Whether you are in Aged Care, or another health related profession, if you are looking for ideas of ways to manage change or help your people cope with change, you’re in good hands.
The aged care sector is in the midst of multiple reforms and aged care businesses need to adapt as consumers become increasingly savvy about their options. Governance: does your board have the necessary up-to-date knowledge, skills, and experience to make the right decisions for your business in this evolving, challenging environment? Leading Change: do your senior and experienced staff have the skills, attitude and emotional intelligence to guide all staff members through a changing environment?
Moments of Truth: do you know exactly which interactions with your business drive lasting perceptions of value for your clients and their relatives?
Customer Service: once you have an understanding of what your clients and their relatives value, do you know how to create a culture of superior service amongst your staff?

Performance Management: do you have systems in place to create an environment that will attract and retain the best people, and give them a reason to show up to work each morning because they feel that they add value to a team?
CDC Training: have you taken the next step to go beyond setting up systems and procedures to implement CDC, and given your home care workers the skills and knowledge they need to become CDC facilitators that add value to their clients’ experience?
Take a look at the resources below, or get in touch with us today to talk about how we can help. How to create strategic opportunity through food services, identify operational opportunities to create lasting impressions, and engage staff to implement change. When checked, Shutterstock's safe search screens restricted content and excludes it from your search results. Please download the latest version of the Google Chrome, Mozilla Firefox, Apple Safari, or Windows Internet Explorer browser.

Leading change requires both engagement at an organisational level and enablement of individual adoption. A Moment of Truth is any opportunity to create a lasting perception in your customer’s mind.

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