and departments should review their section of the routing guide and vendor manual.
Therefore, it is important to have a good chargeback tracking and management process in place. For example, JC Penney sends daily email notifications about EDI ASN deductions to the email address in the PER-04 segment. This includes order processing, packing and transit times from each ship-point to each ship-to location.
Another example would be to validate your barcode symbology quality by sending your labels to a third-party barcode validator. Make sure the people doing the actual work get enough training on various topics, including: EDI, Shipping, Invoicing, Routing, Packaging and Product Data. For example, query your sales-order database and shipping database by comparing the required ship-dates against ASNs. Bring to these meetings your deductions "packages" and relevant documents such as sales agreements, compliance manuals and then negotiate any disputes.
Having a training management system offers the freedom to break away from these sometimes risky practices by electronically managing training courses and records. ATMS can also be used to store and manage employee certifications and personal HR data and identifying information (STAs, SIDA badges, employee IDs, passports, etc.).
The burden of maintaining training records between a small and large corporation is the same.


The system manages the entire end-to-end training process from course set-up to scheduling resources (trainees, instructors, and devices such as classroom and CBT for eLearning), recordkeeping, and maintaining recurrent training. Even for a small size company, the cost could be exorbitant if each employee has to take multiple courses to complete their annual training requirements. Because these responsibilities are spread out over an organization and multiple managers, miscommunication and disorganization can multiply.
They may receive notifications of completion but the actual management of the trainee and all aspects surrounding their payment are not handled.
Courses are not given a seal of approval by government agencies so it is important that organizations understand their industry’s training standards and what is required for proper training of their employees.
Registered Office: Martec International Ltd, Martec House, 40 High Street, Taunton, Somerset, TA1 3PN. When the sales department wins a contract with a new customer the compliance steering committee must immediately react by mastering the routing guides and vendor manuals.
If a shipment should have already gone out and there is no ASN for it, setup an email notification system to alert the appropriate party. The VCF (Vendor Compliance Federation) conferences offer neutral environments for such meetings. Whether a company is large or small, they are faced with the same challenge of maintaining safety and compliance. Regardless of the size of an organization, there are common challenges that companies face when they are relying on manual processes. Automatic re-queuing and notifications allow peace of mind that trainees will not go past their training due dates.
Another advantage ATMS has over an LMS is that it is an integrated training system with a built in LMS to manage all eLearning content; companies will not have to pay for a separate LMS service. An ATMS allows all of these departments to essentially come together.  A trainee exists once in the system but everyone can see where that employee stands in regards to all of their training records and information. Companies often purchase courses through an LMS provider but then have little control over the management of the courses or the billing for those courses.  They are even charged by the LMS vendor for delivering courses that were developed and owned by the company. An ATMS provides a modern, integrated system that maintains accuracy and currency of training records that gives companies the confidence and assurance to be audit-ready and compliant enabling companies to better manage today’s increasingly complex training environments. Another example would be an alert system for transmitted ASNs or Invoices that do not have 997 Functional Acknowledgements.



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