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Studies show that performance and job satisfaction increase when the communication climate is positive. De-escalatory Conflict Spirals: Rather than fighting, the parties slowly lessen their dependence on one another, withdraw and become less interested in the relationship.
Probably no communication pollutes and interpersonal climate more often than defensive spirals.

Rationalization is the invention of logical but untrue explanations of behavior that is acceptable to the self. Displacement: We vent aggressive of hostile feelings against people or objects that are seen as less threatening than the people or objects that threatened us originally. Well, I like the Honda more than the Ford you want, and it's my money that's going to pay for it. Ask about the Consequences of Your Behavior: "Why does it bother you when I lose money at poker?

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