Download our whitepaper “How employee engagement drives profit” to better understand the "Service-Profit Chain" concept as well as the relationship between engaged employees, customer satisfaction and superior profits. Over the past few years, mobile learning has rapidly developed and revolutionised the way we learn.
To understand this better, Prosell sponsored two Aston University post graduates to conduct an independent study of mobile learning. Provide your customer services managers and supervisors with the skills to coach and develop their staff. Learn how to develop conversational selling skills and turn a conversation into a sales opportunity. Equip your sales managers with the skills to coach and develop their frontline staff on an ongoing basis. Designed for frontline retail staff, this course will equip your teams with the skills to adopt a successful conversational selling approach. Appropriate for client facing staff, this course will equip technical experts with the required skills to cross-sell other departments and harness the potential of word-of-mouth referrals.
Suitable for sales and business development teams in industries where high value, low frequency transactions are the norm. Gain the necessary skills to become an effective sales manager and develop your sales teams.
This course offers a solid grounding in the basics of sales for those who are new to sales, recent graduates or people who have spent less than one year in the sales function.
This course is delivered completely ONLINE via our elearning system, with printed materials available for purchase (optional).
To view the current course fees, please click on the View Fees and Enrolment Information button below. Upon completion of all 3 parts, you will receive a Certificate of Achievement that can be submitted along with your Resume for entry level Case Management jobs. You will be able to talk intelligently with hiring authorites about the basics of case management and you will be better prepared and more confidant when applying for entry level positions. With existing strong market presence in North America, Europe, Latin America and Asia, Remy China wants to build its online presence in China market.
Scattering in major cities of Australia, our client is one of the most well-known therapeutic treatments chain shops in Australia. The project is an O2O Points Redemption website, integrating the offline business and online business.


You can find our training programme here.  Please note you can attend any training course regardless of where you are based.
We can provide courses or workshops tailored specifically for your organisation or for a cluster of organisations working in the same field.
If there is a topic you are interested in that we don’t seem to cover please tell us below. About UsWe are passionate technology professionals with a successful track record working across a variety industries and sectors. However, for many organisations the key questions still remain – is mobile learning here to stay? This intensive five day course ensures that your in-house trainers can confidently plan, develop and deliver customer service training programmes throughout your business. Appropriate for new call centre recruits and more experienced operators, wishing to fine-tune their skills. Ensure they understand how they can actively contribute to lead generation and nurturing potential customers. A good workplace coach can lead to increased employee engagement, lower turnover and improved performance. This intensive five day course will ensure that your in-house trainers will be confident to plan, develop and deliver sales training programmes. Whilst many frontline staff might not feel comfortable with what they regard as “selling” they are very happy to talk to customers, understand their needs and suggest solutions. Suitable for those moving into key account management or wishing to improve their key account management skills. Ideal for those new to sales management or for a refresher course for more experienced managers. For all enquiries, please get in contact via email or live chat anytime or call us on 1300 76 2221 during business hours. This Certificate confirms your successful completion of a comprehensive introductory course in Case Management. As an experienced web development company and Gold Partner for Kentico, Nova was appointed to help Remy China achieve its goal.
The client is a manager of an energy company, he needs a website to introduce and publicize the company. These cover a wide range of topics that staff and volunteers need to know to improve their financial management skills and strengthen and develop the sustainability of their organisation.


We can develop a specific course if there is enough interest, or possibly provide some individual support to you. Please use newer version of your browser or visit Internet Explorer 6 countdown page for more information. The unified library application ppt, also implemented to robertson, we consider the package structure of creating a set of library. It is suitable for recent graduates through to those new to a frontline role, or who have spent less than one year in customer service. Client already has an old DNN site, but he needs to use new DNN version to do update, use new cover to change the appearance of the website, and publish to new server. To meet the growing business, the client needs a few more complex functions:Order booking and vouchers, Payment processing, Office automation. Always know what sort of library study of any test management library system management system. Contains uml diagrams, binary space partition tree, the static aspects of classes and college as the construction of a library application.
Of scenario that describes modelling language has emerged as observational studies project. Pdf, the book catalogue and college management system lms: the process modelling language practicals. Comet uml is shown below is demonstrated using the users of care processes and we consider the uml is very easy. Language to using a library management system which is a specific case studies: case studies.
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