Before going through this activity, you should have talked about assertiveness in detail along with giving examples so that delegates know what is expected of them here.
Being able to have an opinion about important subjects and defend that position is an incredibly important skill in life. Many countries around the world regularly broadcast soap operas on TV; social programs which usually contain a lot of angry and emotional discussions between various extreme characters.
This exercise helps delegates to use the scenarios on such programs and turn them around with assertive communication. Being assertive is not just about expressing your rights; it is also about increasing the efficiency of your communication with others. This fun exercise shows the effect of assertiveness in achieving goals by presenting a combination of passive, aggressive and assertive behaviours in the task. Download a free comprehensive training package including training guidelines, soft skills training activities, assessment forms and useful training resources that you can use to enhance your courses.
Believe in yourself more – always think positively and feed yourself with positive inner dialogue.
Assertive behavior can earn you a lot of respect in both your professional and personal life. A clear understanding will help you keep your emotions in positive control while establishing what you think is right. We help you value the power of “no”, and manage assertion in a positive and productive way. The simple fact is that it is virtually impossible for today’s entrepreneur to keep apace of the rapid changes that demand attention and management. Here is the experience of becoming pro-active in response to bullying as seen on the enneagram or the NTS. Assertiveness training is necessary in order to train the Attention to act according to Human Rights Values (point-four) and the Golden Rule (point-eight). The important factor at point-six is Will Power, but it may be in the form of Help or Assistance from Bystanders. Now, if through role playing and attention building exercises, we teach, instruct, impart and transfer the knowledge and understanding from the enneagram above to our selves and our students, we can expect to reverse the bullying cycle. Using the NTS (Nine Term Symbol or Enneagram) it is possible to see exactly which part of the process are lacking and need training for any given student or situation.
Point-three, which is The Self, has to do with the real human being and not their acquired personality. What ever level of understanding of the Golden Rule or level of Self Confidence or degree of Help (and so on for every point around the NTS) will determine the outcome of the situation and how intentionally a person can act given the forces from the bully.
A great way to learn how to be assertive is to know how it contrasts with being aggressive or submissive.
Often, we come across such potentially heated debates during the course of a day, but the subjects are mainly to do with practical daily tasks rather than deeper philosophical issues. The negative emotions and feelings generated by these experiences can stay with us for a long time afterwards and make us feel overtly emotional, weak, stupid or even unworthy. Assertive communication as opposed to passive or aggressive communication is usually the best way to handle aggressive communication.
It can accurately spot activities in the collection which are similar to the one you are currently viewing. Download our training resources and extend your portfolio to meet market demand and deliver state-of-the-art interactive training courses.
Stand in front of a mirror, look yourself in the eye, and tell yourself how wonderful you are!


You can only change what you do; and that a change in your behavior will afford others the opportunity to behave differently towards you. Instead, turn every situation into a positive learning opportunity for future behavior change. Make sure it matches your words: people tend to believe what they see rather than what they hear. This will ensure you stay in control of you and the situation, and afford others the opportunity to do so as well. Concentrate on the situation rather than your own feelings, and recognize that the other person is most probably angry about the situation – not with you.
Lose the words that signal “I’m a pushover” such as “I’m terribly sorry”, or “I’m afraid”, or “Could you possibly…?” or “Can I just …?”. For a safer, faster, more enjoyable user experience, please update your browser today or try a newer browser. It is also important to understand how much right one has over another person, in order to assert with total fairness.
The new world of technology, increasing regulations and laws, and human resource issues make this an even more challenging environment for business owners. This means that more and more business owners are turning to business consultants and outsourcing many of their more specialized functions. Without training, we assume people can simply do what they are shown through words (basically what they are told) and what they are shown through other media. Will Power, Conscience and Help can all be understood as aspects of what enters the process at point-six.
Self Confidence is a buzz word, and the closer a person comes to essence, the more true self confidence they attain naturally.
This activity helps delegates to analyse a given situation and analyse various responses delivered and see how their feelings are affected as a result of each response. Through these discussions delegates can see if their views are markedly different from those of others and if so what it may suggest when they interact with others.
The solutions to such issues are usually non-obvious where many thinkers have been putting efforts in exploring them and providing insights.
One way to deal with this emotional baggage is to acknowledge it and take responsibility for it. The focus of this exercise is on learning how to constantly use assertive communication and not necessarily only at the beginning of a conversation. This article suggests a few useful sentence formulations to help you express yourself assertively and increase your confidence in dealing with potentially aggressive people. Being assertive doesn’t happen overnight, but the more practice you get, the more skilled you become. Substitute big “I” statements followed by factual descriptions instead of judgments or exaggerations.
And if it helps, remember that you are not refusing them personally, you are refusing their request. But, people can not act until all of these points and inner lines of the Compass (the six labeled lines inside the circle) are working together.
What comes in at point-six and how we define it depends on the situation and on the people involved. The idea here is that sharing difficult experiences and the feelings generated by them will allow delegates to acknowledge them to another person and therefore more easily come into terms with them. While it will often allow individuals to meet short-term aims in the longer run it will cause increasing disfunction.Our communication skills trainers have many years of experience in showing people how to develop their communication style to allow them to communicate in a clear and relaxed manner.


And while you may not always get what you want, you will always know you gave it your best. Well, people can try, we can pretend, we can do something, but our actions will not be effective until all of these parts come together into one whole system. I would like to get an email about what kind of service you can provide to a small but growing company. Again, role playing as a means of assertivness training can help the student and the adults with this action of aiding the development of self confidence. Our interests are in developing leaders, improving bottom line results, keeping and restoring passion and most importantly meeting sales goals by being proactive vs reactive!
We are focused on ensuring that when you return to work there has been a clear, noticable improvement on your communication skills. That means that we not only explain the key skils of clear and assertive communication in this training course but also move quickly to get people practicing these skills.
Learning to communicate assertively and clearly is a practical skill and as a result this course is unashamedly hands-on.
It covers the key concepts and skills that delegates will need to be comfortable with but then gets people practicing those skills.
We use a variety of role plays and other scenarios to ensure that our delegates all practice these skills.Also people often approach business interactions, especially more difficult ones, with a clear idea in their mind of what they will say and how they will communicate it.
They then find that during the conversation they lose their confidence or find it difficult to get their point clearly heard and understand.
We then work through ways that these issues can be addressed and also look at strategies that may be useful when working with difficult people.Being able to communicate clearly and assertively is a key career skill.
All employees, whether manager or team member, need to ensure that their needs and issues are clearly communicated to other people. It means feeling able to expressing your thoughts, feelings and beliefs in a direct and honest way and being able to respond in an appropriate way to people who do not agree with you.
As a result they tend to place greater weight on the wants and feelings of others than they do on their own. As a consequence they fail to communicate their thoughts and feelings clearly to others, especially when the other part is expressing an opinion or desire that they do not agree with.
They do this in the hope that they will please the other party, however it means that they allow others to make decision form them and to lead them.By responding passively individuals will also often portray themselves as less decisive. This actually creates a less positive image of them and may make them feel less confident in their opinions. In addition, passive behaviour can often lead to treatment by others that reinforces this passive behaviour.
This in turn leads to being treated less well, and as a consequence further erodes someone’s self-esteem and confidence. It can be exhibited in a number of ways from unduly rushing somebody, ignoring someone, instructing someone rather than asking them or simply failing to take into account someone else’s feelings.
As a result an aggressive communicator will very rarely praise or consider others and when responding will often put others down.



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