Communication breakdowns are a common cause for conflict, and poor communication strategies can lead to rapid escalation. One idea that can help you choose the best communication strategy for the situation comes from what I call the communication continuum. The continuum runs from passive strategies on the left to aggressive strategies on the right. Assertive communication approaches represent a range of techniques rather than a single point on the continuum. Whether it sits a little left of center or a little right of center, the guiding principle behind all assertive communication techniques is that the technique allows you to effectively express your needs and concerns in a way that respects the needs and concerns of the other person.
State your perspective as your perspective or interpretation without resorting to statements that blame the other person. Avoid the desire to slip into interpretations like calling the other person rude or insensitive. The longer you talk, the more likely you are to slip into either passive or aggressive techniques.
Opening doors to better communication through improved hearing is the very heart of our mission. Speaking to children or grandchildren often involves such vast differences of vocabulary and perspective that the connections can get lost or, even worse, end in frustration. Rather than asking your “Gen Y’ grandkids to get off their cell phones, ask them to help you work yours. Or rather than asking your Traditionalist friends to collaborate in party planning via email, take the time to sit down with them face to face. The graphic here is a glimpse into the four generations that communication experts see interacting today and what informs their perspectives and communication styles.


I suggest you to summarize any meeting with the collaborators persons in specific points and take approval from him about them at the end of your communication with him.
I suggest you to make the director person feel that his thoughts are very important and don’t give him any type of orders. Contributors are social oriented, but they prefer speaking to people in small groups or individually. I suggest you to be 100% professional in dealing with them and avoid putting them face to face with problems. Likewise, effective communication strategies can help you correct these miscommunications to move conflicts quickly towards resolution.
In passive strategies, you communicate in a way that protects the other person’s interests at the expense of yours.
These strategies depend on approaches that protect the interests of both parties in the communication – yours and the other person’s.
Some of the approaches lie a little to the left of middle – they are a little more passive – and other approaches lie a little to the right of middle – they are a little more aggressive.
Yet for many of our patients, difficulties communicating – even with a hearing loss – are not so different from those experienced by folks who hear perfectly well. Today’s experts on the increasingly studied phenomenon of mulitple generations working together have observed that communication across age groups works best when people recognize each other’s strengths and make the effort to celebrate – rather than complain about – their differences. Learning to communicate better across these boundaries is an experience that can benefit us all, regardless of our hearing abilities. The population is divided among these styles and the people of each one play their role in our life. They like interaction with people and they are good motivators because of their enthusiasm.


Aggressive strategies represent the other extreme where you communicate in a way that protects your interests at the expense of the other person’s.
Wherever they lie on the continuum, all assertive strategies have this in common – the interests of both parties are protected. I think everybody also can communicate with any one of these styles according to the situation but absolutely everybody has his major communication style. The collaborator tends to be dramatic and tell a lot of stories before quoting any statistics. They adopt a practical approach to situations and generally take actions when someone with a different communication style is still analyzing or planning. In addition, their desire to maintain a peaceful environment might lead them to repress angry feelings. Depending on the situation, you might choose to go a little more passive or a little more aggressive within the assertive range. Directors tend to be forthright with opinions and reach their points quickly, so their communication style can be tough. When this situation happens, contributors are not seeking advice but want someone to listen as they release the anger they have kept hidden.



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