Communicating in Technical Organizations This two-day program addresses productivity and effectiveness by developing enhanced communication and relationship skills essential for those employed by technology-based organizations. Effective Interpersonal Communication This program enables participants to increase interpersonal effectiveness and enhance working relationships. Effective Business Communications Administrative and technical support personnel who need to communicate effectively in their job will benefit from Effective Business Communications.
Virtual Communication Today The virtual world requires that we fine-tune our communication skills and tools for collaborating when we are not face to face.
Enhancing Communication with Better Questions Mastering the application of questions is fundamental to effective communication and business success in any discipline. Train-the-Trainer This program addresses what every trainer needs to know in order to have an effective and successful training event.
Enhancing Technical Presentations This two-day session provides the information and practice necessary to make public speaking more effective and comfortable. Networking Mastery Networking involves a set of skills and activities which can be learned and refined. Consultative Selling Consultative Selling is a three-day program which provides an overview of the transition between traditional product-oriented sales and a relationship-centered approach.
Interactive Techniques for Technical Training Do you conduct on-the-job training on laboratory procedures? ISOC has run several customised media relations and writing training sessions for UPS, the world’s largest package delivery company. You will learn best practice in building internal communication strategies that raise motivation, productivity and collaboration.
You will build a toolkit of techniques for internal campaigns as well as everyday employee engagement, including online innovations.
This is an intermediate-level course designed for learners with existing knowledge and several years of experience in communications or PR. This course is recommended for managers, executives, communication and PR professionals required to design, manage or evaluate internal communications strategies, campaigns or activities. You will not have to sit through long lectures or presentations – this course uses active learning to help you internalise the topic and apply it in the real world. Within each module, best practice and key concepts are covered off in a concise briefing, followed by stimulating learning activities like workshops, discussions, case studies and role-play exercises. This module explores and defines the core principles and defining concepts that underlie practical and strategic internal communications. This module covers how to create an internal communication strategy complete with organisational systems and a practical action plan. This module presents a toolbox of practical internal communication techniques and channels.
This module is a how-to guide to launching internal communication programmes, based on case studies of award-winning campaigns from around the world.
Training consists of concise briefings on best practice, backed up by interactive learning activities like workshops, role-plays, case study analysis, coaching, brainstorms and structured group discussions.
This course is interesting, intellectually stimulating and delivered in a relaxed and professional style.
All ISOC trainers are hands-on communication professionals with at least 15 years of experience. This course is delivered in an executive boardroom format, not classroom-style, and in a small group no larger than eight people. ISOC is also accredited by the British Accreditation Council, a UK Government-mandated training standards body. Kelly Freeman (trainer) was very motivating, friendly, knowledgeable, a breath of fresh air, a role model.
The trainer (Kelly Freeman) was really experienced and she gave practical advice on solving problems. We have specially designed the certification process so that you leave the course knowing you have an excellent understanding of Assertiveness Skills.


Assertiveness is the ability to express yourself and your rights in an open, non-confrontational way.
When you train with  Vita online Learning and Education , we teach you how to apply appropriate assertive communication skills in your day-to-day work  and life situations: you will acquire practical techniques which will increase your effectiveness and productivity, and help you gain control of daily activities. The course is designed to give students the appropriate tools to assert themselves in a wide range of situations at work. The Vita online Learning and Education  Assertiveness Skills course is approved and recognised by the following organisation: IANLPC (The International Association for Neuro Linguistic Programming and Coaching Course delegates are welcome to attend. Course materials include a complete assessment which consists of questions and case studies relating to your study material.
There is no time limit for completing your assessment; it can be completed in your own time as your own pace. All students have their own tutor which they can access should they wish to ask any questions throughout the course. I have learned a great deal of powerful personal development techniques, which have helped me to overcome adversity in my personal life and, in turn, I have been able to help others, who needed my help to improve their quality of life; a veritable virtuous circle.
I recently attended an NLP practitioner course which Jimmy and one his colleagues delivered.
Jimmy was pivotal part of all the football programmes broadcast on Sky Sports Radio between 2006-2011.
To consider the different methods of communication used in a care setting, understanding potential barriers and exploring effective techniques to improve practice. This highly interactive program includes topics where participants learn special communication issues unique to technology-based jobs, recognize and overcome communication barriers, practice a process to manage and resolve conflict, and develop a communication plan to build and strengthen networks. Develop verbal strategies to communicate more effectively using assertive communication techniques. This two-day program expands existing communication skills and shows how to apply new skills in the work setting.
These include the technical competencies involved in virtual communications, such as writing and sending good e-mail, leaving effective voice-mail messages, and facilitating teleconferences or video conferences. It is suited for professionals who make technical presentations as part of their job responsibilities. Learning is pitched at a level to help you develop strategic approaches and apply sophisticated techniques.
Your trainer will introduce the concepts clearly, then focus on real-world skills that connect the big picture to your job. Edexcel has audited ISOC’s systems for the design, delivery and management of training and inspects us regularly to assure quality control of all aspects of training and assessment. Whilst we will do everything possible to assist you in meeting our required standards, not every student meets our standards. Yet assertiveness does not come naturally because we have all learned passive behaviours to stave off confrontation. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.
We run free monthly practice sessions for all students doing the home study courses, you will be notified monthly with dates of upcoming practice sessions. Jimmy's knowledge on the subject is extensive however he can easily translate this into every day experiences making him an excellent teacher. Discover the advantages of communicating assertively to state ideas and feelings positively and with confidence. The focus is on oral communication skills through clear speaking, tactful assertiveness and follow-through, and on written business communication. In this one-day program, the components of effective question-asking are identified and analyzed in relation to successful job performance, including practice sessions to enhance skill and strategies in posing questions effectively.
The program focuses on the important factors in delivering presentations with audiovisual support. The course is designed to build the communication skills needed in effective networking, develop a networking plan, and help participants identify key networking targets.


The goal for this course is to provide participants with a new way of thinking, both about sales dynamics and the relationship among the customer, product, and consultative sales person.
This interactive one-day workshop is designed for laboratory managers, technicians, and technical marketing personnel who have training responsibilities and conduct either on-the-job or group training. Courses are updated regularly and trainers are active in the industry so your knowledge will be fresh and relevant. ISOC is owned and managed by Pinnacle International, the world’s largest specialist communications and PR training company. Edexcel awards two million qualifications every year around the world and has 5,500 education partners in 110 countries. Our online courses are exactly the same as the classroom version, but include a range of supporting study material. Without exaggeration the NLP course that Jimmy Petruzzi taught and his methods have changed all aspects of my life for the better. The course was well-structured, professionally run and content rich but the crowning glory of it all was the interpersonal skills and the knowledge that Jimmy has. I have already used a number of the strategies taught by Jimmy in my work place and seen great results. This program is offered in one to two days which can include "The Journey to Assertive Land" game as an optional module. Developing an action plan allows new approaches and strategies for improving interpersonal communication back on the job.
Participants benefit by discovering ways to reduce conflicts and time spent in handling difficult customers.
Whether you participate in or manage virtual teams, work in a satellite center, telecommute, or work with others who are at physically distant sites, after participating in this seminar you will be able to get your messages across clearly, effectively, and without any "virtual" interference.
Outcomes of this one- to two-day program include developing practical skills for designing and delivering training programs, creating a motivating learning climate, and enhancing coaching and consulting skills for one-on-one training. Taught by specialists in networking and communication, the program is designed for all those interested in improving their networks.
Helpful for both newly designated trainers as well as experienced trainers who wish to enhance their skills, this program focuses on designing and conducting interactive, effective on-the-job training.
As well as public courses, we provide private and customised programmes including media interview training, presentation training, and multi-year multi-competency postgraduate programmes.
He is gracious, determined, unjudgemental and extremely generous in sharing his experiences with the people he works with. The Myers-Briggs Type Indicator® provides a useful tool based on individual preferences and illustrates how others may differ. Learning is reinforced through multiple practice sessions, and participants leave with a personal videotape of individual improvement. The two-day version provides additional videotaped feedback and practice using the participants' own training materials.
Individuals are videotaped in practice sessions and receive extensive feedback on organizing a presentation, designing appropriate visual aids, and handling question-and-answer sessions. An in-class inventory lets participants assess their current networking abilities, or an optional 360-degree survey completed before the program provides feedback from others in their network. Another short pre-program questionnaire provides feedback on individual needs and interests of the participants, allowing for some customization for each group. The program runs two- to three-days with expanded nonverbal communication and influence modules in the three-day version.



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