Investing in customer service training is one of the best ways to increase customer retention. Many organizations promote managers and supervisors based on strong performance in previous jobs. This free eBook is loaded with proven service tips, relationship skills and sales techniques to help your team deliver world-class service.
It’s almost a cliche to see and hear organizations advertise to prospective customers about how great their service is. This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service provider! Problems with workplace communication will lead to low productivity, high stress and stalemate between co-workers.
Human Resource expert Hugh Murray shares the tactics and logic needed to navigate a wide variety of workplace relationship dilemmas. While no one denies the obvious productivity gains we’ve realized from the efficiencies of email communication, many people find themselves drowning in all these messages.
The feedback I received from my representatives was extremely positive, and more importantly I hear them using the techniques they learned in your program on a daily basis. These modules have provided additional tools that I need to use on a daily basis at work and outside the workplace.

As a call center manager, I consider the Telephone Doctor communication training programs a great tool for training new employees as well as a great reminder for reinforcing positive behavior of our experienced call center agents. Lawyers spend the majority of their time communicating – writing emails, briefs, letters, agreements, talking, negotiating, running or attending meetings, training,  – the list goes on. Be clear and concise, using specific examples, recommendations, statements, and observations. Use follow-up open ended questions to make sure your communicated idea was understood as you meant it to be understood. Prepare an agenda for all meetings and follow it so that you cover what needs to be covered succinctly and efficiently.  If you follow a well thought out agenda you won’t waste your client’s time and money.
Choose the right time for your intended communication.  Timing of a difficult conversation or delivery of an email can make an important difference to the outcome. If you would like coaching on how to communicate more effectively, please contact me , Irene Leonard, Business Lawyer Coach to see how I can assist you.
This entry was posted in Business Plan, Client relationships, Delegation, Law Practice Management, Marketing, Networking, Staff Management and tagged client relationships.
But too often the skills necessary to operate effectively at the management level don’t come naturally.
Dealing with customers requires a specific mentality and skill set.  Equipping your staff with the proper tools to best navigate service situations will raise customer satisfaction levels, lower employee stress and improve bottom line results.

As if somehow, great customer service were just that…bragging about how much you care. Spam messages are jamming in-boxes across the globe and the average business person now gets over 100 emails a day. The training was an eye-opener to some mistakes I'm guilty of and I 'll now be more proactive and friendly on the phone. I feel the investment we've made in this program is going to provide benefits for a long time to come! Prepare an agenda for all your meetings whether in person or telephone.  Ensure the meeting’s agenda content is consistent with your client’s Legal Strategic Plan. The client’s Legal Strategic Plan is the plan you created or designed to solve your client’s legal matter. Here are the top 5 easy ways to set the stage with your customers at your establishment, right from the get-go!

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