If you're reading this, you're still using Internet Explorer 6, a ten-year-old browser that cannot cope with the demands of the modern internet.For the best web experience, we strongly recommend upgrading to Firefox, Google Chrome,Opera, Safari or even the most recent version of Internet Explorer. The Case Management Society of Australia and New Zealand (CMSA) National Certification sets the benchmark of excellence in case management. Is your goal to receive national certification and recognition as a Certified Practising Case Manager™ or Certified Case Manager (Non Practising)™? Do you want to improve your case management skills or better understand what case management is, including your duties to the profession of case management, clients, community, employer and colleagues? For individuals or organisations providing Consumer Directed Care or Individualised Care this training is essential to understand what is expected in case management by funding bodies. Please note: the CMCT01 training (face-to-face or e-learning) is only available to full time residents of Australia and New Zealand and is not available to individuals residing or employed outside of Australia or New Zealand. The following charges apply to the Face-to-face, E-learning (online) or Onsite training: A tax invoice is issued by email upon completing the online registration. Please note: the additional time allocated to activities in each training module will vary from person to person and is provided as a guide only.
Onsite training is available to member or non-member organisations for a minimum of twenty five (25) delegates or the equivalent fee for twenty five (25) delegates for a one (1) day event.
Flexible scheduling allows you to pick the date and location that best works for your employees. Maximises your training budget and eliminates the costly expenses associated with employees attending offsite training. Engage in case studies and confidential discussions specific to your organisations' client group and challenges. Provides opportunities to promote camaraderie, consistency, and collaboration between individuals, teams and departments across the organisation. Promotes opportunities for interagency collaboration and networking; host an event and invite other organisations to participate in training. Please note: same day travel from event by trainer may (depending on event location and available return flights to Sydney) necessitate an earlier start time. Should you chose to host an onsite training event and open registrations to external organisations within the sector the CMSA can can provide you with a personalised flyer so that you may circulate in the wider community to garner interest and external registrations.
Training materials are delivered by courier (TNT) at least two (2) weeks prior to the event. The CMSA will require a contact name, telephone (landline) and delivery business address for receipt (by courier) of the training materials. A list of registered participants will be required by the CMSA for the purpose of preparing and issuing the Certificates of Attainment.
For administration purposes, the CMSA is required to maintain an attendance record for each training event.
The CMSA recognises this training as 6.5 hours of PTD activities for both the face-to-face and e-learning training.

Training is facilitated on our behalf by our Corporate Partner, Lorraine Poulos who who has extensive experience working within the human services sector in Australia with a strong focus and expertise in training, learning and professional development. To view all events please click here - please scroll down page to locate the date you are seeking.
By registering for a training event (face-to-face, e-learning or onsite booking) the registrant (delegate) agrees to the Terms and Conditions as outlined below and to the conditions as contained therein. It is the responsibility of the individual completing the online registration to seek confirmation of the said registration from the CMSA. All face-to-face training is subject to minimum booking numbers and may be cancelled if the required number of delegates are not met. The delegate is responsible for all travel, accommodation and associated costs to attend the training. The CMSA reserves the right to cancel, re-schedule or relocate any face-to-face training, refuse registrations to any advertised training or change facilitators for confirmed training events, if required. The registration fees will be refunded in full to the registrant for any event cancelled by the CMSA. The CMSA reserves the right to refuse entry to any individual not listed within the online registration record (i.,e.
Delegate registrations are transferable to a substitute delegate upon receipt in writing by the CMSA of the substitute details (i.e. The CMSA is not liable for any travel associated costs or fees that may be incurred by a delegate as a result of an event being cancelled, rescheduled or relocated to another venue. Any cancellation of an e-learning (online) training registration is deemed non-refundable should the registrant elect not to complete the training once access by the registrant to the E-learning Platform has been authorised, login details emailed and copies of the training materials dispatched by Australia Post in Express Post Satchel.
No refund is issued for cancellations received one (1) to five (5) days prior to the event.
All training publications and materials are copyrighted and should not be reproduced or distributed without written permission from the CMSA.
The CMSA does not permit the unlawful recording (video or audio), sharing, duplication, distribution or copying (full or part thereof) of training resources, publications, media files or URL links. The SAF lists the guiding principles for each of the Standards 1-4 and describes the practices and evidence that Case Managers must be able to produce to demonstrate their level of practice and has been developed for a practitioner to review, measure and assess their individual professional practice, performance and compliance against the CMSA National Standards of Practice for Case Management.
The CMSA recommends that the SAF is completed in the workplace at least annually or more often as identified (i.e.
This includes unpacking the Framework for Ethical Decision Making and applying this ethical framework and the Ethical Questions for Decision Making to a case study (relevant to the delegates practice area). 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Karnataka, India Kerala, India Lakshadweep, India Madhya Pradesh, India Maharashtra, India Manipur, India Meghalaya, India Mizoram, India Nagaland, India Orissa, India Pondicherry, India Punjab, India Rajasthan, India Sikkim, India Tamil Nadu, India Tripura, India Uttaranchal, India Uttar Pradesh, India West Bengal, Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, Democratic Republic, Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territory, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and The South Sandwich Islands, South Korea, Spain, Sri Lanka, St. Exemptions to this rule apply to individuals who hold a PhD or Masters degree in Case Management only.
Organisations are now required to demonstrate employees have the necessary skills and qualifications to undertake case management roles.

For further details of scheduled events in Australia or New Zealand please visit our Training Calendar.
For delivery by email the CMSA will require either each participants email address or one (1) nominated email address to which all certificates will be sent in a zipped folder after the event. This record has the full name and email address of each registered participant which is initialled by each participant at the commencement of the training. The individual would need to collect (or make arrangement for delivery of) their training materials from the hosting organsation (i.e. Registrations from individuals (or organisations) not residing within Australia or New Zealand or employed outside of Australia or New Zealand are not eligible to register nor participate in this training. A count of all registrations will be undertaken ten (10) days prior to an event with all delegates notified of any cancellation in writing at least eight (8) days prior to the event date.The delegate will be offered a transfer to the online (e-learning) training module (if applicable). Once a registrant has registered for an e-learning (online) training they receive access to the E-learning Platform and soft copy version(s) of the training course materials and resources. Four (4) Codes (and associated sub-placitum) of Ethical Practice and Professional Conduct: (1.
The use of a temporary, or visiting, address (residential, business or postal) within Australia or New Zealand, for the purpose of registering for the CMCT01 training is considered in breach of the Terms and Conditions, as set forth by the CMSA. If the delegate does not wish to transfer their registration to the online (e-learning) training a full refund will be issued pursuant to this advice from the said delegate. The substitute delegate will receive all training materials on behalf of the original delegate. Hard copy materials are then dispatched to the address as nominated within their online registration form. Any registration to be found to be in breach or these Terms and Conditions will be cancelled and a refund issued to the registrant.
Delegates who are unable to attend a registered event must notify the CMSA in writing seven (7) business days prior to the event to be eligible to transfer their registration to a future event. Any such actions are considered a serious ethical breach by the CMSA and may adversely affect any future certification or member application to the CMSA. Delegates providing notice of non attendance less than seven (7) business days prior to the event are not eligible to transfer to another face-to-face event.
Rather, the delegates face-to-face registration will be transferred to the e-learning (online) training package.

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