Overview - How to Manage ConflictConflict in the workplace is inevitable as individuals will often have different needs, ideas, beliefs and values. As a result, this module has been developed to provide learners with the knowledge and skills required to increase constructive responses to conflict, defuse tensions and find productive solutions to difficult problems. The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines. CertificationOn completion of this course you will be able to download a Virtual College certificate. Testimonials It has helped to highlight things and take stock of what you see in yourself and what changes are needed. At Virtual College we are extremely proud of our e-learning products, and also of the Learning Management System that we use to deliver them.
We also pride ourselves on customer service; and on completion of each course the learner is invited to complete a feedback questionnaire.

The Virtual College logo is a UK registered trademark UK00002593539 of Virtual College Limited.
20 April 2016 Top Ten Tips for managing conflict when working in customer services (Part four)So, we’ve reached the final three of our top tips for effective conflict management. If managed constructively, conflict can have a positive outcome, leading to better decision making and fuelling creativity and innovation.
On completion, learners will have an increased awareness of the causes of conflict at work, its effects and how it can be managed and prevented. The length of time taken depends entirely on how quickly you can study and absorb the material. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. Nearly all of the feedback is extremely positive, and below are some of the quotes we've received.

You can proceed as quickly or slowly as you like.Target AudienceThis module is aimed at managers who have a responsibility to manage conflict within their team. Unlike many quotes you see on the internet, these are all entirely genuine and unsolicited. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the courseWhenThe course is self-paced so you decide how fast or slow the training goes.

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