All course delegates are welcome to attend our regular, ongoing learning and inspirational events. All of the online course materials are emailed over to you as e-documents, if you would prefer a hard copy of the course materials to be posted out to you please select this when checking out. Tower Training features Business Management, Human Resources and Quality Management Courses. Since then (I’m 32 now) I have tripled my effectiveness, lost more than 30 pounds, adopted a more optimistic view of my life and raised my own self-esteem greatly. It may sometimes feel like you should have started to change your life earlier, when you were a kid or in your teens or early tweenties. You may look to your past and tell yourself: “if only had done this or that then things would have been different and better now”. It isn’t too late for you to improve something in your life that you really want to change.
If you have found several things or habits you would like to focus on then choose to focus on just one at a time.
A Mission for Michael, an Orange County Drug Alcohol Treatment Center, would love to help you change YOUR life. Business courses are a brilliant way of increasing your individual skills and career path trajectory. I would like to take this opportunity to thank you and your team on the excellent delivery of the course I attended - Cert IV in Training and Assessment. Please feel free to fill out our enquiry form below with any questions or queries you may have regarding our services. Starting life as specialists in cultural awareness training programmes, our expertise has grown to include a more rounded approach to business training focused on the needs of our international business clients.
Although many of our learning courses are not strictly about cultural differences, cultural issues or cultural awareness, much of what we do as a company is still very much cross-cultural in its perspective. The only at-a-glance reference volume that explains employer obligations under 50+ employment laws, for each of the 50 United States. Onboarding (New Employees) Collection helps you ensure that your workplace maintains a respectful atmosphere, while also keeping yourself protected against any potential legal problems. Every employee needs to understand one basic truth: a respectful workplace is more pleasant and more productive for everyone. Follow along with this series of vignettes where nurses interact with clients experiencing a wide range of mental health challenges. Individuals build the skills required to effectively communicate their thoughts, ideas and opinions to others.
Bud to Boss e-Learning Toolkit® of 20 e-learning courses has been designed specifically to address the needs of anyone who is new to supervising and managing others.
For seven years running, retaliation claims have ranked #1 in claims filed with the Commission.
These two new drug-free workplace videos help you meet mandated training requirements and provide guidance for your managers and supervisors. The "TAKEAWAY" for Managers™ Series gives managers and supervisors a basic foundation for legal compliance, in a straightforward and easy-to-remember way. This new DVD training program shows how the Creativity & Innovation Approach to Diversity & Inclusion works by seeking different perspectives, new ideas, knowledge and experiences.
This new on-demand webinar provides you with for clear and concise tips on how to coach, train, and build effective workplace teams for the success of the whole organization.
Employee Version - Helps employees recognize what kind of behavior is not appropriate in the workplace and how each individual can contribute to an atmosphere that is better for everyone. Manager Version - Shows managers how to prevent harassment in their workgroup and the need to respond promptly and appropriately if a problem does occur. California Manager Version - Can be used as a component of a two-hour class led by a qualified trainer to meet the standards of California AB 1825 and 2053. Deliver this powerful lesson to your organization and develop a more diversity-friendly culture with Diversity: Respect at Work, a video program that helps employees understand, accept, and value differences.
Our latest healthcare training video releases will help you protect the safety and health of your staff and patients, develop employees' knowledge, and meet government training mandates. Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone.
This brand new workplace bullying training program covers five dramatic stories ranging from a hospital to City Hall, victims and witnesses will see how to speak up and challenge a coworker’s mean-spirited behavior in a straightforward way that earns them respect.
Safety Audit Checklists is a comprehensive reference manual of reproducible checklists and audits you can use to ensure your facility is both safe to work in and compliant with OSHA’s standards. The manager version of workplace violence training video covers the ten warning signs seen in the employee version while offering additional content for managers, such as how to hold information-gathering meetings, confront a bully, or terminate a problem employee. A customer service video that teaches skills to turn angry customers into satisfied customers.
Find Jane Elliott diversity training videos including Blue Eyed, Class Divided, Eye of the Storm, Angry Eye, Eye Opener, Stolen Eye & Indecently Exposed.
This Comprehensive 8-DVD set will teach your staff how to impress customers with memorable service!
These training courses are designed to meet the challenges facing home health employers and training schools, you have complete program control with strong behind-the-scenes support from the Institute for Professional Care Education.

This series of courses reflects the different levels of management and the various responsibilities involved. These sales based courses are designed to address all the various sales approaches and remain focused on the issues of today. Whether the selling is on the telephone, face-to-face or at an exhibition, these courses are aimed at those who want repeat business. How we treat others and how we are expected to Safeguard the more vulnerable in our society has become the focus of many changes in socially based legislation. No one is suggesting that change is always easy but, if embraced, will almost certainly mean a more harmonious working environment and people are kept safe. Bracey Business Training prides itself on the ability to create specific courses for individual customers.
Our portfolio is based on communication as the core skill but we are more than happy to talk to clients about their training needs.
Our wish is to make both information and ease of contact as trouble free for clients as possible.
Steve Bracey has been training for over 30 years and held senior management positions in well-known organisations. A Fellow of the Institute of Sales and Marketing Management, he started the company in 1990 and has rapidly built up a reputation not only as a presenter but for constructing and developing training programmes throughout the UK.
Steve Humpherson joined Bracey Business Training in August 2005 and brings with him a wealth of experience having worked in various industries and businesses. The following 13 years has seen him working in various posts for local and national government in the world of training.
These standards have been instrumental in both retaining customers and developing new ones. The development of courses and clients has resulted in Bracey Business Training becoming a partnership with Steve Bracey and Steve Humpherson. You may not, except with our express written permission, distribute, copy or commercially exploit the content on this website. To contact Steve Bracey, please call (07860 841347) or call (07946 308594) for Steve Humpherson. Cookie Policy: To help us better understand how our visitors use this site, we use Google Analytics.
If you choose to accept cookies while browsing our site, we will assume applied consent has been given. It seems that most products and services are now being offered online with over 50% of todays shoppers in the UK preferring to shop till they drop in the comfort of their own home… its no surprise why! The course comes with a course assessment, up on completion of your course assessment you will receive your Online Business Diploma Certificates.
We also hold regular inspirational events in Manchester and London for all students studying any of our courses. All courses are regularly scheduled for open enrollment, but can also be run upon request for a single organisation.
I have learned to simplify my life and to inject a lot more happiness into my days and years.
Or that you should have been born into those right circumstances right away as you came to this earth. There are real limits in most people’s lives and personal development isn’t magic that can fix just about anything quickly and easily. From that small change and success you will gain confidence and you can build upon that to make more and perhaps even bigger changes, and the process to change your life begins. Spreading yourself too thin pretty much always leads to failure because life tends to get in the way. The feeling that something is too big or scary or difficult is one of the most common things to hold people back from taking action at all.
The plan sounds so good in your head but when you execute it then you can’t really take as much action or move as fast as you thought. RAM Training Services offers comprehensive business courses with the Certificate IV in Leadership and Management and a Diploma of Leadership and Management. Discover more about our cultural awareness training programmes in the UK and globally - download our brochure. As well as providing courses on cultural awareness, intercultural communication, working abroad and business etiquette, we now work more closely with HR departments and stakeholders in looking after a wide range of education and training needs. We still take culture into consideration at every stage of our training, whether it’s the methodology we take when delivering a global training course or the translation of materials and contents. In each situation there are two scenarios, the novice scenario helps students to see and anticipate some of the more common errors that a student nurse may make when first dealing with these clients. Bud to Boss provides the foundation needed to take on this new position and move forward in your career. In recognition of this growth trend, the EEOC has released a new, proposed enforcement guidance on proving retaliation under the various civil rights laws, including Title VII, the Age Discrimination in Employment Act (ADEA), the Americans with Disabilities Act (ADA), the Rehabilitation Act, and the Equal Pay Act. Inclusion Insights has been used by many leading organizations like Boeing, Pepsico, McDonald's, Disney, NASA, Toyota and numerous others. Plus, as a BONUS you’ll receive a list of the 9 essential roles that must be represented on a team to ensure success!

You'll find employee safety programs covering some of today's most pressing topics like hazardous material, food safety, defensive driving, accident prevention, emergency preparedness, OSHA compliance, school safety, bullying, drug free workplace, harassment prevention, workplace violence and much more. You'll find hundreds of programs on topics like HIPAA, home health care, mental health, diversity, elder abuse, infection control, customer service, patient's rights, long-term care, safety and more. Consciously Overcoming Unconscious Bias encourages participants to think about that, and to take small steps—micro-affirmations—toward a happier, healthier workplace. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective.
Whether an Individual is called a supervisor, team leader or manager; they all have the difficult task of managing people while, at the same time, having to fulfill their own tasks and duties.
Collectively they are not for the 'hard-sell gift of the gab merchant' but for modern sales people with understanding of customer needs and attitudes.
To this end, we have ensured that we have a number of first-class Associate Trainers who can be called upon for specialist subjects.
This being the case, we use any spare time to generate new ideas and training opportunities.
The client list now includes small businesses, multi-nationals, local goverment and housing associations. The company can also offer a number of experienced Associate Trainers with various subject expertise. Nor may you transmit, store or copy any of its content to any form of digital, electronic or print medium. If we are unable to take your call, please leave a message and contact details, and we will come back to you at our earliest opportunity. Registered Office: Waterside Cottage, Horsebridge Lane, Whittington, Kinver, South Staffordshire. You can, at any time, change your browsing settings to not accept cookies, but we ask that you allow us to use these valuable but anonymous files so that we may improve our visitor experience in the future.
Making a career selling online or a comfortable second income appeals to many, and with so much information at our fingertips with very little costs to start up, setting up an internet business can be a lot easier than you previously imagined. The events are a great way to watch live demonstrations of different techniques, learn new skills, have a practice with other students and to meet your tutors.
And reliving the past in your mind does not change your life today and this week and month. If you have a regular life then you’ll probably won’t have the time and energy to change three things at once even though you really hope and think you can. Professionals, with years of industry experience, teach the courses, guaranteeing that you will learn the latest techniques and strategies in modern management.
This includes training in management, leadership, team-building, sales, customer service, presentations, negotiations, cultural diversity training and other key soft skills.
We all live in an interconnected, globalised economy – ignoring the global and cultural element of any training today leaves attendees with a hole in their knowledge.
Three brand new checklists and a new topic have been added to this 2016 update to reflect a new OSHA rule and enforcement emphasis programs.
In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers. This series of courses addresses the need to communicate well with customers and colleagues and the importance of perception. Bracey Business Training offers a complete range of people skills training and we pride ourselves on tailoring content to ensure that our customer needs are met. All this ensures that Bracey Business Training can still provide our customers with the promise made at the start of business in 1990; Quality and Personal Service Ensures Customer Satisfaction. Once you've signed up for any of our courses you will receive details of our different monthly events via email.
Take time to focus on this because if you really want something then it becomes a whole lot easier to keep going.
Taking the step up to study for a management position shows a willingness to accept responsibility and a competency in your current industry.
All our courses - whether management, team-building, sales, customer service or cultural diversity training - are aimed at bringing real ROI to your business.Simply fill in the form below and you will be sent a copy of the brochure. Added to this, we will not only be blogging but, in the near future, we shall be on Linkedln. If you cannot attend our events you can watch a live streaming of the event on our tv channel. RAM’s courses will leave you with all the tools required to take on an effective management position. If you have a training need for your business – contact us and we can walk you through how we can help.

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