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TweetA number of years ago, I was asked to coach an individual who had pretty much alienated everyone with whom he worked. When we met for the first time, rather than introduce himself, he said, “Well, I guess you are supposed to fix me. We all have a “broadcast message.”  Our broadcast message is a subtle message that is conveyed by our delivery. My business coach is someone who walks into the room and you immediately feel energized and inspired by his presence.
Because we like to say that emotion is the mask of meaning, our emotions often hide the meaning behind our message.
Negative stories that are frequently repeated possess a hidden positive statement of value, something that was wanted or expected but was not achieved. Recently, I was talking to the Managing Director of a large recruiting firm for safety professionals in the Asia Pacific region about the importance of communication skills. Know how to ask for budget - A common complaint I hear from executives is that safety managers, engineers and supervisors are unable to present confidently about safety.
These workers perform duties such as basic housekeeping, hygiene assistance, transportation and more. Although PSW’s are not regulated by any particular government entity or organization, it is lucidly clear that these individuals must receive adequate training so that they are thoroughly equipped for the multitudinous responsibilities that they will face. One of the major concerns about PSW’s, when it comes to competency, is the development of the capacity to effectively communicate.
No matter what role in life you are engaged in, communication is vital to insure effective interaction and fulfilment of responsibilities and obligations. PSW’s are required to produce certain written material that requires that they be able to communicate clearly and succinctly a number of different facts. With this in mind it is important that PSW’s get the proper training so that they can develop their communication skills. The worker must be able to revise documents when errors in content and mechanics is evident, so that information is accurate and valid. Effective listening and reading skill are imperative to understanding and communicating information to others as well. A Personal Support Worker has to be able to understand the impact that deficiencies in communication with the client has on their ability to provide effective and quality service. It is extremely important that Personal Support Workers are able to communicate with others to insure clarity.
There is no doubt that proper training in communication is necessary for PSW’s to provide the optimal in personal support services.
This message originates in our minds and is channelled through the various ways that we use to deliver what we would like to say, such as tone, body language, word choices, etc. He is always positive and treats whomever he is speaking to as if they are the most important person in the world. So if you are feeling upset or angry, chances are whatever you are telling others will come out in that tone. If you can check your assumptions before you start speaking, then you may learn to challenge them for their accuracy before you begin. Your emotions are the cue to what is going on in your head, what you are thinking in that particular moment.
Some project a positivity that suggests they like people and value them for their contributions and uniqueness.
By recognizing the stories you repeat, you can begin to notice what is important to you and understand the source of a negative broadcast message.

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The level of quality in which these services are delivered is inextricably bound to the quality of life that the patient will be able to experience.
As this is true in all areas of life, whether personal or business, it is especially true in the healthcare profession. They must be able to understand the importance of proper tone, pace and volume, so that the information they are communicating is received in the proper light. They must also be able to recognize when these deficiencies exist, and know how to deal with them.
It is necessary to provide information to the charge nurse in a manner that is accurate and apprehensive. There is no one size fits all answer for this challenge, but a comprehensive program that will adequately equip PSW’s is definitely in order. His senior leader indicated that he was extremely competent, but that he was interpersonally challenged.
But I challenge you to teach me anything I don’t already know.” Try as I did, our coaching engagement did not last very long. What makes our broadcast message difficult to discern is that we do not see ourselves the way that we are seen.
Sometimes when I am having a tough day, I will tell my staff that they should not interpret the tone of my message as any sort of accusation about them or their behaviour. This is not easy because in the absence of data we usually make it up in the most negative way possible.
If you are angry with someone, then your message may be laced with the emotions that you are experiencing at the moment even if they have nothing to do with the person to whom you are speaking. So, when people commit to do something, you have the expectation that they will keep their commitment. Unless someone points out what they don’t like about your delivery, you may have difficulty recognizing how you come across. The ability to use effective communication skills will insure that the PSW is able to meet the needs of the patient. Because PSW deals with a number of different issues, such as house cleaning, transportation and hygiene, it may be a challenge to have one particular vernacular that will adequately address all situations, but there has to be a common ground on which communication is carried out. Conversely, a colleague of mine once told me of a former manager he had who would enter the doorway on a mission to criticize whomever was nearby. They will usually ask me what is going on with me or if there is anything they can do to support me. All of these behaviours are usually interpreted negatively and can be quite intimidating and demeaning to others. Particularly when our expectations are violated, it is very easy for us to assume the worst about a person or a situation and then act accordingly. In this way, your emotions becoming a reality check to assess the quality of your thinking.
Hopefully asking yourself these questions and even seeking the feedback of others will help you gain a deeper understanding of the messages that you send. He really wasn’t interested in learning anything about himself or what he could improve. Someone who is highly negative may drain the energy from others who leave their presence feeling exhausted by their interaction with them. When you understand how others perceive you, then you can take steps to making a change and improving your broadcast message.

At every turn, I was confronted with an air of superiority and arrogance that I had previously never encountered. This difference in values often leads us to adopt an inaccurate or incomplete story about others that influences our behavior when dealing with them from that time on. If you are such an individual, you can change your energetic delivery by training yourself to see the positive and the opportunities available to you rather than focusing on the negative. When I tried to teach him something that would help him to be more aware of himself and his impact on others, he wasn’t interested.
If you can notice what others are doing, then a change in your behaviour may help you increase the engagement of others. In this way we create a negative broadcast message that usually has a more negative influence on them than anything we might say. When I tried to teach him a skill that I had developed to increase our understanding of others, he swore that he had learned that before somewhere, although he could not remember where.
You can accurately assess the positivity of your delivery by the positivity of the audience’s response.
In short, he assured me that nothing that I was teaching would do any good nor would it help him further his career.
That’s why, now more than ever, it’s so important to be able to get your message across clearly and effectively.  No matter what line of work you’re looking to get into, the one vital skill that is integral to every career is communication.
Today’s employers not only want educated candidates with some amount of hands-on experience, they also want candidates who are confident, hardworking, and who can communicate with co-workers and clients alike. Communication also involves listening to others and understanding the message they’re trying to get across as well. Basically communication encompasses all the ways in which you interact with others both in personal and professional settings.  Why is Communication So Important?When you can communicate effectively, you’re able to get your ideas across.
You’re also able to understand the needs of others better, which can make you a better problem-solver. Louis Community College found that more than 60 percent of employers say applicants lack crucial “communication and interpersonal skills.”  Strengthening Your Communication SkillsIf your school or degree program already includes a communication component — great! Here are just a few ways you can make sure you have the type of communication skills employers are looking for:     ?   Take a class on public speaking. For some reason, getting up in front of a crowd and talking strikes fear in the hearts of so many of us.
Taking a class on public speaking can help you overcome this fear and become an effective presenter. But if yours doesn’t, just Google “public speaking classes” in your area and you should find a number of options.        ?   Understand body language. Furthermroe, if you don’t recognize your own body language, you could be giving off the wrong signals to others as well. Fortunately there are plenty of online resources to help you understand this important but often forgotten aspect of communication.         ?   Don’t say “um” or “like”. The problem is so many of us wait to speak instead of actually hearing what the other person is saying. A face-to-face conversation is no time to be responding to texts.         ?   Learn proper grammar.

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why are communication skills so important in the workplace

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