ISOC has run several customised media relations and writing training sessions for UPS, the world’s largest package delivery company. This course opens up a toolbox of proven techniques for gaining advantage in all forms of negotiations, whether with suppliers, customers, regulators, colleagues or employees. You will learn to define entry, exit and negotiating positions, manage relationships and negotiating dynamics, and secure a fair deal that optimises your interests. This is an advanced-level course designed for learners in senior roles, aspiring to mastery and innovation. This course is recommended for all managers and professionals in all roles and levels who are called upon to plan, manage or conduct negotiations of any kind, whether suppliers, customers, regulators, colleagues or employees. You will not have to sit through long lectures or presentations – this course uses active learning to help you internalise the topic and apply it in the real world. Within each module, best practice and key concepts are covered off in a concise briefing, followed by stimulating learning activities like workshops, discussions, case studies and role-play exercises. This module is a 100% practical series of negotiation simulation exercises and role-plays in which you will apply and refine your newly-learned negotiation approaches and techniques.
Training consists of concise briefings on best practice, backed up by interactive learning activities like workshops, role-plays, case study analysis, coaching, brainstorms and structured group discussions. This course is interesting, intellectually stimulating and delivered in a relaxed and professional style. All ISOC trainers are hands-on communication professionals with at least 15 years of experience. This course is delivered in an executive boardroom format, not classroom-style, and in a small group no larger than eight people.


Pinnacle is also accredited by the British Accreditation Council, a UK Government-mandated training standards body.
HSE 5 Step guide to hierarchy of control and managing; people, equipment, materials and their environment. Understand this complex and vulnerable condition to communicate, promote independence and reassure family members.
A five-day advanced master-class covering PR crisis strategy and response both online and in the media. A one-day intermediate-level course on how to plan crisis communication strategies, systems and resources. A one-day advanced-level course on how to coordinate and execute a rapid media response to contain a PR crisis.
If you wish to try this course then register for a demo by clicking the 'interactive demo' button. Know how to deal with difficult conversations, give constructive criticism and handle complaints. This Level 3 Award in Health and Safety in the Workplace course aims to provide managers and supervisors with a thorough understanding of the health and safety risks and their relevant control measures in the workplace.
This management course provides employers and employees with the information they need to understand the attributes associated with good leadership skills. Learning is pitched at a level to help you to synthesise best practice and direct strategic implementation. Your trainer will introduce the concepts clearly, then focus on real-world skills that connect the big picture to your job.


Edexcel has audited Pinnacle’s systems for the design, delivery and management of training and inspects us regularly to assure quality control of all aspects of training and assessment. Also the coaching through the challenges I have really helped, the added value tips provided by David was great. The content was great but what was even better was the flexability to adapt to each participant's requirements. You will be given the option to purchase and continue with your course at the end of your demo! It explains the benefits of teamwork, positive listening and body language, meetings and time management skills. Courses are updated regularly and trainers are active in the industry so your knowledge will be fresh and relevant.
ISOC is owned and managed by Pinnacle International, the world’s largest specialist communications and PR training company. Edexcel awards two million qualifications every year around the world and has 5,500 education partners in 110 countries. As well as public courses, we provide private and customised programmes including media interview training, presentation training, and multi-year multi-competency postgraduate programmes.



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