Effective workplace communication is necessary to encourage a positive, productive atmosphere. With customers, clients and colleagues (yes, even you – admit it!) hanging off their every word, great communicators are able to transmit points clearly, while listening and heeding audience views.So how do they do it?
Active listening, rather than passive staring (though the pigeons outside the window are interesting)means you heed what’s said, and convert points into actions and progress. Appearance – Like secretly wearing great underwear, a professional exterior will provide confidence and support and allow you to command any situation whilst also looking capable. Eye contact – In western societies, eye contact is a sign of interest, respect and understanding, so frequent eye contact should be maintained with other participants in any conversation. Patience and flexibility display interest, provide clarity and encourage confident courteous interactions between colleagues and professional networks.A vital part of active listening, your patience (shown through non-verbal cues such as nodding) will encourage speakers, rather than cause them to rapidly skip information which could be useful.
From email, to video calls and social media, solid technological understanding combined with good communicative conduct will be a distinct advantage. Don’t be afraid to branch out and apply your new communications skills to a variety of different media – your proficiency and knowledge of the growing world of digital communications could be just the thing your next corporate role or task needs! Are you struggling with how to communicate effectively with employees, peers or your employer? One of the most rewarding aspects of being a member of Hermanas Unidas is the friendships you make. Communicating with colleagues and customers is essential to the success of any small or mid-sized business (SMB) – which makes the technology that enables communications a mission-critical piece of a company’s IT infrastructure.
However, many South African SMBs are missing the opportunity to improve both productivity and customer satisfaction through modern mobile communications and collaboration capabilities.
But all is not lost: Selvin Kristnen, the managing director at Avaya South Africa, has an easy guide to help you determine the best collaboration solution for your small or midsize business. Small businesses need cost-effective solutions that enable mobile and office employees to stay connected, so information sharing and decision making can move faster. Alison JobAlison Job holds a BA English, Communications and has extensive experience in writing that spans news broadcasting, public relations and corporate and consumer publishing.
From ideas to key themes, make notes (and occasional doodles) during calls and meetings to ascertain future actions. You should also be empathetic when communicating yourself, and should do so in a manner which holds attention; if you think you’re boring your audience, change your approach!
Observe how others interact, but keep a team approach as teamwork encourages a supportive, open environment. Consciously putting your shoulders back, standing straight and uncrossing your arms will display confidence and inspire trust.
That strong hand shake may be overly aggressive for example, or too much eye contact seen as rude.


When listening to others, try not to dismiss any action or point – the more flexible you are, the higher the potential for opportunity. You may not like using power points or social media but they may be necessary to convey all points to a particular audience. Being equally proficient across a range of verbal, non-verbal, written and technological media is necessary for widespread success. Ask Questions - This is a wonderful skill to truly understand views and hash-out areas of concern.
Deal Direct - Sometimes what must be communicated gets hidden in vague statements, or worse, email! Therefore we should try to develop our communication skills through effective sources; apart from personal issues we need strong communication skills in business and professional field.
By building a simple communications infrastructure, SMBs ensure low total cost of ownership, and ease of maintenance and administration will mean you don’t need a big IT staff to keep everything running.
For an SMB, every rand spent on technology has to deliver tangible benefits right now – what’s known in the industry as return on investment. Modern communications solutions enable employees to stay productive wherever they’re working – on the road, with clients, away from their desks, at home.
A small business works just about anywhere – in the office, at a kitchen counter, in an airline seat. Small businesses today no longer have to struggle to stay connected in an always-on, increasingly virtual workplace.
By following these tips, they will be well on their way to securing a genuine competitive edge through their communications technology.
Listen to criticism and be sure to show appreciation and constructive criticism to others when due.
The speaker needs to know if you’re unsure, so explain your understanding to ensure it is correct. The more ideas and methods you are open to, the more effective your communications will be. Too often dialogue occurs in a state of assumptive mis-communication or defensiveness during tough discussions. These folks sometimes have no clue this is even how they communicate making their job look anything but easy. But due to poor communication skills in most of the occasion we used to suffer from different issues that definitely arise several problems in our professional life. Here at HerMamas we want to continue that support system when your life takes that dramatic change. Solutions like Avaya IP Office are comprehensive, easy to integrate with existing infrastructure and designed specifically for mobile SMB workers.


But make are you’re able to expand cost-effectively as your business grows, or as you need extra capacity in busy times. By enabling a set of modern collaboration tools, including elements like video-conferencing, employees are also always available, and able to be easily reached by customers, partners and colleagues. But they also want to be able to work on the devices they choose, including smart phones, laptops, tablets, home phones, even personal devices. Always-on networks used to be the exclusive domain of big business, but today they’re not only well within reach of the average SMB, but they are easy to administer, energy-efficient and reliable. I recently had a director tell me they couldn't lead their team until their "bosses" got better. I become a representative for others who complain but wouldn't dare share their honest feelings. This style of communication avoids falling into the pitfall of misunderstanding someone's point because you're simply reading emotionless lines in a memo, bulletin or email. I am really glad to get here through which I could develop my professional as well as personal communication skills. By bringing instant messaging, presence, video and audio conferencing, and corporate directory access to mobile devices, your employees are always “in the office”.
I immediately asked, "let me see if I'm clear, you won't be the best leader for your team until something OUT OF YOUR CONTROL changes with your leaders?" This director immediately back-peddled and hearing such a question likely heightened how illogical that strategy seemed. Speaking in-person one-on-one also helps you develop all of the above skills: listening actively, asking questions, and being brutally honest. In recent years, I've been able to listen more in the workplace by doing the following: a) give undivided attention with eye contact and an engaging body language b) stop to think before I actually speak (such an underutilized skill).
Moral of the story: don't rush to speak, listen actively, and then begin asking questions to become as clear as possible of all points. When I take the time to think before I speak, I end up worrying less about a rebuttal, adding unnecessary details, or sharing an unessential nugget of "expertise." Often leaders' communication style leads to overkill or co-workers and peers talk all about themselves adding unessential details without actually listening to one another.
Sure, it's hard to be brutally honest, but if done respectfully and to improve upon a situation the outcome is worth the uncomfortable feeling that comes with sharing some of the tough opinions that must be expressed. Being direct, clear and honest is a sign of professional maturity, so go for it, and don't bite your tongue.
A good leader manages a fairly balanced communication strategy that includes a lot of listening.




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