Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. While effective communication is a learned skill, it is more effective when it’s spontaneous rather than formulaic.
Make the speaker feel heard and understood, which can help build a stronger, deeper connection between you. Create an environment where everyone feels safe to express ideas, opinions, and feelings, or plan and problem solve in creative ways. Relieve negative emotions. When emotions are running high, if the speaker feels that he or she has been truly heard, it can help to calm them down, relieve negative feelings, and allow for real understanding or problem solving to begin. If your goal is to fully understand and connect with the other person, listening effectively will often come naturally. Avoid interrupting or trying to redirect the conversation to your concerns, by saying something like, “If you think that’s bad, let me tell you what happened to me.” Listening is not the same as waiting for your turn to talk. Avoid seeming judgmental. In order to communicate effectively with someone, you don’t have to like them or agree with their ideas, values, or opinions. How many times have you felt stressed during a disagreement with your spouse, kids, boss, friends, or coworkers and then said or done something you later regretted? When stress strikes, you can’t always temper it by taking time out to meditate or go for a run, especially if you’re in the middle of a meeting with your boss or an argument with your spouse, for example. Recognize when you’re becoming stressed. Your body will let you know if you’re stressed as you communicate. Bring your senses to the rescue and   quickly manage stress  by taking a few deep breaths, clenching and relaxing muscles, or recalling a soothing, sensory-rich image, for example. Look for humor in the situation. When used appropriately, humor is a great way to relieve stress when communicating.
Be willing to compromise. Sometimes, if you can both bend a little, you’ll be able to find a happy middle ground that reduces the stress levels for everyone concerned.
Agree to disagree, if necessary, and take time away from the situation so everyone can calm down.
Emotional awareness provides you the tools needed for understanding both yourself and other people, and the real messages they are communicating to you.
Emotional awareness the consciousness of your moment-to-moment emotional experience and the ability to manage all of your feelings appropriately is the basis for effective communication. Emotional awareness is a skill that, with patience and practice, can be learned at any time of life. In our business lives, we all need to apply a wide range of communication skills successfully so that we and our companies can excel at what we do and gain an edge in the competitive business environment in which we operate today.


As simple as communication seems, much of what we try to communicate to others and what others try to communicate to us gets misunderstood, which can cause conflict and frustration in personal and professional relationships.
A speech that is read, for example, rarely has the same impact as a speech that’s delivered (or appears to be delivered) spontaneously. Successful listening means not just understanding the words or the information being communicated, but also understanding how the speaker feels about what they’re communicating.
If you’re daydreaming, checking text messages, or doodling, you’re almost certain to miss nonverbal cues in the conversation. You can’t concentrate on what someone’s saying if you’re forming what you’re going to say next.
However, you do need to set aside your judgment and withhold blame and criticism in order to fully understand a person. However, when stress becomes constant and overwhelming, it can hamper effective communication by disrupting your capacity to think clearly and creatively, and act appropriately. If you can quickly relieve stress and return to a calm state, you’ll not only avoid such regrets, but in many cases you’ll also help to calm the other person as well.
By learning to quickly reduce stress in the moment, though, you can safely face any strong emotions you’re experiencing, regulate your feelings, and behave appropriately. The best way to rapidly and reliably relieve stress is through the senses: sight, sound, touch, taste, and smell.
When you or those around you start taking things too seriously, find a way to lighten the mood by sharing a joke or amusing story. If you realize that the other person cares much more about something than you do, compromise may be easier for you and a good investment in the future of the relationship. It’s the way you feel, more than the way you think, that motivates you to communicate or to make decisions. Although knowing your own feelings may seem simple, many people ignore or try to sedate strong emotions like anger, sadness, and fear.
You can develop emotional awareness by learning how to get in touch with difficult emotions and manage uncomfortable feelings, including anger, sadness, fear, disgust, surprise, and joy. Crossroads offers a wide range of Communication skills workshops to help business people develop their ability to perform effectively when communicating with other people. By learning these effective communication skills, you can better connect with your spouse, kids, friends, and coworkers. Effective communication can improve relationships at home, work, and in social situations by deepening your connections to others and improving teamwork, decision-making, and problem solving. Of course, it takes time and effort to develop these skills and become an effective communicator.


The more you practice them, the more satisfying and rewarding your interactions with others will become. If you find it hard to concentrate on some speakers, try repeating their words over in your head it’ll reinforce their message and help you stay focused.
The most difficult communication, when successfully executed, can lead to the most unlikely and profound connection with someone. When you’re stressed, you’re more likely to misread other people, send confusing or off-putting nonverbal signals, and lapse into unhealthy knee-jerk patterns of behavior.
It’s only when you’re in a calm, relaxed state that you’ll be able to know whether the situation requires a response, or whether the other person’s signals indicate it would be better to remain silent.
When you know how to maintain a relaxed, energized state of awareness even when something upsetting happens you can remain emotionally available and engaged. But each person responds differently to sensory input, so you need to find things that are soothing to you.
The way you react to emotionally driven, nonverbal cues affects both how you understand other people and how they understand you.
When you know how to do this, you can remain in control of your emotions and behavior, even in very challenging situations, and communicate more clearly and effectively. It enables you to communicate even negative or difficult messages without creating conflict or destroying trust.
The more effort and practice you put in, the more instinctive and spontaneous your communication skills will become. Physical movement or finding a quiet place to regain your balance can quickly reduce stress.
If you are out of touch with your feelings, and don’t understand how you feel or why you feel that way, you’ll have a hard time communicating your feelings and needs to others. If you’re afraid of strong emotions or if you insist on communicating only on a rational level, it will impair your ability to fully understand others, creatively problem solve, resolve conflicts, or build an affectionate connection with someone. Effective communication combines a set of skills including nonverbal communication, attentive listening, the ability to manage stress in the moment, and the capacity to recognize and understand your own emotions and those of the person you’re communicating with. When you don’t address what’s really bothering you, you often become embroiled in petty squabbles instead arguing with your spouse about how the towels should be hung, for example, or with a coworker about whose turn it is to restock the copier.



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